07/06/09 This is a presentation to be given at the FAO share fair in Rome in January 2009.
Geoff Parcell - Opening Ceremony by Geoff Parcell
Networks and the Effective Flow of Knowledge Geoff Parcell practical KM ltd
Managing Knowledge? <ul><li>“ The idea is not to create an encyclopaedia of everything that everybody knows, but to keep track of people who ‘know the recipe’ , and nurture the technology and culture that will get them talking.” Arian Ward </li></ul>Collecting Connecting
BP’s knowledge management framework Using Knowledge Knowledge in people and networks Captured Knowledge Learn during Learn after Learn before Individuals & Teams Goals Results £ Leadership & Environment
<ul><li>We all experience the world differently </li></ul>Generalising helps us to a common way of sensing
All observable knowledge and experiences I select "DATA" from what I observe I add MEANINGS I make ASSUMPTIONS based on the meanings I added I draw CONCLUSIONS I adopt BELIEFS about the world I take ACTIONS based on my beliefs Chris Argyris Ladder of Inference
Dealing with the Ladder of Inference <ul><li>Reflection - become more aware of our own thinking and reasoning </li></ul><ul><li>Advocacy – making our thinking and reasoning more visible to others </li></ul><ul><li>Inquiry – inquire into others’ thinking and reasoning </li></ul>
Getting the environment right <ul><li>Shared beliefs and common values </li></ul><ul><li>Facilitative leadership </li></ul><ul><li>People driven responses </li></ul><ul><li>Willingness to learn and share </li></ul><ul><li>Local partnerships </li></ul>Usa Duongsaa, Uni of Chiang Mai
Another way of working <ul><li>‘ Facilitation teams’ support the spread of </li></ul><ul><li>AIDS Competence </li></ul><ul><li>They build on the strengths of communities </li></ul><ul><li>They work as a SALT team </li></ul><ul><li>They support communities to become AIDS Competent </li></ul><ul><ul><li>S : Stimulate, Support </li></ul></ul><ul><ul><li>A : Appreciate </li></ul></ul><ul><ul><li>L : Learn, Link </li></ul></ul><ul><ul><li>T : Transfer </li></ul></ul>
Another way of thinking We believe in our own expertise to provide solutions <ul><ul><li>We believe in people’s capacity to respond </li></ul></ul>We control a disease <ul><ul><li>We facilitate responses </li></ul></ul>We respond to need <ul><ul><li>We reveal strengths </li></ul></ul>You have a problem <ul><ul><li>Together, we have solutions </li></ul></ul>
<ul><li>Do we know whether anyone does this in our organisation? </li></ul>What are our strengths and areas to improve?
5 levels of competence – Acknowledgement and Recognition We know the basic facts about HIV/AIDS. Level 1 - We recognise that HIV is a problem. Level 2 - We recognise that HIV/AIDS is a problem for us and we discuss it amongst ourselves Level 3 - We acknowledge openly with others our concerns about HIV/AIDS and the challenges it represents for us. Level 4 - We recognise our own strength to deal with the challenges and seek others for mutual support and learning. Level 5 -
1 2 3 4 5 Acknowledgement Care and Change Inclusion Vulnerable groups Learning and transfer Measuring change Adapting Ways of working Mobilising resources Level River diagram – defining capabilities
Everyone has something to learn, Everyone has something to share <ul><li>Match making to put those with something to learn in touch with those with something to share via a Peer Assist meeting or an online forum. </li></ul>Something to share Something to learn GAP Acknowledgement & Recognition Gap between current and target level Current level +4 +3 +2 +1 0 Moroto 1 Arua Rakai 2 Kibaale Pallisa Busia 3 4 Mbarara 5
"...the politics accompanying hierarchies hampers the free exchange of knowledge. People are much more open with their peers. They are much more willing to share and to listen.” Lord John Browne Peer Assists – Learning before doing Action What you know in your context What I know in my context What we both know What’s possible?
A few more What are the top ten things I need to know? Where can I get more detail? What can I re-use? Who can I talk to? Even more Still More More Lessons More Lessons Lessons Learned Knowledge Assets
Context and detail – where and when you need it… 10 key things Stories & quotes Lessons learned - detail Contact No. “ We sorted our knowledge and it was much……” “ “ “ “
Networks & the Effective flow of Knowledge <ul><li>It is not possible to manage knowledge. What we can do is create the environment for knowledge to flow. </li></ul><ul><li>We each experience the world differently – get a balance between reflection, advocacy and inquiry. </li></ul><ul><li>Reveal strengths and build on them. </li></ul><ul><li>Recognise the knowledge that resides in local responses and make use of it. </li></ul><ul><li>Then we can Connect, Collaborate and Share. </li></ul>
www.practicalkm.com To learn more about the effective flow of knowledge: [email_address] or Come to my session on ‘Demystifying Knowledge Management’ tomorrow at 09:00 in the Iran room.