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Train the Trainer

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Train the Trainer

  1. 1. • Roles of a Trainer• What a Trainer Should Do Well• Feedback & Evaluation 1
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  4. 4.  Designs the learning experience 4
  5. 5.  Transmits information 5
  6. 6.  Directs the learning situation 6
  7. 7.  Helps the group to get to an agreed endpoint and helps learning take place 7
  8. 8.  Provides materials & information 8
  9. 9.  Models or influences behavior & values 9
  10. 10.  Learns along side the trainee 10
  11. 11. • Understands basic teaching methods and applies this knowledge• Communicating• Facilitating• Presenting (separate sessions) 11
  12. 12. “Communication is an exchange, not just a give, as all parties must participate to complete the information exchange.” 12
  13. 13. Pass through Pass through A’s filters and are observable filters and are transformed actions transformed Into… Into…A’s privateintentions B’s private interpretation s *Based on the work of John Wallen, PhD. 13
  14. 14. Work Education Religion Background Gender ValuesIncome Age Birth Order Sexual Marital Status Orientation Ethnicity Organizational RoleFamily Norms Physical Abilities 14
  15. 15.  Exercise 15
  16. 16.  Lack of interest Criticising speaker’s delivery Boring subject, prejudices Too long 100 things to do Hunger, or some other discomfort Distractions/noisy environment 16
  17. 17. To use your communication style better, or toadapt it to different audiences, Understand your style and its impact
  18. 18.  A person who helps a group to work together in a collaborative way, by focusing on the process of how the group members work together Helps the group to get to an agreed endpoint and helps learning take place (both for the group and for individuals within it) 18
  19. 19. Authoritative Facilitative Directing  Releasing tension Informing  Eliciting Confronting  Supporting 19
  20. 20.  Facilitator uses questions to help a group identify, explore, clarify and develop their understanding, and also help them decide what to do 20
  21. 21. Johari’s Window 21
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  24. 24. OPEN BLINDHIDDEN UNKNOWN Figure 1: Small Green Window Pane 24
  25. 25.  To expand Leadership (Green area) you have the Red and Yellow Pills to offer The Red Pill is disclosure and the Yellow pill is willingness to take in feedback. Leaders who do not disclose and do not take feedback, do not make very effective leaders. 25
  26. 26. OPEN ---> Ask for Feedback | BLIND | /Disclose and Tell about Self in Public HIDDEN UNKNOWN Figure 2: Large Green Window Pane 26
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  28. 28.  Takes up all the time with their own issues, making it difficult for others to participate Interrupts, fails to listen and generally dominates discussions 28
  29. 29.  Continually finds fault with everything Is not a problem solver, but a problem seeker 29
  30. 30.  Reluctant to participate 30
  31. 31.  Makes confrontational remarks Attacks (verbal) other participants or the facilitator 31
  32. 32.  Dwells on complications, problems Avoids finding solutions or positive points 32
  33. 33.  Think they have all the answers, want to control the discussion Think they are superior to everyone else. 33
  34. 34.  Has private conversations while the facilitator or others are speaking. 34
  35. 35.  Uses humour to distract or put down others 35
  36. 36.  Unhappy Restless In the session against their will 36
  37. 37. 37
  38. 38. Feedback 38
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  40. 40. Efficiency EffectivenessInputs Activities Outputs Outcomes Impact 40
  41. 41. Levels Description ResultI Reaction: What is the participant’s response to Output the training?II Learning: What did the participant learn? OutputIII Behavior Change: Did the participant’s learning Outcomes affect their behavior?IV Organizational Performance: Did participant’s Outcomes behavior changes affect the organization?V Return on Investment Impact 41
  42. 42. Levels Description MeasureI Reaction Satisfaction or happinessII Learning Knowledge or skills acquiredIII Behaviour Change Transfer of learning to workplaceIV Organizational Performance Transfer or impact on society 42
  43. 43.  Daily Feedback Session Feedback End-of-Course Evaluation Post-course Evaluation Research 43
  44. 44. Thank You 44

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