10 years of hard learned analytics wisdom in 20 minutes

Stéphane Hamel
Stéphane Hamel"Data is the raw material of my craft"
@SHamelCP
CardinalPath.com   @SHamelCP   ©2013 Cardinal Path, LLC, All Rights Reserved.
ANALYTICS
                   THE SCIENCE OF ANALYSIS


      HOW AN ORGANIZATION ARRIVES AT AN
                    OPTIMAL AND REALISTIC
                                    DECISION
                                           INFORMED BY
                                                         DATA.
CardinalPath.com        @SHamelCP   ©2013 Cardinal Path, LLC, All Rights Reserved.
ANALYSIS
THE PROCESS OF
BREAKING A COMPLEX
TOPIC INTO SMALLER
PARTS TO GAIN A BETTER
UNDERSTANDING
OF IT.


CardinalPath.com   @SHamelCP   ©2013 Cardinal Path, LLC, All Rights Reserved.
ANALYTICS = Context +
                        Data +
                        Creativity




CardinalPath.com    @SHamelCP   ©2013 Cardinal Path, LLC, All Rights Reserved.
MOST COMMON
      MARKETING
      STRATEGY…




CardinalPath.com   @SHamelCP   ©2013 Cardinal Path, LLC, All Rights Reserved.
MOST COMMON
      MEASUREMENT
      STRATEGY…




CardinalPath.com   @SHamelCP   ©2013 Cardinal Path, LLC, All Rights Reserved.
TO
    UNDERSTAND
    DATA YOU MUST
    ENGAGE
    IN THE WORLD

CardinalPath.com   @SHamelCP   ©2013 Cardinal Path, LLC, All Rights Reserved.
Data is the raw material of our craft.

Photo credit: BRAD J. GOLDBERG, bradjgoldberg.com

CardinalPath.com                           @SHamelCP   ©2013 Cardinal Path, LLC, All Rights Reserved.
Anyone can make the
                      simple complicated.

                       CREATIVITY
                           IS MAKING THE
                           COMPLICATED

                               SIMPLE
                                          Charles Mingus
                                        American jazzman




CardinalPath.com   @SHamelCP    ©2013 Cardinal Path, LLC, All Rights Reserved.
ATTENTION TO DETAILS &
           CREATIVITY IN A CONTINOUS
           IMPROVEMENT PROCESS.




CardinalPath.com   @SHamelCP   ©2013 Cardinal Path, LLC, All Rights Reserved.
DIGITAL ANALYTICS MATURITY

                   If you lack a disciplined, explicitly
                         defined analytics processes,
                         accountabilities and scope,
                         you simply can’t extract the
                            value from your analytics
                                          investments.

                             Immaturity reflected by ad-hoc
                               and non-holistic approach to
                                    leveraging data-driven
                                            decision making.

CardinalPath.com          @SHamelCP    ©2013 Cardinal Path, LLC, All Rights Reserved.
Key Areas
                     Management, G
                     overnance, Ado
                          ption
                         5
                         4
   Tools, Technolo
                         3
      gy & Data                          Objectives
     Integration         2
                         1
                         0
     Continuous
    Improvement
                                         Scope
      Process &
    Methodology

                        Team &
                       Expertise

CardinalPath.com             @SHamelCP     ©2013 Cardinal Path, LLC, All Rights Reserved.
PROCESS
                         SETS
                         STRATEGY
                              FREE




CardinalPath.com   @SHamelCP   ©2013 Cardinal Path, LLC, All Rights Reserved.
Photo credit: Ray Ong

 CardinalPath.com       @SHamelCP   ©2013 Cardinal Path, LLC, All Rights Reserved.
DOOMSDAY
DIDN’T
HAPPEN
CardinalPath.com   @SHamelCP   ©2013 Cardinal Path, LLC, All Rights Reserved.
FUTURE



                               RISK
   THE             WILL
   BE INVENTED THROUGH

       INFORMED

CardinalPath.com   @SHamelCP   ©2013 Cardinal Path, LLC, All Rights Reserved.
FAILURE DOESN’T MEAN THE
                   GAME IS
                    OVER,
        IT MEANS TRY AGAIN WITH

      EXPERIENCE
CardinalPath.com    @SHamelCP   ©2013 Cardinal Path, LLC, All Rights Reserved.
Q) If you lost it all - what would be the first
      thing you would do to try and rebuild
      your success?

    A) You have to DEFINE
       what SUCCESS is.




CardinalPath.com     @SHamelCP    ©2013 Cardinal Path, LLC, All Rights Reserved.
SHARING
  KNOWLEDGE
  STRENGTHEN
  YOUR OWN


CardinalPath.com   @SHamelCP   ©2013 Cardinal Path, LLC, All Rights Reserved.
TRAPPED
 IN THE
 INFINITE
 LOOP OF
 LEARNING


CardinalPath.com   @SHamelCP   ©2013 Cardinal Path, LLC, All Rights Reserved.
bit.ly/oamm




CardinalPath.com   @SHamelCP   ©2013 Cardinal Path, LLC, All Rights Reserved.
Stéphane Hamel
Director of Strategic Services   Quebec City, QC, Canada
                                    Stephane Hamel
shamel@cardinalpath.com             @SHamelCP
Tel: 418-454-2637                www.CardinalPath.com
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10 years of hard learned analytics wisdom in 20 minutes

  • 1. @SHamelCP CardinalPath.com @SHamelCP ©2013 Cardinal Path, LLC, All Rights Reserved.
  • 2. ANALYTICS THE SCIENCE OF ANALYSIS HOW AN ORGANIZATION ARRIVES AT AN OPTIMAL AND REALISTIC DECISION INFORMED BY DATA. CardinalPath.com @SHamelCP ©2013 Cardinal Path, LLC, All Rights Reserved.
  • 3. ANALYSIS THE PROCESS OF BREAKING A COMPLEX TOPIC INTO SMALLER PARTS TO GAIN A BETTER UNDERSTANDING OF IT. CardinalPath.com @SHamelCP ©2013 Cardinal Path, LLC, All Rights Reserved.
  • 4. ANALYTICS = Context + Data + Creativity CardinalPath.com @SHamelCP ©2013 Cardinal Path, LLC, All Rights Reserved.
  • 5. MOST COMMON MARKETING STRATEGY… CardinalPath.com @SHamelCP ©2013 Cardinal Path, LLC, All Rights Reserved.
  • 6. MOST COMMON MEASUREMENT STRATEGY… CardinalPath.com @SHamelCP ©2013 Cardinal Path, LLC, All Rights Reserved.
  • 7. TO UNDERSTAND DATA YOU MUST ENGAGE IN THE WORLD CardinalPath.com @SHamelCP ©2013 Cardinal Path, LLC, All Rights Reserved.
  • 8. Data is the raw material of our craft. Photo credit: BRAD J. GOLDBERG, bradjgoldberg.com CardinalPath.com @SHamelCP ©2013 Cardinal Path, LLC, All Rights Reserved.
  • 9. Anyone can make the simple complicated. CREATIVITY IS MAKING THE COMPLICATED SIMPLE Charles Mingus American jazzman CardinalPath.com @SHamelCP ©2013 Cardinal Path, LLC, All Rights Reserved.
  • 10. ATTENTION TO DETAILS & CREATIVITY IN A CONTINOUS IMPROVEMENT PROCESS. CardinalPath.com @SHamelCP ©2013 Cardinal Path, LLC, All Rights Reserved.
  • 11. DIGITAL ANALYTICS MATURITY If you lack a disciplined, explicitly defined analytics processes, accountabilities and scope, you simply can’t extract the value from your analytics investments. Immaturity reflected by ad-hoc and non-holistic approach to leveraging data-driven decision making. CardinalPath.com @SHamelCP ©2013 Cardinal Path, LLC, All Rights Reserved.
  • 12. Key Areas Management, G overnance, Ado ption 5 4 Tools, Technolo 3 gy & Data Objectives Integration 2 1 0 Continuous Improvement Scope Process & Methodology Team & Expertise CardinalPath.com @SHamelCP ©2013 Cardinal Path, LLC, All Rights Reserved.
  • 13. PROCESS SETS STRATEGY FREE CardinalPath.com @SHamelCP ©2013 Cardinal Path, LLC, All Rights Reserved.
  • 14. Photo credit: Ray Ong CardinalPath.com @SHamelCP ©2013 Cardinal Path, LLC, All Rights Reserved.
  • 15. DOOMSDAY DIDN’T HAPPEN CardinalPath.com @SHamelCP ©2013 Cardinal Path, LLC, All Rights Reserved.
  • 16. FUTURE RISK THE WILL BE INVENTED THROUGH INFORMED CardinalPath.com @SHamelCP ©2013 Cardinal Path, LLC, All Rights Reserved.
  • 17. FAILURE DOESN’T MEAN THE GAME IS OVER, IT MEANS TRY AGAIN WITH EXPERIENCE CardinalPath.com @SHamelCP ©2013 Cardinal Path, LLC, All Rights Reserved.
  • 18. Q) If you lost it all - what would be the first thing you would do to try and rebuild your success? A) You have to DEFINE what SUCCESS is. CardinalPath.com @SHamelCP ©2013 Cardinal Path, LLC, All Rights Reserved.
  • 19. SHARING KNOWLEDGE STRENGTHEN YOUR OWN CardinalPath.com @SHamelCP ©2013 Cardinal Path, LLC, All Rights Reserved.
  • 20. TRAPPED IN THE INFINITE LOOP OF LEARNING CardinalPath.com @SHamelCP ©2013 Cardinal Path, LLC, All Rights Reserved.
  • 21. bit.ly/oamm CardinalPath.com @SHamelCP ©2013 Cardinal Path, LLC, All Rights Reserved.
  • 22. Stéphane Hamel Director of Strategic Services Quebec City, QC, Canada Stephane Hamel shamel@cardinalpath.com @SHamelCP Tel: 418-454-2637 www.CardinalPath.com

Editor's Notes

  1. Define analytics
  2. You claim to be “analysts”, right?Don’t you think business optimization is much more complex than your own job?How can you expect to optimize business processes if you can’t even optimize your own job and keep complaining “it’s hard?”How can you build trust & confidence from management?
  3. We can complain… or be creative and do something about it! Make our job simpler!
  4. Successful organizations show attention to details (fix them, make them just slightly better) and are creative in their approach. And to do so, you essentially have 3 colors: people, process and technology. It’s only trough the right blend that you’ll be able to achieve success.Too often, web analytics only looks at “technology”You can’t optimize 1 thing by a 1000% but you can optimize 1000 things by 1%
  5. I decided to do something about it – and it’s been two years since I started to look at what/why are some organizations successful at web analytics while so many others fail.We need to understand how we can go from ad hob, where everything we do is new and unknown, to a much more disciplined and mature approach to analytics.
  6. http://www.flickr.com/photos/lemongraphic/6771016343/in/photostream
  7. No salvation withoutThe webCRMSecond LifeFacebookMobileTwitterPinterest… a goal
  8. Setting the table – whyisitthatsomanycompaniesfail and a few outperform?What are the drivers of success?
  9. http://blog.linkedin.com/2013/01/07/richard-bransons-secrets-to-success/
  10. http://www.kaushik.net/avinash/brand-measurement-analytics-metrics-branding-campaigns/