Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Facilitation ≅ Coaching @ Scale - GOAT (Gatineau Ottawa Agile Tour)

1,522 views

Published on

Everyone is doing it! Not very good at it though. If you ask them, every single one of them tells you they are great at it. I am talking about Facilitation!

Everyone is thinking they are doing it. Many of them have an idea about it, maybe through word of mouth. The funny thing is that everyone is claiming to be great at it. This time, I am talking about Coaching!

Facilitation is what we do on a daily basis, no matter what our roles are. If we are talking to more than one person, we are probably using some facilitation techniques. People that are working with teams use that more often. Facilitation is a human centric activity. It gets more complicated and more complex by the number of people involved, and that's not the only factor. There are many factors involved in that.

Coaching is not something we necessarily do on a daily basis unless you are a coach; and a coach by heart. It is very easy to call yourself one and not be one. It is hard to be a coach. Coaching is a deliberate stance we take. In coaching, depending on your client's situation, you use different tools and techniques.

In their core, Coaching and Facilitation are not very different. One is mostly focused at a person's personal level, and one at a group's personal level. When you look at the group as one entity, you can apply techniques and tools for both. Similar to the scaling challenges you might have encountered, you can not necessarily apply the exact same techniques and tools to the bigger picture. However, you can rely back on the pillars of Coaching, Facilitation and vice versa.

Shahin is a passionate Coach and an enthusiast Facilitator. Please join him for a session to talk about Coaching and Facilitation; the techniques that we can use and apply no matter who and how many people are we interacting with. Let him share with you his personal coaching & facilitation experiences, and through that to help you identify your own unique charismatic stance of Coaching and Facilitation.

Outline/structure of the Session
Introduction and discussion to Facilitation and Coaching
Introduction and discussion on Tools and Techniques used for Facilitation and Coaching
Facilitation and Coaching techniques and tools similarities and differences
When to use which
How to switch between them
Experiment (Simulation) with your learnings from this session to realize your unique style of Coaching and Facilitation
Learning Outcome
Deep(er) understanding of coaching and facilitation and their interconnectivity
New way of approaching challenges at work and/or in your personal life
Understanding your unique style of Coaching and Facilitation

Published in: Leadership & Management
  • Be the first to comment

  • Be the first to like this

Facilitation ≅ Coaching @ Scale - GOAT (Gatineau Ottawa Agile Tour)

  1. 1. Shahin Sheidaei | sheidaei.com Facilitation ≅ Coaching @ Scale Shahin Sheidaei Nov 20, 2017
  2. 2. Shahin Sheidaei | sheidaei.com ● Agile Coach, Change Therapist, Professional Disruptor, & Developer! ● Coach people, teams and organizations to become more effective ● I am very passionate about Coaching, Facilitation, & Communities ○ Simple Coaching Model (simplecoachingmodel.com) ○ Agile Lunch (agilelunch.org) ○ Powerful Questions (powerfulquestions.com) Who Am I? 2
  3. 3. Shahin Sheidaei | sheidaei.com Who has done it before? Let’s talk about it!
  4. 4. Shahin Sheidaei | sheidaei.com It all starts with a conversation Building Relationships 4
  5. 5. Shahin Sheidaei | sheidaei.com You had some questions! What they were talking was interesting!
  6. 6. Shahin Sheidaei | sheidaei.com ● It’s a two way street for having a conversation ● Both partners in it ● Can empower them to explore on their own ● Have an Open mind, ○ What you hear as answer might not what you expected ● Easiest way to show your curiosity Asking Questions 6
  7. 7. Shahin Sheidaei | sheidaei.com Let’s listen! With all you have!
  8. 8. Shahin Sheidaei | sheidaei.com ● Hearing or Listening? ● 3 Levels of listening Active Listening 8
  9. 9. Shahin Sheidaei | sheidaei.com 9 Who has done these before?
  10. 10. Shahin Sheidaei | sheidaei.com 10 Who has done these before?
  11. 11. Shahin Sheidaei | sheidaei.com Rank yourself 11
  12. 12. Shahin Sheidaei | sheidaei.com Sample 12
  13. 13. Shahin Sheidaei | sheidaei.com Basics, Good, Great 13
  14. 14. Shahin Sheidaei | sheidaei.com ● Encouragement ● Deeper conversations ● Face you with the cold truth ● Support ● Awareness of perspectives, beliefs, and attitudes ● Self-discovery of values, goals etc ● Future looking ● Help them help themselves ● Accountability 14 Coaching Not for everyone
  15. 15. Shahin Sheidaei | sheidaei.com ● Encouragement ● Deeper conversations ● Face you with the cold truth ● Support ● Awareness of perspectives, beliefs, and attitudes ● Self-discovery of values, goals etc ● Future looking ● Help them help themselves ● Accountability 15 Coaching @ Scale Coaching is very personal Every person is different Solution: Hire more coaches! OR could we think outside the box? What’s closes to coaching? That might be the answer!
  16. 16. Shahin Sheidaei | sheidaei.com Facilitation What this is really about?
  17. 17. Shahin Sheidaei | sheidaei.com Facilitation is ... Give everyone homework before meeting Having an Agenda Running a meeting Time boxing Getting agreed upon by the end of the meeting Summarizing Asking Questions Staying Neutral Insisting on meeting norms Stopping to check on the process Managing the Climate Calling on quiet people Calling timeouts and breaks 17
  18. 18. Shahin Sheidaei | sheidaei.com Facilitation Manifesto I am uncovering better ways of facilitating by doing it and helping others do it. Through this work I have come to value: Listening to peopleover hearing stories Asking questions over leading them them with answers Building relationshipsover managing them Responding to dynamicsover following a process That is, while there is value in the items on the right, I value the items on the left more. 18
  19. 19. Shahin Sheidaei | sheidaei.com Facilitation Manifesto We are uncovering better ways of facilitating by doing it and helping others do it. Through this work we have come to value: Listening to peopleover hearing stories Asking questions over leading them them with answers Building relationshipsover managing them Responding to dynamicsover following a process That is, while there is value in the items on the right, we value the items on the left more. 19
  20. 20. Shahin Sheidaei | sheidaei.com I am uncovering better ways of facilitating by doing it and helping others do it. Through this work I have come to value: Listening to peopleover hearing stories Asking questions over leading them with answers Building relationshipsover managing them Responding to dynamicsover following a process That is, while there is value in the items on the right, I value the items on the left more. Facilitation Manifesto (Example) Following an Agenda Time boxing Getting agreed upon by the end of the meeting Staying Neutral Stopping to check on the process Calling timeouts and breaks 20
  21. 21. Shahin Sheidaei | sheidaei.com We are uncovering better ways of facilitating by doing it and helping others do it. Through this work we have come to value: Listening to peopleover hearing stories Asking questions over leading them with answers Building relationshipsover managing them Responding to dynamicsover following a process That is, while there is value in the items on Facilitation Manifesto (Example) Following an Agenda Time boxing Getting agreed upon by the end of the meeting Staying Neutral Stopping to check on the process Calling timeouts and breaks 21
  22. 22. Shahin Sheidaei | sheidaei.com Retrospective Scenario ● Release process is slowing us down, no one is looking at getting a release pipeline in place (from outside the team) ● One person is talking a lot of and he is angry. ● Two people are looking down the floor ● As a facilitator, what would you do? I hear this is very frustrating for you. What is another aspect that we can look about it? Or What could we do about the frustration? (+ How) I understand the significance. Who is going to take a lead on it? We just need someone to follow up with release engineering team. 22
  23. 23. Shahin Sheidaei | sheidaei.com Stand Up Scenario ● A person is sharing they are blocked by a dependency and moved on to another task. ● The task was not part of the Sprint goal, nor related to it. ● As a facilitator, what would you do? I understand that Shahin picked another task. What’s the importance of working on this task for the team? (asking from the team) I want us to remind us that for every decision we need to refer to our team agreement. Part of that agreement is to check with others before picking a new task. Have you done that? 23
  24. 24. Shahin Sheidaei | sheidaei.com Coaching & Facilitation Core Beliefs ● People are intelligent, capable, and want to do the right thing ● People are more committed to the ideas and plans that they have helped to create ● People can be trusted to assure accountability for their decisions ● People can manage their own conflicts, behaviors, and relationships if they are given the right tools 24
  25. 25. Shahin Sheidaei | sheidaei.com Facilitation ≅ Coaching @ Scale ● With a different perspective ○ I.e. Facilitation Manifesto ● To truly believe in ○ I.e. Coaching & Facilitation Core Beliefs ● You can have the same and even more promising effect on people of coaching while facilitating 25
  26. 26. Shahin Sheidaei | sheidaei.com Thanks! Handouts are available @ sheidaei.com 26

×