Basics of business communication


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  • 1 WHAT WE THINK AND WHAT WE DO.orally. Written like chatting and non verbal like talking on cell phones
  • 1 Individual like a 1 person or organisation like business meeting.2 persons thinking is transferred to another3 Organational goals is achieved in a unified manner which can modify the behavior and bring in change in effect and by which information is made productive and goals are achieved..
  • Basics of business communication

    1. 1.  Communication is the link between ideas and action. Writing, speaking, listening and reading are communication behaviors that begin with an idea in the mind of an sender. Communication maybe oral written or through non verbal cues. The word communication is derived from the Latin word Communicare which is related to Communis meaning something common.
    2. 2. Communication is the process by which information is transmitted between individuals and/or organizations so that an understanding responds results. -Peter LittleCommunication is any means by which thoughts is transferred from one person to another. - Chappel and Read.Communication is the means by which organized activity is unified by which behavior is modified, change is effected, information is made productive and goals are achieved. - Koontz and O’Donnell.
    3. 3.  There are 8 elements in process of communication. Each of them have their own importance. The 8 processes are given below: •CONCEPTION • MESSAGE1. Conception2. Message3. Encoding RECEIVING DECODING4. Channel5. Receiving6. Decoding RESPONSE FEEDBACK7. Response • ENCODING • CHANNEL8. Feedback
    4. 4.  In communication the whole process begins with the conception of an idea.
    5. 5.  The conception of an idea is given a concrete shape in the form of a message. “One of the hardest thing is to convey meaning accurately from one mind to another.”
    6. 6.  Encoding is the process of converting the message into suitable words, symbols, gestures.
    7. 7.  Channel is the medium through which the message travels.
    8. 8.  A communication has value only if it is understood and acted upon by the receiver.
    9. 9.  Receiving takes place at the other end. The communication is physically received by somebody.
    10. 10. Response is an important part of communication.The aim of the receiver is to get a response from the other end.
    11. 11.  Communication may be said to have ended with the behavior of the receiver.
    12. 12.  HUMAN COMMUNICATION -Interpersonal & organisational NON HUMAN COMMUNICATION -Animal kingdom & Plant kingdom
    13. 13.  Human spoken and pictorial languages can be described as a system of symbols(sometimes known as lexemes) and the grammars by which the symbols are manipulated. Humans communicate through speech, actions, gestures, etc.
    14. 14.  Interpersonal communication is often defined by communication scholars in numerous ways, usually describing participants who are dependent upon one another. It can involve one on one conversations or individuals interacting with many people within a society. It helps us understand how and why people behave and communicate in different ways to construct and negotiate a social reality.
    15. 15.  Organizational communication is a subfield of the larger discipline of communication studies. Organizational communication, as a field, is the consideration, analysis, and criticism of the role of communication in organizational contexts.
    16. 16.  Non human communication include cell signaling, cellular communication, and chemical transmissions between primitive organisms like bacteria and within the plant and fungal kingdoms.
    17. 17. The broad field of animal communication encompasses most of the issues in ethology. Animal communication can be defined as any behavior of one animal that affects the current or future behavior of another animal. The study of animal communication, called zoosemiotics (distinguishable from anthroposemiotics, the development of ethology, sociobiology, and the study of animal cognition. Animal communication, and indeed the understanding of the animal world in general, is a rapidly growing field, and even in the 21st century so far, many prior understandings related to diverse fields such as personal symbolic name use, animal emotions, animal culture and learning and even sexual conduct, long thought to be well understood, have beenrevolutionized
    18. 18.  Communication is observed within the plant organism, i.e. within plant cells and between plant cells, between plants of the same or related species, and between plants and non-plant organisms, especially in the root zone. Plant roots communicate in parallel with rhizome bacteria, with fungi and with insects in the soil. These parallel sign-mediated interactions are governed by syntactic, pragmatic, and semantic rules, and are possible because of the decentralized "nervous system" of plants. The original meaning of the word "neuron" in Greek is "vegetable fiber" and recent research has shown that most of the intraorganismic plant communication processes are neuronal-like. Plants also communicate via volatiles when exposed to herbivory attack behavior thus warning neighboring plants. In parallel they produce other volatiles to attract parasites which attack these herbivores. In stress situations plants can overwrite the genomes they inherited from their parents and revert to that of their grand- or great-grandparents.
    19. 19.  There are mainly 3 types of communication namely: • INTERNAL 1 • EXTERNAL 2 • FORMAL • INFORMAL 3 • VERBAL • NON VERBAL
    20. 20. INTERNAL EXTERNAL Internal communication  External communication could be either oral or can also be either oral or written written Oral methods: This method  Oral methods: This method of communication includes of communication includes telephone messages presentations , meetings, face-to-face communication etc
    21. 21.  FORMAL  INFORMAL In Formal  Informal communication, certain communication is done rules, convections and using channels that are principles are followed while communicating in contrast with formal message. communication Use of slang and foul channels. language is avoided and  Use of foul correct pronunciation is language, slang words required. are not restricted. It’s just a casual talk.
    22. 22.  Verbal communication  Non verbal communication consists speech, words consists which are arranged in a gestures, actions, expressio proper sequence according ns etc. to the rules of grammar. It includes oral and written communication.  It includes body language, time, signs & symbols, charts, maps & graphs, posters, colour & layout.
    23. 23.  In communications, media (singular medium) are the storage and transmission channels or tools used to store and deliver information or data. It is often referred to as synonymous with mass media or news media, but may refer to a single medium used to communicate any data for any purpose
    24. 24. PRINT MEDIA ELECTRONIC MEDIANewspapers, journals, messages Telephone, fax, e mail, radio, television
    25. 25.  Print media is one of the oldest and basic forms of mass communication. It includes newspapers, weekly magazines, monthlies and other forms of printed journals. A basic understanding of the print media is essential in the study of mass communication. The contribution of print media in providing information and transfer of knowledge is remarkable.
    26. 26.  Electronic media are media that use electronics or electromechanical energy for the end-user (audience) to access the content. The primary electronic media sources familiar to the general public are better known as video recordings, audio recordings, multimedia presentations, slide presentations, CD-ROM and online content. Although the term is usually associated with content recorded on a storage medium, recordings are not required for live broadcasting and online networking. Any equipment used in the electronic communication process (e.g. television radio, telephone, desktop computer, game console, handheld device) may also be considered electronic media.