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Troubleshooting Skype for Business

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Troubleshooting Skype for Business

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Troubleshooting Skype for Business

  1. 1. Troubleshooting Skype for Business Shane Hoey | UC Rock Star | Microsoft MVP – Office Servers & Services shane@shanehoey.com
  2. 2. Shane Hoey – UC Rock star Redefine the Modern Workplace thru creative use of collaboration & mobility with Skype for Business
  3. 3. ‘We are stuck with technology when what we really want is just stuff that works’ Douglas Adams
  4. 4. Today’s Session Understanding CLS Install and Use CLS Gather and Review CLS Logs
  5. 5. Troubleshooting 101 Listen, Ask Questions, Listen again & don’t assume Intermittent ? Then look for patterns Lots of Moving Parts UAT is NOT Optional
  6. 6. Troubleshooting 101 Snooper Powershell Centralized Logging Service PreCall Diagnostic https://testconnectivity.microsoft.com Netmon Fiddler
  7. 7. Troubleshooting 101 DNS Firewall Certs
  8. 8. Be Proactive Don’t wait for an issue… Record a call trace while it works then if it breaks you have a know good sample to compare with
  9. 9. Be Proactive Skype for Business TechNet Resources https://technet.microsoft.com/en-us/library/gg398616.aspx Key Health Indicators http://bit.ly/1GC6KpQ Call Quality Dashboard https://technet.microsoft.com/EN-US/library/mt126223.aspx >Statistics Manager https://technet.microsoft.com/EN-US/library/mt604834.aspx >Centralized Logging Service https://technet.microsoft.com/EN-US/library/jj688145.aspx
  10. 10. Statistics Manager Real-Time Statistics Manager that enables monitoring of key performance indicators in real-time.
  11. 11. Statistics Manager • View raw data in real time • View Aggregated data • Drill down • Create custom charts
  12. 12. Statistics Manager • Agent • Listener • Hub • Website • REDIS – Open Source
  13. 13. Statistics Manager • Server services collocated on a single server • Install REDIS onto Listener (Certificate Alert) • Install the Listener Service • Install the Website • Install an agent on each skype machine • Import the topology for the server
  14. 14. Centralized Logging Service CLS Agent CLS Controller Cmdlets Log Files -> Snooper or Notepad
  15. 15. Centralized Logging Service
  16. 16. Centralized Logging Service CLS Logger Start/Stop, Select Scenario Select Pools Search Powershell Output
  17. 17. Centralized Logging Service PowerShell is best! Start-CsClsLogging –Scenario AlwaysOn –Pools fepool.shanehoey.com Start-CsClsLogging -Scenario UserReplicator -Duration 8:00 -Pools fepool.shanehoey.com Stop-CsClsLogging -Scenario UserReplicator –Pools fepool.shanehoey.com Search-CsClsLogging -Pools fepool.shanehoey.com -OutputFilePath C:LogFileslogfile.txt Search-CsClsLogging -Computers edge.shanehoey.com -StartTime "11/20/2012 1:00:00 PM" -EndTime "11/20/2012 2:45:00 PM" -OutputFilePath C:Logfileslogfile.txt Snooper.exe
  18. 18. Demo Centralized Logging Service
  19. 19. Top 3 Troubleshooting Takeaways Learn to use Centralised Logging Service via PowerShell Learn to Snooper AWESOME RESOURCE - Skype For Business Troubleshooting Guide by Thomas Poett -> http://bit.ly/20UEfB7
  20. 20. The Next Step Learn more about Shane Web shanehoey.com/hello Connect with Shane Email/Skype Twitter @shanehoey LinkedIn au.linkedin.com/in/shanehoey
  21. 21. Shane Hoey – UC Rock star Delivering the Modern Workplace experience thru Collaboration & Mobility with Skype for Business
  22. 22. Thanks!

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