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Community-Driven Change - Agile & Beyond

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Many organizations flatten management structure when they transform to agile. It soon becomes obvious that important activities done by managers are still needed. A community can fill these gaps. They can provide morale, governance, learning, and mentorship, recruiting and hiring, mutual support, coordination, sharing, innovation and more! Unfortunately few companies manage to create a strong community. Even fewer empower that community to fill these gaps. This means they are missing the ultimate benefit of community: a strong, empowered community can transform the organization itself! Join Shahin and Shawn in this interactive session to explore communities in organizations. Examine the benefits of building great communities. Learn how to spark the community, and how to support it as it evolves. Hear stories of communities empowered to improve the organization. Learn how to make a community into a driver of positive change.

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Community-Driven Change - Agile & Beyond

  1. 1. Community-Driven Change Shahin Sheidaei and Shawn Button Agile and Beyond - 2018
  2. 2. We LOVE to develop and be part of communities Book Clubs
  3. 3. “A community is a social unit that comes together through self-selection, and self-organizes to satisfy shared needs.” - Shahin and Shawn
  4. 4. Network A network is a number of people connected so that information flows throughout the network through social interaction. There is no clear boundary for a network. Not all people in a network necessarily even know each other. Some people have many connections, and some have few.
  5. 5. Group A group is a number of people or things that are located close together or are considered or classed together.
  6. 6. Team A common goal defines them, they are working together and helping each other A group with a common goal
  7. 7. Community A community is a social unit that comes together through self-selection, and self-organizes to satisfy shared needs.
  8. 8. Community Network Group TeamSENSE OF BELONGING
  9. 9. Exercise
  10. 10. ● With your table ● Read through the scenarios, and order them by how easily they could be solved using a community based approach. ● Top: the most likely you will take a community approach ● Bottom: the least likely you will take a community approach ● You have 15 minutes Exercise: Problem Solving with a Community
  11. 11. Lifecycle of a Community
  12. 12. How To Start A Community?
  13. 13. Exercise: Community Canvas ● With your table ● Pick a scenario from the list ● Discuss with your table “How to Start a Community?” ● Put stickies with your ideas on your canvas ● You have ten minutes
  14. 14. How To Start A Community Individual ● Find people with shared interests, and schedule a meeting! ● Find the early adopters in particular ● Start conversations in the hallway ● Expect to have to sell it ● If you can’t sell it, bribe them! (buy lunch or coffee) ● Keep it informal; Make it fun ● Get some quick wins to demonstrate that it works ● Do it on your own time (lunches, after hours) ● Once you have the community started it’s easier to get leadership support Manager / Leader ● Be clear with what you hope to get from communities ● Communicate the importance and your support for people’s involvement ● Include communities as part of incentives ● Realize that involvement in a community means people will have less time for their “regular” work. Organization ● Don’t introduce hierarchy! See if you can provide what is missing with a community first!
  15. 15. How To Support A Community?
  16. 16. Exercise: Community Canvas ● With your table ● Pick a scenario from the list ● Discuss with your table “How to Support a Community? ● Put stickies with your ideas on your canvas ● You have ten minutes
  17. 17. As a Community Catalyst ● Create inter-community connections ● Promote communities How To Support The Community? As a Community Initiator / Member ● Bring in your whole self ● Be open to letting the community evolve - don’t try to push your agenda ● Help shape it or evolve it for better ● Keep it simple and informal ● Try for quick wins As a Manager/Leader ● Communicate value of communities ● Highlight success stories ● Acknowledge & appreciate community leaders ● Create a safe environment where people are free to question and propose alternatives ● Let it live, no interventions ● Do not ask for outcomes/outputs ● Make time for your people to participate As an Organization ● Build an environment that allows communities to grow and flourish ● Help with Logistics - meeting spaces, funding, Tooling, Communications etc. ● Create “slack” time ● Help shape it or evolve it for better ● Intra-community building promotion ● Helping with external communities. Host meetups, sponsor conferences ● Avoid solving problems with hierarchies that could be solved with communities
  18. 18. Let’s Pause!
  19. 19. How A Community Evolves?
  20. 20. Signs Of Evolution ● Decline in participation ● Reduced collaborative activities and input from community ● Change of Focus ○ Discussions about mainly a different topic/interest/need than original one ● Irrelevant discussions ○ turns into a complaint session ● People not motivated to tackle new issues
  21. 21. Help it Evolve Into Another Community ● Facilitate the evolution! Find out if people want to satisfy a different need. ● Let others lead the evolution! ● Be part of the new!
  22. 22. Letting The Community Go
  23. 23. Signs Of End of Life ● Decline in participation ● Reduced collaborative activities and input from community ● Change of Focus ○ Discussions about mainly a different topic than original one ● Irrelevant discussions - turns into a complaint session ● People not motivated to tackle new issues
  24. 24. Let it Go Every good thing comes to an end. ● Have a positive end of life event. A Community wake! ● Thank members, guests, leaders, managers and anyone involved. ● Share learnings on building communities ○ Encourage others to do so ○ Offer help to others to become the next community initiator
  25. 25. Lifecycle of a Community
  26. 26. Community and Change
  27. 27. Organizations & Agile Hierarchies are traditionally organized around disciplines. It’s better to organize around the value stream (i.e. work). Teams are cross-functional. But people in the same role in different teams have less interaction with each other. A community will fill the gap! This (theoretically) allows easy governance and transfer of information within that discipline.
  28. 28. Problem Solving Strategies Authoritative Give the responsibility for solving the problem to a small number of people (for example, management). Competitive Have two or more groups work on a solution and choose the best one. Collaborative Engage all stakeholders in order to find the best possible solution for all. Roberts, N.C. "Wicked Problems and Network Approaches to Resolution".
  29. 29. Problem Solving Strategies Authoritative Easy to facilitate. The solution might not include all the perspectives required to tackle the problem. Solution might be biased to the needs of the deciders. Competitive Takes advantage of human competitive urge. Can undermine cohesiveness of the group. Collaborative Can be difficult to facilitate shared understanding and commitment to the problem solving. Roberts, N.C. "Wicked Problems and Network Approaches to Resolution".
  30. 30. Problem Solving Strategies Collaborative Agile principles state that we should use collaborative solutions for one class of complex problems. We use teams to deliver value to our business. There are a lot of other types of problems where we should consider using collaborative solutions. Communities are that tool. Roberts, N.C. "Wicked Problems and Network Approaches to Resolution".
  31. 31. "Using a simple tool to solve a complex problem does not result in a simple solution." - Larry Wall
  32. 32. Organizations & Change Transformations are not easily accepted in organizations. People will be more bought in to the change if they feel included. “People don't resist change. They resist being changed.” - Peter Senge A community leading the transformation means the people doing the changing are the same ones decided what needs to change!
  33. 33. The point is there are many ways to build a community, support it, and grow it. The greatness is the strength of it, if you build a community around something, it will be there for many years, the power is very strong. We encourage you to use a community approach when possible, and if not, think twice to make it possible. However, it is not for all problems. Let us share some of the interesting things about change and communities with you. Resistance to change, ... Community is a Change Catalyst
  34. 34. Communities And the Growth of Agile Salt Lake City Agile Roundtable London Xtreme Tuesdays Club The C2 Wiki
  35. 35. Communities And the Growth of Agile Your Company?
  36. 36. Let’s Pause!
  37. 37. ● Its definition is vague, meaning it’s Flexible! ● It can take Many Forms and Types ● It is relatively Easy to Start ● People with autonomy are More Motivated ● There is usually Little Resistance for it ● It Addresses Many Different Needs ● It should Evolve to meet other needs ● It naturally Dies Down when the need is met Communities & Change Key Takeaways
  38. 38. Find Us Here Shahin Sheidaei shahin@sheidaei.com @sheidaei /in/sheidaei Shawn Button shawn@leanintuit.com @shawnbut /in/shawnbutton
  39. 39. “Community Scrabble” - http://www.thebluediamondgallery.com/wooden-tile/images/community.jpg “Community Party” - William White on Unsplash “Starting Blocks” - Braden Collum on Unsplash “Pizza” - Carissa Gan on Unsplash “Beer” - Quentin Dr on Unsplash “Subway” - Adelin Preda on Unsplash “Cafe” - Seemi Samuel on Unsplash “Working at Table” - Climate KIC on Unsplash “Coffee Table” - Nathan Dumlao on Unsplash Photo by Guillaume Bolduc on Unsplash Photo by Hidde Rensink on Unsplash Photo by Christian Søgaard Moen on Unsplash Photo by Efe Kurnaz on Unsplash Photo by Sharon Pittaway on Unsplash Photo by Foto Garage AG on Unsplash Photo by Nick Abrams on Unsplash “Bee” by Kelsey Krajewski on Unsplash Photo by Matteo Vistocco on Unsplash https://pixabay.com/en/change-list-pin-arrows-1076220/ https://upload.wikimedia.org/wikipedia/commons/thumb/d/d5/Organization_chart_wide01.svg/800px-Organization_chart_wide01.svg.png https://pixabay.com/en/halloween-ghosts-happy-halloween-1746329/ https://www.flickr.com/photos/andrewhurley/6254409229 “Stove org chart” - https://commons.wikimedia.org/wiki/File:Organization_Chart_of_a_large_Company_Manufacturing_Stoves,_1914.jpg “Collaborate Over Table” by rawpixel on Unsplash https://pixabay.com/en/post-it-note-memo-paper-1495148/ https://unsplash.com/photos/KrHNUF7rd3U Image Credits

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