Using Web 2.0 & Social Media Technology to streamline Customer Service for profit and good.
Mass Bay Transit Authority (MBTA) of Boston
An Evaluation of the Webby Award winning portal and their User Interface & design.
By Shaun M. Gould
A Presentation by Shaun Gould for:
MBTA (Metropolitan Boston’s PublicTranssit Authorty (AKA "The T " ) CustomerSupport Portal.
Reccomendations, User Surveys, Interviews, and discussion with designa nd implementation team.