Sherif Elshamaa - Sr. RA and FMS Consultant


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Sherif Elshamaa - Sr. RA and FMS Consultant

  1. 1. Sherif Hassan Elshamaa Phones : KSA : (+966548363866) Egypt : (+2) (010 17 67 573) E-mail : Linkedin : Seeking a challenging position in a reputable environment in the field of Telecommunication.Summary of I have more than 7 years of post qualification experience in Revenue Assurance,Experience Fraud prevention & risk management in telecom sector, in telecom companies. I have rich and varied experience in process development, process implementation, risk assurance, risk management. I have gained rich experience in domain knowledge spans Revenue Assurance System (RA), Fraud Management System (FMS) and Interconnect Billing System and Roaming in addition to my solid experience in Software Architecture and development , relational databases and SQL queries. Professional  Certified Master of Revenue Assurance - GRAPA (May 2009) Qualifications /  Revenue Assurance Core Curriculum – GRAPA (May 2009) Certifications  ITIL v3 Foundation Course (Nov 2009) th  PMP 4 Edition – Exam Preparation Course (April 2009)  RA Work shop on STC Revenue Streams – Subex (Jan 2009)  RA solution administration and Operation - Subex (July 2008)  FMS solution administration and Operation - Subex (July 2008)  Developing Web applications using C# and ASP.NET.  Windows Application with C#.   Network Principals, TCP/IP and LANs (Local Area Network).  ISO Quality Standard  CMMI OverviewCertifications  PMP certification (4th Edition – On Progress)Roadmap  TM Forums eTOM Knowledge Certification Program (2011).  CISA (Certified Information System Auditor) – (2011)  MBA (2012).
  2. 2. Work experienceSep 2008 - PresentSenior RA Business ConsultantSaudi Telecom Company (STC) Responsibilities - Developing the RA department business plan for 2010 and 2011 as well as the Roadmap for RA existing and new system to cover all STC revenue stream - Operational Management: Managing the team’s daily work processes, and ensuring adherence to schedules for outputs and reporting - Communication and dissemination of information from management to the team and vice versa - Conduct and design Full business requirements to cover all STC revenue streams by identifying all services structure, potential leakage and risk for each revenue stream along with the appropriate controls to avoid this leakage. - Design Validation requirements for all revenue streams:  Vertical Domains: Fixed network ,Prepaid , Roaming , postpaid , VAS and Interconnect for the RA system across  Horizontal Domains: Usage Assurance , Platform Integrity , Rating Validation , Test calls/Call Pattern Analysis and rejection Analysis  Recon Architecture , Input Feeds , Operational Procedure , Output Reports and Dashboard and how to be Implemented in the system - RA system implementation requirements design , system validation/UAT and issue tracking with Subex (Moneta) and WEDO (Raid6) implementation team. - SOPs (Standard Operational Procedures) and SLAs (Service Level Agreements) identifying the Scope of all correlated department along with RA team activities. - Working on both Fixed PSTN and GSM networks. Activities - Developed a dynamic Reporting tool web application using .net technology for STC postpaid monthly revenue and usage with drill down and filter facility till the Rate plan and Usage type level (Planned to add Prepaid Revenue , usage and Recharge as well as the Landline Revenue , Usage and Rejection) - Developed a dynamic RA Management system web application using .net technology to handle all RA department activity logs (Leakage cases , , Achievements , documents , Applied Business rules , ... etc) - Revenue Assurance Auditing team member with KPMG Consultation Firm to provide the Whole RA department Process and structure for STC . - End to end Usage assurance (Network to Billing) - Platform Integrity between various related platforms at STC (HLR , IN , Billing , CRM and VAS) - Tariff verification for any new/updated Tariff that should be approved by RA team. - Rejected events analysis and reprocessing to prevent and recover potential revenue loss. - Rating Validation to assure correct rates to avoid any revenue loss. - Test Call scenarios design for New services and current services to assure the billing process without any loss. - Daily tracking and analysis of unusual Traffic on the Network identifying any risk arise from this traffic. - Design and enhance new Fraud Management System Rules to handle the potential and future fraud intrusion.
  3. 3.  System in scope - Subex RA system (Moneta). - Subex Fraud Management system (Nikira). - WEDO RA System (RAID 6). - Roscom Osprey test call generator. - Center view Rejection Management and RA system. - Ericsson Tariff Management console for prepaid.Jan 2008 till Sep 2008RA and Fraud Technical ConsultantSaudi Telecom Company (STC) - Outsourced from BMC Responsibilities - Evaluation and UAT of RA and FMS solution implemented by Subex Systems during STC system migration. - Configuration, enhancements, in house developments and implementation of new requirements. - Handling all Technical and Business request by STC for the FMS system. - Maintaining various Monthly and Daily reports capturing Various FMS activities. - Provide the Customer with needful Business Solutions that fulfill with the customer requirements including Reports and additional developed Applications. - Developed a reporting tool including Reports for the Daily Gap and trending reports as well as Reports for the system performance and Utilization, User performance for the RA team as well as the daily reports for the FMS team. - Attended two advanced training courses on RA implementation using Subex Moneta and Nikira solution - Oracle 10g and HP UNIX system admin basic activities. Project Management - Handling all the Project Management activities during the Implementation and migration phases (Interface with the Customer, Project Plan, Gathering new Requirements, Handling the Communication with the Vendor and the Customer, Project plan fulfillment). - Analyze and Support the review of Pre-Implementation Documents like Data Gathering, Hardware Sizing etc provided by the Vendor for implementation of Products namely Ranger and Moneta. - Document and Recommend appropriate Service Level Agreements, MIS reports for the department Presales Activity - Providing a Full presentation for the Nikira FMS, and present it to the Zain Saudi Arabia RA and FMS Team. - Provide a Full Response for Nikira FMS including hardware sizing, Project Plan and solution Overview from Scratch. - Handling and design the response for Many RFPs for STC, Mobily, Atheeb and Zain in Security, Networking and OSS/BSS Application. - Allocation of the appropriate vendor for each RFP and handling the communication with them.
  4. 4. - Responsible for Reviewing the Vendor response and make sure that it fulfill with the customer requirements and terms and conditions.Dec 2005 till Dec 2007Senior Software EngineerEtisal International Contact Center ( Saudi Arabia )  Responsibilities - IT Department Manager - Design the IT process and Procedure (Operational Procedure , Backup and Risk Plan , Server Configuration ) - Business planning for the IT. - Gathering clients business requirements and design the appropriate solution to full fill with these requirements. - Design new Solution and Applications which open new sales Channel and build more capabilities for the Company. - CRM Application design and planning. - Developing CRM (Customer Relation Management) Application with .Net technology and PHP , developing IVR ( Interactive Voice Response ) Scripts for existing campaign using Altitude Unified Customer Scripting language. - IT Department Plan and redundancy plan Design and Management  Main Projects - Integration between VOIP soft phone and CRM Applications - Dynamic Redundancy Plan Management Application - Call Center Quality Monitoring System - Order Management System.Dec 2004 TO Dec 2005Software Engineer ( C# and )DMS Egypt (Egypt)  Responsibilities - Reconstructing HMIS (Hospital Management Information System) ERP accounting , Pharmacy and appointment Management module. - UML Diagram design and documentation for the Modules (Class Diagram , Object Diagram , Flow Diagram , Usage Case , Usage Scenario , database ERD diagram) - Documentation of the project phases and codes based on the CMMI standards.
  5. 5. Professional  RA and Fraud concepts and methodologiesExperience  Mediation , Billing and Rating Configuration  Prepaid , Post paid , Roaming call scenarios  Telecom operator’s infrastructure and network elements.  Call center Management and Quality assurance.  Cisco Call Manager, Cisco Call Center Management system , Altitude Call Center Management system , IP Blue soft phones and IVR scripting.  C# , , PHP , Java , HTML , Java Script and DHTML  SQL Server 2005,2008 , MySQL and Oracle.  Unix Shell Scripting.  Ajax programming technology.  Unified Modeling Language with Object oriented programming.  Microsoft Solution Framework for Software design and documentation.  Visual Studio , Dream waver , Net Beans , Photo shop , Fireworx and PHP Editor  MS OfficeSkills  Experienced in structured analysis and design methods.  Experienced in systems implementation, user interaction and deployment  Presentation and communication Skills  Design , Planning , team leading and project management skills.  Focusing to the target with the ability to set priorities and work to tight deadlines.Education 2000 - 2004 - University: Ain Shams University , Faculty : Engineering. - Degree: Bachelor Degree of Computer and System Engineering. - Date of Graduation: July 2004 , Degree of Graduation: good. - 4th year grade: good , Graduation Project Grade: Excellent.Personal Profile  Nationality: Egyptian  Date of Birth : 06/09/1981  Military Service : Exempted