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Expectation For 2009


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Share my expectation for 2009.

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Expectation For 2009

  1. 1. Expectation for 2009 <ul><li>ASEAN/GCG/KOREA IST Learning Delivery Team </li></ul><ul><li>2009.01.09 </li></ul>
  2. 2. By the end of 2009, our team could be mentioned as a excellent team with high level ownership , very responsive, p rofessional, proactive & innovative. Responsive! Proactive! High level Ownership Professional! Innovative! Global Learning Delivery Team
  3. 3. Ownership = Share weal and woe + Sense of urgency + Teamwork <ul><li>Why should we be a team with high level ownership? </li></ul><ul><ul><li>Delivery is a critical component in Learning’s end-2-end value net. </li></ul></ul><ul><ul><li>Our team’ total cost in 2009 is 1M$, if we use 300$/day as our daily rate. We need conduct more than 3000 class-day in 2009 in ASEAN/GCG/KOREA. That’s our value & our job. </li></ul></ul>Manage Expertise Plan Learning Manage Learner Experience Manage Learning Assets & Catalogue Manage Delivery Resources Delivery Learning Offering Analyze Results <ul><li>What </li></ul><ul><ul><li>We own all learning offering in ASEAN/GCG/KOREA IST learning team. Total about 3000 class/offering day in 2009. </li></ul></ul><ul><ul><li>Share the same weal & woe with instructor team. </li></ul></ul><ul><ul><li>Stronger sense of urgency than instructor team. </li></ul></ul><ul><li>How </li></ul><ul><ul><li>Team work </li></ul></ul><ul><ul><li>Team work </li></ul></ul><ul><ul><li>And Team work </li></ul></ul>
  4. 4. Responsive level = Services level <ul><li>What: </li></ul><ul><li>A responsive person is quick to react to people or events and to show emotions ; It means: </li></ul><ul><ul><li>Easily approached, accessible; </li></ul></ul><ul><ul><li>R eadily reacting to suggestions, influences, appeals, or efforts; </li></ul></ul><ul><li>How: </li></ul><ul><ul><li>Always Sametime online during working hour; </li></ul></ul><ul><ul><li>Have a clear back-up information when you on leave; </li></ul></ul><ul><ul><li>Explore enough information for requirement at the early stage; </li></ul></ul><ul><ul><li>Response & provide promise timely, use clearly & completely statement ; </li></ul></ul><ul><ul><li>Never forget  teamwork </li></ul></ul><ul><li>Why should we become a Responsive team? </li></ul><ul><ul><li>Responsive level = Services level </li></ul></ul><ul><ul><li>Challenging, dynamic business environment require respond rapidly. </li></ul></ul>
  5. 5. Professional = High standard quality <ul><li>Why? </li></ul><ul><ul><li>If someone say that something is professional, It means high standard quality. </li></ul></ul><ul><ul><li>If someone say that someone is very professional, it means he/she is highly skilled and experienced person. </li></ul></ul><ul><ul><li>Professional also means work-life balance. </li></ul></ul><ul><li>What </li></ul><ul><ul><li>Professional document package for each offering. </li></ul></ul><ul><ul><li>Professional communication with every leaner & guest speaker. </li></ul></ul><ul><ul><li>Professional methodology & approach to handle all request..… </li></ul></ul><ul><li>How </li></ul><ul><ul><li>Ensure you are skillful program assistant & been well trained on related area; </li></ul></ul><ul><ul><li>Request for training if any; </li></ul></ul><ul><ul><li>Contribute to team, do skill transfer as a SME; </li></ul></ul><ul><ul><li>Ask for help from team-mates when you are facing challenge or concern. </li></ul></ul>
  6. 6. Proactive & Innovative <ul><li>Why we have to proactive & innovative? </li></ul><ul><ul><li>We need smart process, smart system, smart people, smart content, smart program… </li></ul></ul><ul><ul><li>People want change. </li></ul></ul><ul><li>What </li></ul><ul><ul><li>Identify risk items for each learning offering; </li></ul></ul><ul><ul><li>Never stop your innovation on “Do more in less”; </li></ul></ul><ul><li>How </li></ul><ul><ul><li>Well plan & plan ahead for your learning offering; </li></ul></ul><ul><ul><li>Think how to “do more in less”; </li></ul></ul><ul><ul><li>Team work. </li></ul></ul>