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Kanban's Hidden Gem In Product Management; Service Request Lens

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© Shahin Sheidaei | elevatechange.co | sheidaei.com
Kanban's Hidden Gem in
Product Management;
Service Request Lens
Shahin...

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© Shahin Sheidaei | elevatechange.co | sheidaei.com
● Experienced Agile Coach & Transformation Consultant
● Accredited Kan...

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© Shahin Sheidaei | elevatechange.co | sheidaei.com
ⓘ Start presenting to display the poll results on this slide.
What is ...

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Kanban's Hidden Gem In Product Management; Service Request Lens

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It doesn't matter how great your product development team is. If you are not feeding them the right set of data, the outcome won't be used and paid by your customer. Garbage in, Garbage Out. I am sure you have heard that, or even experienced that in your professional life. As a product-centric person, how can you make sure that your product development team has a good amount of data to build the product? How would you make sure that the product is valuable for your customer? What length do you go to get those?

If these are similar to what boggles your mind, please join me in an informative session on Kanban and Product Management. We are going to explore together the lens Kanban utilizes to identify the customer, and the service provided to them. We are then going to explore the exquisite and unique tool in Kanban when it comes to "Request", embodied in a role that is typically called Service Request Manager. It might be a misconception that Kanban is only good for delivery, and not an exploration of the customer space, in this session we are going to bust that myth.

It doesn't matter how great your product development team is. If you are not feeding them the right set of data, the outcome won't be used and paid by your customer. Garbage in, Garbage Out. I am sure you have heard that, or even experienced that in your professional life. As a product-centric person, how can you make sure that your product development team has a good amount of data to build the product? How would you make sure that the product is valuable for your customer? What length do you go to get those?

If these are similar to what boggles your mind, please join me in an informative session on Kanban and Product Management. We are going to explore together the lens Kanban utilizes to identify the customer, and the service provided to them. We are then going to explore the exquisite and unique tool in Kanban when it comes to "Request", embodied in a role that is typically called Service Request Manager. It might be a misconception that Kanban is only good for delivery, and not an exploration of the customer space, in this session we are going to bust that myth.

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Kanban's Hidden Gem In Product Management; Service Request Lens

  1. 1. © Shahin Sheidaei | elevatechange.co | sheidaei.com Kanban's Hidden Gem in Product Management; Service Request Lens Shahin Sheidaei
  2. 2. © Shahin Sheidaei | elevatechange.co | sheidaei.com ● Experienced Agile Coach & Transformation Consultant ● Accredited Kanban Trainer, Lean Change Management Facilitator, and Enterprise Coaching Authorized Instructor, ● Systems Coach, and an International Speaker. Hello, It’s Nice to Meet You! Shahin Sheidaei Founder & Principal Coach Elevate Change Inc. shahin@elevatechange.co @sheidaei /in/sheidaei Lean Agile Network Lean On AgileElevate Change
  3. 3. © Shahin Sheidaei | elevatechange.co | sheidaei.com ⓘ Start presenting to display the poll results on this slide. What is Kanban?
  4. 4. © Shahin Sheidaei | elevatechange.co | sheidaei.com Kanban is ...
  5. 5. © Shahin Sheidaei | elevatechange.co | sheidaei.com It’s More to Kanban
  6. 6. © Shahin Sheidaei | elevatechange.co | sheidaei.com ⓘ Start presenting to display the poll results on this slide. Kanban is For Delivery
  7. 7. © Shahin Sheidaei | elevatechange.co | sheidaei.com Kanban is Only For Delivery
  8. 8. © Shahin Sheidaei | elevatechange.co | sheidaei.com Work in Kanban
  9. 9. © Shahin Sheidaei | elevatechange.co | sheidaei.com Kanban Lens
  10. 10. © Shahin Sheidaei | elevatechange.co | sheidaei.com Work!
  11. 11. © Shahin Sheidaei | elevatechange.co | sheidaei.com Kanban Lens See Work as flow
  12. 12. © Shahin Sheidaei | elevatechange.co | sheidaei.com Kanban Lens Focus on Work not Workers
  13. 13. © Shahin Sheidaei | elevatechange.co | sheidaei.com Kanban Lens See Actions Applied
  14. 14. © Shahin Sheidaei | elevatechange.co | sheidaei.com Kanban Lens Knowledge Discovery Work Emerges
  15. 15. © Shahin Sheidaei | elevatechange.co | sheidaei.com Kanban Lens See Service
  16. 16. © Shahin Sheidaei | elevatechange.co | sheidaei.com Kanban Lens Delivering Value
  17. 17. © Shahin Sheidaei | elevatechange.co | sheidaei.com Kanban Lens See Bunch of Services
  18. 18. © Shahin Sheidaei | elevatechange.co | sheidaei.com Kanban Lens Complexity Solved
  19. 19. © Shahin Sheidaei | elevatechange.co | sheidaei.com How Does Kanban Lens Help? Customer Centric Service Oriented Mindset Complexity Solver
  20. 20. © Shahin Sheidaei | elevatechange.co | sheidaei.com Kanban For Product
  21. 21. © Shahin Sheidaei | elevatechange.co | sheidaei.com Start With Your Board
  22. 22. © Shahin Sheidaei | elevatechange.co | sheidaei.com Task 4 Task 2 Task 3 Task 1
  23. 23. © Shahin Sheidaei | elevatechange.co | sheidaei.com Task 4 Task 2 Task 3 Task 1 Task 5 Definition of Done
  24. 24. © Shahin Sheidaei | elevatechange.co | sheidaei.com Facilitate - DoD to Policies Definition of Done
  25. 25. © Shahin Sheidaei | elevatechange.co | sheidaei.com
  26. 26. © Shahin Sheidaei | elevatechange.co | sheidaei.com Options Pool
  27. 27. © Shahin Sheidaei | elevatechange.co | sheidaei.com Discard Area
  28. 28. © Shahin Sheidaei | elevatechange.co | sheidaei.com More Focus
  29. 29. © Shahin Sheidaei | elevatechange.co | sheidaei.com Trust Them
  30. 30. © Shahin Sheidaei | elevatechange.co | sheidaei.com Build Pipeline
  31. 31. © Shahin Sheidaei | elevatechange.co | sheidaei.com
  32. 32. © Shahin Sheidaei | elevatechange.co | sheidaei.com Commitment Point, Focus on Left rather than Right
  33. 33. © Shahin Sheidaei | elevatechange.co | sheidaei.com Service Request Manager
  34. 34. © Shahin Sheidaei | elevatechange.co | sheidaei.com It Doesn’t End Here
  35. 35. © Shahin Sheidaei | elevatechange.co | sheidaei.com Baby Steps Though! Shahin Sheidaei Founder & Principal Coach Elevate Change Inc. KanbanGem Thanks elevatechange.co/training Covid Responsibility

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