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Communication skills

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Communication skills

  1. 1. 1.If you could go anywhere in the world, where would you go? 2. If I gave you $10,000, what would you spend it on? 3. If you could watch your favorite movie now, what would it be? 4. If you could talk to anyone in the world, who would it be? 5. If you could wish one thing to come true this year, what would it be? 6. If you could live in any period of history, when would it be? 7. If you could change anything about yourself, what would you change? 8. If you could be someone else, who would you be?
  2. 2. 9. If you could have any question answered, what would it be? 10. If you could watch your favourite TV show now, what would it be? 11. If you could have any kind of pet, what would you have? 12. If you could do your dream job 10 years from now, what would it be? 13. If you had to be allergic to something, what would it be?
  3. 3. SKILLS Presented by : Sherif Shawki
  4. 4. Agenda 1. Communication cycle 2. Types of communication 3. How to win friends and influence people 4. Dos & Donts 5. Active listening 6. Communication barriers
  5. 5. Communication cycle
  6. 6. Communication types Sales word word voice tones voice tones physiology phyiclogical
  7. 7. • 3 fundamental teqniches in handling people • 6 ways to make people like you
  8. 8. fundamental teqniches in handling people
  9. 9. Don’t criticize, condemn or complain
  10. 10. Show appreciation
  11. 11. Arouse in the other person an eager want.
  12. 12. Ways to make prople like you
  13. 13. Be a good listener
  14. 14. Talk in terms of the other person’s interests
  15. 15. How to win friends & influence people Follow up
  16. 16. Remember names
  17. 17. • Listen with opened arms and legs and body forward. • Keep eye contact. • Use terms like yes and certainly. • Rephrase.
  18. 18. • Interrupt, try to finish the sentence for the sender. • Smoke, bite nails, or chew pens. • Tap finger or feet. • Openly disagree like (no). • Say, yes but …
  19. 19. Active Listening
  20. 20. Fo cus
  21. 21. show interest
  22. 22. Ask
  23. 23. Language
  24. 24. Individual linguistic ability
  25. 25. Physical barrier
  26. 26. Emotional barrier
  27. 27. Prejudice
  28. 28. And then…..??
  29. 29. Agenda 1. Communication cycle 2. Types of communication 3. How to win friends and influence people 4. Dos & Donts 5. Active listening 6. Communication barriers
  30. 30. @sherifssaleh /sherifssaleh12

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