Doing more with less

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Presentation at Blackboard Users Conference, Durham, January 2013

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Doing more with less

  1. 1. Doing More with Less:Approaches to providing Blackboard support toacademic staff in the context of reduced staffingSharon Flynn & Paul Gormley (@sharonlflynn, @pgormley123)Centre for Excellence in Learning and TeachingNational University of Ireland, Galway
  2. 2. Context: NUI Galway• Established 1845• 17,000 students• 2,200 staff• 5 colleges• Undergrad & postgrad• Traditional, blended & distance
  3. 3. Context: Blackboard @ NUI Galway
  4. 4. Context: Blackboard @ NUI Galway CELT ISS LT team - Pedagogical BB Admin & helpdesk - Technical
  5. 5. Context: Reduced Staffing cc licensed ( BY ) flickr photo by cogdogblog: http://flickr.com/photos/cogdog/4461665810/
  6. 6. Our Top 10 Survival Tips cc licensed ( BY NC ND ) flickr photo by Hizonic: http://flickr.com/photos/hizonic/8205345711/
  7. 7. Tip 1: Go hosted cc licensed ( BY ) flickr photo by hisperati: http://flickr.com/photos/40987321@N02/5580348753/
  8. 8. Tip 2: Just Say No cc licensed ( BY NC SA ) flickr photo by Mausi Photography: http://flickr.com/photos/artistic_europe/3609333774/
  9. 9. Tip 3: Streamline Support cc licensed ( BY NC ) flickr photo by muffinresearch: http://flickr.com/photos/muffinresearch/78447350/
  10. 10. Tip 4: Promote Self Help www.nuigalway.ie/blackboard
  11. 11. Tip 5: Extend Training cc licensed ( BY NC SA ) flickr photo by sharonlflynn: http://flickr.com/photos/sharonlflynn/6811534709/
  12. 12. Tip 6: Train support/admin staff cc licensed ( BY NC ND ) flickr photo by rockcc_histcoll: http://flickr.com/photos/rockcc_histcoll/2866398096/
  13. 13. Tip 7: Be strategic cc licensed ( BY ND ) flickr photo by ContentAction: http://flickr.com/photos/contentaction/4035851949/
  14. 14. Tip 8: Use your champions cc licensed ( BY NC ) flickr photo by Tim.Deering: http://flickr.com/photos/tdeering/446539692/
  15. 15. Tip 9: Share good news cc licensed ( BY NC SA ) flickr photo by the justified sinner: http://flickr.com/photos/the_justified_sinner/3685583354/
  16. 16. Tip 10: Use your PLN cc licensed ( BY ) flickr photo by mkreyness: http://flickr.com/photos/martinkreyness/301315926/
  17. 17. What would you add?• Go hosted • Use your champions• Just say no • Share good news• Streamline support • Use your PLN• Promote self help •• Extend Training •• Train admin staff •• Be strategic •
  18. 18. Thank YouEmail : sharon.flynn@nuigalway.ie, paul.gormley@nuigalway.ieTwitter: @sharonlflynn, @pgormley123learntechgalway.blogspot.com

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