Driving Business Value with Enterprise Social
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These presentations, originally delivered as part of Pythagoras' 'Driving Business Value with Enterprise Social' event, cover: Why should I bother with Enterprise Social Networking? What Enterprise Social Networking tools are available to me? How should I go about implementing Enterprise Social Networking?
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Driving Business Value with Enterprise Social
- 1. Enterprise Social Networking What Why & How?
- 2. 09:30-09:45am Introduction 09:45-10:30am Session 1: Why should I bother with Enterprise Social Networking? (Chris Clark, Creative Sharepoint) 10:30-10:45am Tea and Coffee Break 10:45-11:30am Session 2: What Enterprise Social Networking tools are available to me? (Chris Clark, Creative Sharepoint) 11:30-11:45am Break 11:45-12:30pm Session 3: How should I go about implementing Enterprise Social Networking? (Kyle Hudson, Yammer) 12:30-12:45pm Conclusion and Q&A 12:45-13:30pm Buffet Lunch and Networking
- 3. Working with Office 365, Yammer, S harePoint & CRM 3 Gold Partner Certifications, Yammer Professionals & Cloud Accelerate Gold Collaboration and Content Gold Customer Relationship Management Gold Digital Marketing Cloud Accelerate Recent Acquisition by Pythagoras with focus across the Microsoft Stack Locations in: London Maidenhead Birmingham Stockholm 85 Strong Workforce Social at Core of Our Culture with Focus on Business Needs not Technology
- 5. Chris Clark Marketing Manager Email: chris.clark@creative-sharepoint.com Twitter: @chrisclark005 Working Extensively with Microsoft Regular Client Facing and Workshops Social Champion on Internal & External Networks Regular Community Contributor (NBSP and CMSWire)
- 6. What Enterprise Social Networking Is, and What it Isn't Session 1 Points Typical Use Cases of Enterprise Social How Real World Organisations are Using Enterprise Social
- 7. “Social networking-type applications will become as ubiquitous in the workplace as Microsoft Office tools and will likely replace e-mail as the dominant form of corporate communications”
- 16. System is in state A Intended systems state B e.g. “as-is process” A e.g. “to-be process” Intervention Systems implementation & Rollout B B Change Management B* (Riemer, 2012)
- 19. ? A B X Y C (Riemer, 2012) Co-evolution of organisational system and technology D
- 20. S Social Social Praise “Thank you for the mindmap and for sharing your experience with us” Informal Talk “Congratulations on your baby. Wish you all the best!” Organising Work Coordination “@stu Can you please give Jon access to the. (KDF). Thanks!” Meeting Organisation “This appointment is inconvenient. I would prefer 01.10 3pm” C Crowd Sourcing Problem Solving “What can I do with RAD studio that I can’t do with Visual Studio?” Idea Generation “Curious to know how we can make the group more useful to those who have joined?” I Information Sharing Input Generation “#Cloudcomputing The Digital Magazine reports http//www…” Information Storage “Presentation of team goals (Checklist for Quality assurance)…” A Awareness Creation Status Updates “[I am] In my daily update meeting with my partner in Waldorf” Event Notifications “On 8th of September Capgemini organizes another Cloud Computing Conference…” L Learning & Linkages O (Riemer, 2012) Discussion and Opinions “As long as they offer a better service or better quality in general price isn’t really an issue”
- 21. Genres Communardo IREKO Capgemini Deloitte NAB Discussion & opinion 2.47% 17.73% 39.96% 41.32% 38.25% Status update 12.83% 11.51% 13.88% 4.99% 2.97% Event notifications 3.29% 4.29% 0.42% 8.49% 1.72% Problem solving 18.53% 4.12% 16.91% 10.94% 11.96% Idea generation 0.44% 3.11% 0.00% 5.77% 11.55% Provide input 7.89% 7.82% 10.36% 13.53% 13.24% Work coordination 46.27% 21.76% 1.55% 2.22% 0.16% Meeting coordination 0 17.98% 0 0 1.14% Information storage 2.85% 5.29% 0 0 0 Social praise 5.15% 4.12% 6.55% 7.94% 13.30% Informal talk 0 2.27% 9.87% 4.39% 5.71% Other 0 0 0.49% 0.42% 0 100.00% 100.00% 100.00% 100.00% 100.00% (Riemer, 2012)
- 22. Session 1 Key Takeaways 1. Don’t Treat an ESN Rollout Like a Typical IT Project. 2. Benefits Are Not Predictable, But Generic Use Cases Exist. 3. Use Cases Vary Depending on Context and Situation.
- 23. Chris Clark What Tools are Available for Enterprise Social Networking? Marketing Manager
- 24. Industry Vendors and Microsoft’s Social Story Session 2 Points Yammer and SharePoint for Enterprise Social The Microsoft Roadmap for Social
- 25. Predicted Industry Growth (Gartner, IDC) 5000 $4.5B 4500 4000 3500 3000 2500 2000 $1.4B 1500 1000 $767M 500 $840M 0 2011 2012 2013 2014 2015 2016
- 26. LEADERS CHALLENGERS Gartner’s Magic Quadrant for Social Software in the Workplace Microsoft IBM Jive Software Tibco Software NewsGator Atlassian OpenText Huddle blueKiwi Igloo ABILITY TO EXCECUTE “Leaders are well-established vendors with widely used social software and collaboration offerings. They have established their leadership through early recognition of users’ needs, continuous innovation, overall market presence, and success in As delivering user-friendly andof September 2013 Salesforce.com VMware Novell SAP Cisco Google Telligent (Zimbra) Acquia Liferay Zyncro NICHE PLAYERS COMPLETENESS OF VISION VISIONARIES
- 27. 12th May 2010 10th May 2011 27th February 2013 SharePoint 2010 General Availability Skype Acquisition SharePoint 2013 General Availability 2010 2011 2012 2013 25th January 2011 25th June 2012 Lync General Availability Yammer Acquisition
- 28. SharePoint MySite SkyDrive Newsfeed Sites Conversations and activities are consolidated Site feed Document library Discussion board Wiki Blog Task List SharePoint Sites
- 29. SharePoint MySite SkyDrive Newsfeed Sites Conversations and activities are consolidated and filtered Site feed Document library Discussion board Wiki Blog Task List SharePoint Sites
- 30. SharePoint Demo
- 31. Yammer Network Inbox Home Notifications Conversations and activities are consolidated Group feed Files Notes Network Groups 31
- 32. Yammer Network Inbox Home Notifications Conversations and activities are consolidated and filtered Group feed Files Notes Network Groups 32
- 33. Yammer Demo
- 40. Basic Integration Deeper Connections Connected Experiences Option to replace SharePoint Newsfeed with Yammer Yammer app for SharePoint User experience New experiences that combine social, collaboration, email, i nstant messaging, voice and video Summer 2013 Single sign-on Office Web Apps Autumn 2013
- 45. Session 2 Key Takeaways 1. Think SharePoint AND (not versus) Yammer as a Rule of Thumb. 2. Integration is Here, Further Integration is Coming. 3. Consider CloudReadiness and SharePoint Version.
- 47. Kyle Hudson Office 365 Specialist Email: kyle.hudson@microsoft.com
- 49. Being successful means changing how you work IT HR Sales Marketing
- 51. Step 1: Define Your Vision
- 52. Step 2: Map to Value
- 53. Step 3: Work Social
- 54. Step 4: Drive Success
- 55. Step 5: Evaluate, Adapt & Iterate
- 56. Four Factors for a Successful Journey
- 57. % of engaged users With adequate user training and ongoing communication of Yammer’s benefits Formal launch Yammer begins to spread virally People leave (no value) Preparing for adoption Without adequate user training and communication Free Service Time Premium Service
- 58. Enterprise Social Networking What Why & How? Conclusion and Q&A
- 59. Enterprise Social Networking Event – Calls to Action 1 See your leaflets for a product comparison and decision matrix 2 1 day free consultancy with a 1 day workshop 3 Register for a follow-up roundtable
- 61. References Riemer, K., 2012. S.O.C.I.A.L – Emergent Enterprise Social Networking Use Cases: A Multi Case Study Comparison Riemer, K., 2012. Keynote on Enterprise Social Network Adoption [online] Available at: http://www.youtube.com/watch?v=aFTfklrEOvA [Accessed 16 December 2013)