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Outsourcing your SharePoint Hosting: The Cloud's Fine Print Magnified


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Outsourcing your SharePoint Hosting: The Cloud's Fine Print Magnified

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Outsourcing your SharePoint Hosting: The Cloud's Fine Print Magnified

  1. 1. Outsourcing Your SharePoint Hosting The Cloud’s Fine Print Magnified Simon Langlois – Product Manager, SherWeb
  2. 2. Simon Langlois SharePoint Product Manager Quebec Canada • Master in MKT Science • 5 years at IBM Canada • 3 years at SherWeb • SP Summit 2014 Speaker – (Montreal & Toronto) • SP Saturday 2014 Speaker – ( Montreal & Chicago) Contact • @simonlanglois • •
  3. 3. Agenda 1. Cloud Opportunities and Concerns 2. Cloud Hosting Models 3. Cloud Services 4. Licensing Options …all about SharePoint!
  4. 4. Opportunities and Concerns
  5. 5. Cloud Opportunities Fast-track and simplify upgrade/deployment Move from Capex to Opex On-demand expertise Business continuity Increased availability Scalability Mobility
  6. 6. Cloud Concerns
  7. 7. Some Numbers… Source: Osterman Research Inc. 2012 and 2013
  8. 8. Some Numbers… In 10 years…
  9. 9. Hosting Models
  10. 10. Definitions • Private Cloud • …is a form of cloud computing that is used by only one organization, or that ensures that an organization is completely isolated from others. • Public Cloud • …is a style of cloud computing where scalable and elastic IT-enabled capabilities are provided as a service to external customers using Internet technologies. • Hybrid Cloud • …refers to policy-based and coordinated service provisioning, use and management across a mixture of internal and external cloud services.
  11. 11. Definitions • SaaS • Software-as-a-Service (SaaS) delivers a complete application over the internet, owned by the service provider to centralize resources and data • PaaS • Platform-as-a-Service (PaaS) delivers a cloud-based development environment with everything required to support the complete lifecycle of building and delivering web-based (cloud) applications • IaaS • Infrastructure-as-a-service (IaaS) delivers computing resources, which includes servers, networking and storage with virtualization technologies.
  12. 12. Decision Levels Administration model Managed Unmanaged Hosting models IaaS PaaS SaaS Hybrid SharePoint feature sets Foundation Standard Enterprise O365 Plans More… Business needs/Objectives Intranet Collaboration Documentation …
  13. 13. Integration with LOB Custom Development 3rd Party Tools NO YES OOTB Features Dedicated SharePoint Instance SaaS Specific data constraints to respect YES Internal IT Infrastructure Internal IT Staff Local IaaSPaaS YES NO Internal IT Staff YES YES NO NO
  14. 14. Challenges: Cloud or Not to Cloud?
  15. 15. Transportation Analogy Buying a car = On-premise Renting a car = Private Cloud Taking the train = Multi-tenant Cloud
  16. 16. Replication Strategy High-level hybrid strategies Pros Cons Completely isolated farms • Low complexity • Low cost • Fast deployment • No integration • Reduced usability for hybrid end- users (ex: 2 credentials) Replication of user profiles • Easy to use for end-user • Moderate complexity • Fast deployment • No real added value • Necessary evil Replication of SharePoint Services • Leverage past and future investments in Search, Metadata, BI, Workflows and more services on both farms • Requires domain federation, configurations and in most cases, expensive 3rd party tools (ex: AvePoint Replicator)
  17. 17. Replication Strategy
  18. 18. Cloud Services
  19. 19. Cloud Services Oversell Under deliver Unsatis- faction
  20. 20. What is the SLA? Service Level Agreement on various parameters:
  21. 21. What is the SLA? Start with what is important to you • Set min and max acceptable requirements and objectives • Try to assign a dollar ($) value to them SLA parameters Measures to look for System availability % of uptime during a given period Data security SOC 2 Type II report Tier 3+ datacenters Functional capabilities Complete list of available features Complete list of supported and included services Regulatory compliance Encryption bits, HIPAA, PCI Response time Time before ticket taken Average ticket close time Other performance levels Customer Satisfaction: Net Promoter Score RPO and RTO
  22. 22. How Can I Evaluate Data Security? Data Center Primary Site Attributes Tier Requirements TIER I TIER II TIER III TIER IV Number of power delivery paths Only 1 Only 1 1 Active 1 Passive 2 Active Redundant components N N+1 N+1 2 (N+1) or S+S Compartmentalization No No No Yes Concurrently maintainable No No Yes Yes Fault tolerance to worst event None None None Yes Other attributes Power distribution, cooling Raised floor, UPS, generator Raised floor, UPS, generator Raised floor, UPS, generator
  23. 23. How Can I Evaluate Data Security? Certification SOC II Type 2  Security  Accessibility  Process integrity  Confidentiality  Privacy For more information, download this detail document from KPMG.
  24. 24. How Can I Trust a Provider’s SLA? 24 Oversell Under-deliver Dissatisfaction
  25. 25. How Can I Evaluate a NPS? Net Promoter Score (NPS)  It’s the most widely used KPI to measure customer support satisfaction amongst cloud and hosting services providers  It’s measured with one simple question after each ticket resolution  How likely are you to recommend COMPANY X to a colleague or a friend? • <20 = HORRIBLE • 20< X <40 = BAD • 40< X <60 = GOOD • >60 = EXCELLENT
  26. 26. Business Continuity RPO et RTO What are your required standards? • Establish the value for YOUR company in at least 2 scenarios before requesting prices Weekly Backup OK OK OK IT Pro Restore RPO (Recovery Point Objective) RTO (Recovery Time Objective) Weekly Backup Weekly Backup
  27. 27. Licenses
  28. 28. Licensing Options On-premise  Open License, Open Value and Open Value Subscription • Small to midsize organization: 5-250 employees • Corporate, academic, charitable, or government organization  Enterprise Agreement, Enterprise Agreement Subscription • 250+ emp. Hosted SharePoint  Service Provider License Agreement (SPLA) SharePoint Online  Microsoft terms for cloud subscription P1, P2, E1, E2, E3, E4…
  29. 29. License Mobility Program (LM) Some important details  You must acquire and maintain Server and Client Access Licenses (CALs)  You must acquire and maintain Software Assurance (SA)  If you don’t have SA, you need dedicated hardware hosting services  Same CALs can be used with other environments with same users, but server licenses are TRANSFERRED so can’t be reused  You CAN’T mix LM and SPLA licenses for the same software
  30. 30. Licensing Net Present Value 3 years License program Scenario 1 Scenario 2 Scenario 3 SharePoint Servers 1 3 4 Standard users 250 500 0 Enterprise users 0 1000 2500 Interest 2% 2% 2% $- $200,000 $400,000 $600,000 $800,000 $1,000,000 $1,200,000 $1,400,000 NPV 1 NPV 2 NPV 3 NetPresentValue SharePoint License Cost Analysis Open Licenses + SA Open Value 3yr Spread (per year) Open Value 3yr Up-front SPLA SharePoint Online
  31. 31. Licensing Net Present Value 5 years License program Scenario 1 Scenario 2 Scenario 3 SharePoint Servers 1 3 4 Standard users 250 500 0 Enterprise users 0 1000 2500 Interest 2% 2% 2% $- $200,000 $400,000 $600,000 $800,000 $1,000,000 $1,200,000 $1,400,000 NPV 1 NPV 2 NPV 3 NetPresentValue SharePoint Licenses Cost Analyses Open Licenses + SA Open Value 3yr Spread (per year) Open Value 3yr Up-front SPLA SharePoint Online
  32. 32. Conclusion 1. Know why you are going and what could stop you from going to the cloud 2. Understand and choose from the different hosting models 3. Make sure you choose a partner that fits your needs for current and future services and guaranties 4. Take the time to do a TCO analysis including labor and licenses
  33. 33. Thank you for your attention! This presentation will be available on the Toronto SharePoint Summit web site a few days after the event.
  34. 34. Please rate this session! Fill out the survey for a chance to win a Surface