Connecting Utah


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Connecting Utah

  1. 1. <ul><li>Department of Workforce Services </li></ul>
  2. 2. Shane Paul Otvos Workshop Presenter
  3. 4. Employers are looking for candidates who have skills in three areas Skills
  4. 5. Job Content Job Content : Skills related to job-specific tools and tasks. EXAMPLE : If you’re a web application developer, your job content skills may be Photo editing, PHP scripting, Flash Animation, etc.
  5. 6. Transferable Skills Transferable : Skills you have acquired that are transferable to the desired position. EXAMPLE: Speaking in public
  6. 7. Self-Management Skills Self-Management : Employer traits that help an employer decide if you are a good fit for the job. EXAMPLES: Strong work ethic & Positive attitude
  7. 8. Choosing a Good Fit <ul><li>Some factors to consider when choosing an occupation: </li></ul><ul><li>The skills you want to use </li></ul><ul><li>The type of special knowledge you have </li></ul><ul><li>Where you want to be located </li></ul>
  8. 9. Choosing a Good Fit <ul><li>Some factors to consider when choosing an occupation: </li></ul><ul><li>The amount and types of responsibility you are willing to accept </li></ul><ul><li>The values that are important and have meaning to you </li></ul><ul><li>The benefits or income you hope to have in your next job </li></ul>
  9. 10. Another Perspective
  10. 11. Occupations Search Work Importance Locator UTAH FUTURES
  11. 12. Funding for Training Application for Federal Student Aid (FAFSA) Scholarships University Employment FAFSA Website Utah Futures – Scholarship Search Fast Web Brigham Young University University of Utah
  12. 13. QUESTIONS
  13. 14. Job Searching With Technology
  14. 15. Pre-Job Search Checklist <ul><li>Resume & Cover Letters </li></ul><ul><li>A professional email address </li></ul><ul><li>Dependable, professional voicemail </li></ul><ul><li>Clear focus </li></ul>
  15. 16. Tracking System
  16. 17. <ul><li> </li></ul><ul><ul><li>Conduct searches and activities for free </li></ul></ul><ul><ul><li>Manage contacts </li></ul></ul><ul><ul><li>Track companies </li></ul></ul><ul><li>Job Seeker site tracking </li></ul><ul><ul><li>Track job searches, not job seeking process </li></ul></ul>Online Tracking Tools
  17. 18. What to research?
  18. 19. Online Tracking Tools
  19. 20. Where to research?
  20. 21. Job Seeking Web Sites
  21. 22. Tips When Looking Online <ul><li>Look for older listings </li></ul><ul><li>Target your efforts </li></ul>
  22. 23. Social Networking Sites
  23. 24. QUESTIONS
  24. 25. Power Up Your Resume
  25. 26. <ul><li>1. There is one “perfect resume” that works for everyone and every job. </li></ul><ul><li>2. The person who will hire me is the person who will see my resume. </li></ul><ul><li>3. The length of a resume is its most important characteristic. </li></ul>Common Myths
  26. 27. <ul><li>4. My resume will get me a job. </li></ul><ul><li>5. A resume is easy to write. </li></ul><ul><li>6. Once I finish my resume, all I have to do is send it out. </li></ul>Common Myths
  27. 28. <ul><li>Format can be: </li></ul><ul><li>The way the content in the resume is organized. </li></ul><ul><li>The technical approach to the resume’s preparation (scannable, HTML, etc.) </li></ul><ul><li>A combination of both </li></ul>Resume Formats
  28. 29. Content Organization
  29. 30. <ul><li>HMTL (Hypertext Markup Language) is used for: </li></ul><ul><ul><li>Submission to sites requesting HTML formatted resumes </li></ul></ul><ul><ul><li>Posting your resume on your own web page </li></ul></ul><ul><li>ASCII is a text-only version of your resume and are used for: </li></ul><ul><ul><li>Posting to online resume databases </li></ul></ul><ul><ul><li>Emailing your resume when you don’t know what software the employer is using </li></ul></ul>Technical Formats
  30. 31. Elements of a Resume
  31. 32. Elements of a Resume <ul><li>Change things up! </li></ul>
  32. 33. <ul><li>Move the elements of the resume to focus on what most interests the employer </li></ul><ul><ul><li>EXAMPLE : Your education is your strongest qualifier for a position. Consider putting it near the beginning. </li></ul></ul><ul><li>If necessary, create different titles for the elements of the resume </li></ul><ul><ul><li>EXAMPLE : For volunteer experience, you could create a section called “Complimentary Experience.” </li></ul></ul>Changing Things Up!
  33. 34. <ul><li>Non-powerful language : I had to arrange clothes and ring up customers. I tried to answer customer questions. I was required to keep the store stocked. </li></ul><ul><li>Powerful : Arranged clothes and displays. Completed customer transactions. Answered customer questions. Maintained the shelved stocked. </li></ul>Powerful Language
  34. 35. <ul><li>Tell : Handled customer complaints over the phone. </li></ul><ul><li>Show : Received and successfully processed 250 customer complaint calls a day. </li></ul>Show vs. Tell
  35. 36. Typical Resume Problems
  36. 37. Typical Resume Problems
  37. 38. <ul><li>Before giving your resume to a potential employer: </li></ul><ul><li>Review it for grammar and spelling </li></ul><ul><li>Make sure the visual format is consistent </li></ul><ul><li>Ask someone to critique it </li></ul>The Finishing Touches
  38. 39. <ul><li>Ask permission of your potential references before listing them as references </li></ul><ul><li>Discuss the positions you are applying for and how many potential employers might contact them </li></ul><ul><li>Ask for the best contact number and time </li></ul>Reference Etiquette
  39. 40. <ul><li>Discuss what they might say about your skills and abilities </li></ul><ul><li>Let them know if you get the job, and thank them again! </li></ul>Reference Etiquette
  40. 41. <ul><li>Are an introduction to your resume </li></ul><ul><li>Should be personalized </li></ul><ul><li>Answer: “What can this applicant do for me?” </li></ul>How to Use Cover Letters
  41. 42. <ul><li>Describe how your qualifications match the employer’s needs </li></ul><ul><li>Identify how you can help solve the employer’s problems </li></ul><ul><li>Identify mutual acquaintances </li></ul>How to Use Cover Letters
  42. 43. <ul><li>Demonstrate your knowledge of the company </li></ul><ul><li>Are short and to the point </li></ul><ul><li>Must have perfect grammar and spelling </li></ul>How to Use Cover Letters
  43. 44. <ul><li>No contact information </li></ul><ul><li>Spelling errors </li></ul><ul><li>Putting the wrong company on the cover letter </li></ul>Most Common Cover Letter Errors
  44. 45. <ul><li>Not at all related to the job description </li></ul><ul><li>Offensive or revealing email address </li></ul>Most Common Cover Letter Errors
  45. 46. QUESTIONS?
  46. 47. Interview Skills
  47. 48. Doing Your Homework Before the Interview <ul><li>Know Yourself </li></ul><ul><li>Identify your goals: Conditions, pay, benefits, companies, etc. </li></ul><ul><li>Know your skills, abilities & interests: Use tools on to discover these </li></ul><ul><li>Know what previous employer is saying </li></ul>
  48. 49. Doing Your Homework Before the Interview <ul><li>Know Yourself </li></ul><ul><li>Know your credit report: and </li></ul><ul><li>Know your background check </li></ul><ul><li>Know what is on the Internet about you: Search your name on major search engines such as </li></ul>
  49. 50. Doing Your Homework Before the Interview <ul><li>Know the Company </li></ul><ul><li>Interview process: Panel, one-on-one, demonstration, etc. </li></ul><ul><li>Information on salary and benefits: Find out through labor market information, people in similar fields or the company’s website </li></ul>
  50. 51. <ul><li>Know the Company </li></ul><ul><li>Mission & values statements </li></ul><ul><li>Products and services: What is the company’s “bread and butter?” </li></ul><ul><li>Locations: Where are headquarters? Is travel required? Do they offer relocation? Telecommuting opportunities? </li></ul>Doing Your Homework Before the Interview
  51. 52. <ul><li>Know the Company </li></ul><ul><li>Standing: What is the company’s standing it the industry? Who is their competition? </li></ul><ul><li>Leadership: Leader’s names </li></ul><ul><li>Company origin </li></ul>Doing Your Homework Before the Interview
  52. 53. Where to Find Information on the Company
  53. 54. Where to Find Information on the Company
  54. 55. Employer Tip! <ul><li>The call from the employer to invite you for an interview is a wonderful place to collect additional information. Consider asking: </li></ul><ul><li>What is the dress code for your company or for this position? </li></ul><ul><li>What is your address? </li></ul><ul><li>How will the interview be structured? </li></ul><ul><li>Who will I be interviewing with? What position(s) does he/she hold in the company? </li></ul>
  55. 56. <ul><li>Preparing Your Presentation </li></ul><ul><li>Prepare your materials </li></ul><ul><ul><li>Resume (several copies) </li></ul></ul><ul><ul><li>References (several copies) </li></ul></ul><ul><ul><li>Certificates </li></ul></ul><ul><ul><li>Licenses </li></ul></ul><ul><ul><li>Transcripts </li></ul></ul><ul><ul><li>Letters of recommendation </li></ul></ul><ul><ul><li>Awards and honors </li></ul></ul><ul><ul><li>Work samples </li></ul></ul><ul><ul><li>Job announcement </li></ul></ul>Coming Prepared
  56. 57. Dressing the Part <ul><li>Guidelines for dress: </li></ul><ul><li>Limit jewelry </li></ul><ul><li>Neat, professional hairstyle </li></ul><ul><li>Sparse make-up & perfume </li></ul><ul><li>Cover tattoos </li></ul><ul><li>Clean, manicured & trimmed nails </li></ul><ul><li>Avoid overly trendy outfits (unless required for the job) </li></ul><ul><li>Good personal hygiene </li></ul>
  57. 58. Defining Business Casual <ul><li>Women: </li></ul><ul><li>Khaki, corduroy, twill or cotton pants or casual dresses and skirts, neatly pressed </li></ul><ul><li>Sweaters, twinsets, cardigans, polo/knit shirts </li></ul><ul><li>Solid colors and/or conservative patterns </li></ul>
  58. 59. Defining Business Casual <ul><li>Men: </li></ul><ul><li>Khaki, cotton pants (like Dockers), neatly pressed </li></ul><ul><li>Cotton long-sleeved button-down shirts, pressed polo shirts or knit shirts with a collar </li></ul><ul><li>Sweaters </li></ul><ul><li>Tie optional </li></ul><ul><li>Sport or suit jacket optional </li></ul>
  59. 60. Arriving to the Interview <ul><li>Look up directions to the location online (Google Map or Mapquest) </li></ul><ul><li>Give yourself a little bit of extra time to get there </li></ul><ul><li>Prepare your clothes and materials the day before </li></ul><ul><li>If something happens and you absolutely have to be late, call the employer </li></ul>
  60. 61. Making an Impression <ul><li>Do’s before an interview </li></ul><ul><li>Professional phone message: Avoid music or silly jokes – keep it short </li></ul><ul><li>Professional email address: Avoid addresses that send the wrong message or tell too much about you </li></ul><ul><li>Return calls promptly </li></ul>
  61. 62. Making an Impression <ul><li>Do’s before an interview </li></ul><ul><li>Come organized: Bring a pen and materials organized in folder </li></ul><ul><li>Observe the office </li></ul><ul><li>Present yourself well: Stand, ask for names, smile and make eye contact </li></ul>
  62. 63. <ul><li>Don’ts before an interview </li></ul><ul><li>Don’t chew gum </li></ul><ul><li>Don’t leave your cell phone on or talk on it in the waiting area </li></ul><ul><li>Don’t bring your Ipod or gaming devices </li></ul><ul><li>Don’t bring food or drink </li></ul>Making an Impression
  63. 64. Body Language “ People believe what they see over what they hear. Facial expressions and gestures account for 55% of meaning.” Dr. Linda Martin, Coordinator of the Communication Program at Louisiana Tech University
  64. 65. Do’s & Don’ts of Body Language <ul><li>How you sit : Sit upright, lean in slightly. Don’t slouch, be too stiff, lean toward the door, or fold your arms across your chest. </li></ul><ul><li>Eye contact : Make eye contact when you shake hands and with all those involved in the interview. Don’t stare blankly, make unnatural eye contact or look down. </li></ul><ul><li>Facial expression: Look interested, nod when appropriate, be natural. Don’t be fake. </li></ul>
  65. 66. Do’s & Don’ts of Body Language <ul><li>Physical contact & proximity : Maintain a comfortable space between you and the interviewer. Don’t give “limp fish” or “bone-crusher” handshakes. </li></ul><ul><li>Quirks and tics : Pay attention to what you are doing with your hands. Keep your nervous habits (rocking in chair, drumming fingers, etc.) in check. Don’t rub or touch your nose. </li></ul>
  66. 67. Your 60-Second Commercial <ul><li>Why should you use it? </li></ul><ul><li>Answers questions like - Tell us about yourself? </li></ul><ul><li>Where can it be used? </li></ul><ul><li>In the interview, in your networking, in cover & thank you letters or at job fairs </li></ul>
  67. 68. Your 60-Second Commercial <ul><li>What should it include? </li></ul><ul><li>A brief introduction with relevant employment & education background </li></ul><ul><li>3-4 accomplishments </li></ul><ul><li>Skills and traits </li></ul><ul><li>A clear career objective </li></ul>
  68. 69. Your 60-Second Commercial <ul><li>How to do it: </li></ul><ul><li>Write 3-5 key sentences on your experience, strengths and skills as they pertain to the job </li></ul><ul><li>Remove redundancies and add specifics and detail </li></ul><ul><li>Practice, but keep it natural! </li></ul><ul><li>Create different commercials related to: </li></ul><ul><ul><li>Work </li></ul></ul><ul><ul><li>Personal </li></ul></ul><ul><ul><li>Combination work and personal </li></ul></ul>
  69. 70. EXAMPLE My name is Allen Wyler, and I've spent six years in customer service with Smith’s and Walmart. I'm known as a guy who gets things done, and I always go the extra mile for customers. I have been proactive in developing more effective customer response procedures that have been adopted by all of the Smith’s stores in the northwest region. I'm really energized by solving problems for people. I know I can use my interpersonal and customer service skills to help your company meet its mission of making every customer feel like an individual.
  70. 71. Interviewing Technique - SAR <ul><li>The SAR technique answers situational & behavioral based questions with examples proving your skills and experience. </li></ul><ul><li>S =Situation </li></ul><ul><li>A =Action </li></ul><ul><li>R =Results </li></ul>
  71. 72. SAR Example <ul><li>SITUATION: </li></ul><ul><li>Three months ago, I was working on a team project for Salt Lake Community College’s Financial Aide Department that was really behind in schedule. I was one of five team members assigned to revise a new system for processing financial aide applications. </li></ul>
  72. 73. SAR Example <ul><li>ACTION: </li></ul><ul><li>I initiated and facilitated a meeting with the team to establish everyone’s progress. I also set up a tracking system for each member to report progress and coordinated all the parts to complete the project. </li></ul>
  73. 74. SAR Example <ul><li>RESULT: </li></ul><ul><li>The project turned out better than expected; we exceeded the deadline by two-days, and the tracking system I developed was so successful that it was used by other teams for future projects. </li></ul>
  74. 75. Questions and Answers <ul><li>Commonly asked questions </li></ul><ul><li>Greatest strength/weakness </li></ul><ul><li>What you liked least about last boss </li></ul><ul><li>Why you left your job </li></ul><ul><li>Explain gaps in your work history </li></ul><ul><li>Where you see yourself in five years </li></ul><ul><li>What you know about the company </li></ul><ul><li>Why you want the job </li></ul><ul><li>What reasonable pay is </li></ul>
  75. 76. Answering Questions About Difficult Issues <ul><li>Be honest and positive! </li></ul><ul><li>What if you were fired? </li></ul><ul><li>What if you were laid off? </li></ul><ul><li>What if you are overqualified for a job? </li></ul><ul><li>What if you have a criminal background? </li></ul>
  76. 77. Questions and Answers <ul><li>Ask the employer </li></ul><ul><li>In an interview, you are also interviewing the employer to find out if the position and company are a good match for you too! </li></ul><ul><li>Sample questions : </li></ul><ul><li>Please describe the typical first year assignments. </li></ul><ul><li>What qualities are most important for this position? </li></ul>
  77. 78. Illegal Questions <ul><li>Race and color </li></ul><ul><li>Gender/Sexual orientation </li></ul><ul><li>Religion </li></ul><ul><li>National origin/ birthplace </li></ul><ul><li>Age </li></ul><ul><li>Disability </li></ul><ul><li>Marital status </li></ul><ul><li>Parental status </li></ul><ul><li>Political affiliation </li></ul>
  78. 79. What to Do About Illegal Questions <ul><li>Begin by checking for intent! </li></ul><ul><li>Does ______ have a direct bearing on the responsibilities for this position? </li></ul><ul><li>If the intent is to obtain personal information, politely decline to answer based on its irrelevance. </li></ul><ul><li>Report incidences of deliberate discrimination to the Federal Employment Opportunity office. </li></ul>
  79. 80. Interview Follow-Up <ul><li>Thank You Note: </li></ul><ul><li>Can be formal or informal </li></ul><ul><li>Should emphasize your skills, expertise and interest again </li></ul><ul><li>Should thank the employer for his or her time </li></ul><ul><li>Send via mail when there is time between the interview and when the decision is made. Send via email when the decision is going to be made soon after the interview </li></ul>
  80. 81. Interview Follow-Up <ul><li>Follow-Up Phone Call: </li></ul><ul><li>Call when you have not heard from the employer by the date he or she gave you </li></ul><ul><li>Mention: </li></ul><ul><ul><li>The name of the person you interviewed with </li></ul></ul><ul><ul><li>When you interviewed </li></ul></ul><ul><ul><li>Where you interviewed </li></ul></ul><ul><ul><li>The position you applied for </li></ul></ul>
  81. 82. Mock Interviews Sign up at any employment center!
  82. 83. Questions?