1. IT Skills at the Frontiers
Ben Grinnell
- Business Design and Development
Directorate

2. The UK Border Agency
INTERESTING FACTS ABOUT THE UKBA
Over 14,000 illegal attempts to cross the channel stopped
since Jan this year
Since 2007 100% of visas have been fingerprint based
In August 2009 facial recognition technology was
implemented i 10 UK t
i l t d in terminals
i l
Since January this year 240 million smuggled cigarettes
have been seized representing a potential loss of nearly
£45 million in tax revenue
2

3. The big picture – How we all work together
CID IAFS
PBS
Encrypted
Laptops
FNP – PINS
iFADO E-Borders
CID
Complaints
Management T2A
System
ICW Single case
ICFN Ownership
3

4. The Business Design and Development Directorate (BD3)
The UKBA BD3 remit:
• Joining up the Agency’s portfolio of projects and programmes to get better
visibility of th overall IT related change portfolio, i
i ibilit f the ll l t d h tf li impacts and d
t d dependencies
d i
• Managing our future business applications strategy, architecture and
p
development
• Supporting the UKBA business with the resourcing and delivery of its
project/programme portfolio
In the last year BD3 has replaced over 60 long term contractors,
succeeding even in difficult roles such as technical architects
4

5. BD3 Challenges
Perception
Demand for of IT
very specific Building in-
skills house
Providing knowledgeg
value for and
money expertise
in the Public Sector
i th P bli S t
not seen as an
from some of the enabling function
most specialised
projects currently to protect the
underway all over security and
the world for UKBA and
development of
ultimately the
our data,
data
British tax payer
systems and
5
infrastructure

6. Addressing the challenges
Relevant skills and
experience
PROFESSIONALISING
IT
Recruitment and Career
Retention Development
6

7. Approach to Professionalising IT
Sourcing Organisation Career Knowledge
Recruitment
Strategy Design Development Transfer
7

8. Sourcing Organisation Career Knowledge
Recruitment
Strategy Design Development Transfer
Start At present Aim
40
131 170
40
30
120 10
56
20
Permanents Contractors Consultants/SIs

9. Sourcing Organisation Career Knowledge
Recruitment
Strategy Design Development Transfer
Immigration
g International Borders Criminality & Detention
y
“SFIA has helped us harmonise and
Corporate Services Intelligence rationalise roles”
Programme Mgmt
Programme Mgmt
Business Solutions Mgmt
Business Solutions Mgmt
Business Relationship Management
Business Change Business Support
Demand Mgmt
Head of Strategy & Architecture
Mgmt (Mandate)
OCIO is
Project Delivery Strategy and Architecture accountabl
Project Mgmt Requirements Mgt/Analysis IST Strategy Technology Assurance
e for
ensuring
Organisation Re-design
that for
major
Portfolio Mgt Systems Architecture Information Architecture
programme
s the IST
Use BCS SFIA framework to flesh
Business & Process
Architecture
Standards &
Methodologies
strategy,
architecture out and verify Org Design
and
Programme and Project Management Office HOITSS policies are
Service aligned
Scrutiny and Challenge Flexible (PMO) Supplier Relationship Management Management with the
resource Pool Home
SLA Mgmt & Reporting Development Office IST
Tailored Standards & Reports and Partners strategy
Methodologies Assurance
Enablers
Planning
Financial Management & Support Processes (Enablers) Operations
Supplier verification & Corporate & Mgmt
People, Learning & Dev Corporate & Mgmt Reporting People, Learning & Dev
payment Reporting
Business/Financial
Risk Management Recharging Business/Financial Planning Secretariat
Planning
HR Business Partners
Commercial
BS&P - Business Solutions M anager
(S alary Ran ge: £ 63 -£ 9 6K )
JO B O V E R V IE W
W hat is the purpose of the job?
• To be the prim ary poin t of contact b etw een th e designated busin ess un it an d IT w ith
•
th e overall pu rpose bein g to d eliver close alignm ent betw een the team s an d, through
this, add valu e to th e organ isation
To be the business fa ce into IT
Job Profiles
• To w o rk closely w ith other IT team s to en sure th at th e designated bu sin ess u nit h as:
o
o
o
an IT strategy
business/IT program m es su pported by bu sin ess cases
effective an d efficient IT su pport
Apply BCS SFIA
o a bu sin ess u nit operating plan
framework to create
W hat do you have to achieve?
• W ork han d-in-h an d w ith the designated busin ess un it to translate th e bu sin ess
objectives & plan s into achievable IT objectives, plan s and service
job profiles
• Re-bu ild th e dialogu e w ith the bu sin ess unit, establishing a strong bu siness / IT team
and gainin g sponsorship fo r IT from key stakeh o lders
• M anage the expectations o f th e relevant business u nit, facilitating its thinking and
en su rin g that proposals are realistic an d grou nded in the “art of th e p ossible”
• Challen ge and prioritise business requirem ents, so as to add real valu e to th e
process and n ot be purely a condu it for requ irem en ts
• Advise bu sin ess cu stom ers at senior m anagem en t level regardin g th e delivery, costs,
availability and fun ctionality of IT services and system s and to develop an effective
partnersh ip w hilst at th e sam e tim e a cting as the am bassado r for th e IT fu nction
• D evelop a business un it / IT operatin g plan to en able th e business to m ake effective
spend and investm en t decision s. M axim ise econ om ic efficiency, an d va lue for
m on ey, th rough con sisten t delivery across custom er ba se of IT services
• W ork closely w ith th e Strategy & A rch itectu re team , develop the plans in to a series
of investm ent projects & program m es to produ ce a coh erent 3 yea r IT S trategy for
th e business u nit. En su re that these program m es a re prioritised w ith the bu sin ess
unit an d h ave the requ isite fu nding built into the operating plan , and have clear cost
ben efit analyses
• Oversee the process of ju stifyin g, costing, estim ating an d planning for a program m e
and gainin g com m itm ent from all parties to proceed through an agreed bu sin ess
case
9

10. Sourcing Organisation Career Knowledge
Recruitment
Strategy Design Development Transfer
Immigration
I i ti International
I t ti l Borders
B d Criminality detection
C i i lit & d t ti
Corporate services Intelligence OCIO ensures
IST Strategy,
Programme
g Business & architecture &
Business Relationship Mgt
Mgt Solutions Mgt policies are
aligned with
Project
j Strategy &
gy Home Office
Delivery Architecture IST Strategy
HOITSS S i M t
Service Mgt
Programme & Project Supplier Relationship
Mgt Office Mgt Dev’t partners
Enablers
Financial Mgt & Support
Operations
Processes (Enablers)
HR Business Partners
Commercial
10

11. Sourcing Organisation Career Knowledge
Recruitment
Strategy Design Development Transfer
Immigration
g International Borders Criminality & Detention
y
“SFIA has helped us harmonise and
Corporate Services Intelligence rationalise roles”
Programme Mgmt
Programme Mgmt
Business Solutions Mgmt
Business Solutions Mgmt
Business Relationship Management
Business Change Business Support
Demand Mgmt
Head of Strategy & Architecture
Mgmt (Mandate)
OCIO is
Project Delivery Strategy and Architecture accountabl
Project Mgmt Requirements Mgt/Analysis IST Strategy Technology Assurance
e for
ensuring
Organisation Re-design
that for
major
Portfolio Mgt Systems Architecture Information Architecture
programme
s the IST
Use BCS SFIA framework to flesh
Business & Process
Architecture
Standards &
Methodologies
strategy,
architecture out and verify Org Design
and
Programme and Project Management Office HOITSS policies are
Service aligned
Scrutiny and Challenge Flexible (PMO) Supplier Relationship Management Management with the
resource Pool Home
SLA Mgmt & Reporting Development Office IST
Tailored Standards & Reports and Partners strategy
Methodologies Assurance
Enablers
Planning
Financial Management & Support Processes (Enablers) Operations
Supplier verification & Corporate & Mgmt
People, Learning & Dev Corporate & Mgmt Reporting People, Learning & Dev
payment Reporting
Business/Financial
Risk Management Recharging Business/Financial Planning Secretariat
Planning
HR Business Partners
Commercial
BS&P - Business Solutions M anager
(S alary Ran ge: £ 63 -£ 9 6K )
JO B O V E R V IE W
W hat is the purpose of the job?
• To be the prim ary poin t of contact b etw een th e designated busin ess un it an d IT w ith
•
th e overall pu rpose bein g to d eliver close alignm ent betw een the team s an d, through
this, add valu e to th e organ isation
To be the business fa ce into IT
Job Profiles
• To w o rk closely w ith other IT team s to en sure th at th e designated bu sin ess u nit h as:
o
o
o
an IT strategy
business/IT program m es su pported by bu sin ess cases
effective an d efficient IT su pport
Apply BCS SFIA
o a bu sin ess u nit operating plan
framework to create
W hat do you have to achieve?
• W ork han d-in-h an d w ith the designated busin ess un it to translate th e bu sin ess
objectives & plan s into achievable IT objectives, plan s and service
job profiles
• Re-bu ild th e dialogu e w ith the bu sin ess unit, establishing a strong bu siness / IT team
and gainin g sponsorship fo r IT from key stakeh o lders
• M anage the expectations o f th e relevant business u nit, facilitating its thinking and
en su rin g that proposals are realistic an d grou nded in the “art of th e p ossible”
• Challen ge and prioritise business requirem ents, so as to add real valu e to th e
process and n ot be purely a condu it for requ irem en ts
• Advise bu sin ess cu stom ers at senior m anagem en t level regardin g th e delivery, costs,
availability and fun ctionality of IT services and system s and to develop an effective
partnersh ip w hilst at th e sam e tim e a cting as the am bassado r for th e IT fu nction
• D evelop a business un it / IT operatin g plan to en able th e business to m ake effective
spend and investm en t decision s. M axim ise econ om ic efficiency, an d va lue for
m on ey, th rough con sisten t delivery across custom er ba se of IT services
• W ork closely w ith th e Strategy & A rch itectu re team , develop the plans in to a series
of investm ent projects & program m es to produ ce a coh erent 3 yea r IT S trategy for
th e business u nit. En su re that these program m es a re prioritised w ith the bu sin ess
unit an d h ave the requ isite fu nding built into the operating plan , and have clear cost
ben efit analyses
• Oversee the process of ju stifyin g, costing, estim ating an d planning for a program m e
and gainin g com m itm ent from all parties to proceed through an agreed bu sin ess
case
11

12. Sourcing Organisation Career Knowledge
Recruitment
Strategy Design Development Transfer
Existing role 1-Across role
1-Up role
1-Across role
Senior Project
Senior Project Lead Project
Management Officer
Manager (SEO) Manager (G7)
(SEO)
Senior Business Lead Business
Analyst (SEO) Analyst (G7)
Operations Manager Lead Business
(SEO) Partner (G7)
Lead Project
Senior Business
Management Officer
Partner (SEO)
(G7)
“The framework provides a clear
The
view of what candidates need to
work on for the next step”
Transformation Team Manager
12

13. Sourcing Organisation Career Knowledge
Recruitment
Strategy Design Development Transfer
“SFIA provides a consistent framework
recognised across all organisations both
public and private”
Head f Project Delivery
H d of P j t D li
13

14. Sourcing Organisation Career Knowledge
Recruitment
Strategy Design Development Transfer
Interims
Best
COIs
Practice
Knowledge
Transfer
Team
Handovers
Updates
14

15. Lessons Learned and Still To Do
Lessons Learned Still To Do
Recruitment process took longer than
p g Educate the programmes on what we
p g
expected are offering and the benefits, in order to
become the 1st port of call for IT
Investment required in recruitment was
q resources
underestimated
Iron out recruitment processes
Buy in from the Line Managers is vital
and is required at the earliest stages Improve onboarding – induction and
welcome to the BD3 team
COIs required more investment
Build h
B ild the BD3 reputation
i
Keeping candidates warm through the
process is vital
15

16. How SFIA can help Professionalise IT
PLAN ESTABLISH EMBED
Operating Functional
Model Model Transition
Organisation
IT Strategy Structure
Individual
Job
Descriptions
People Strategy
Competency Career
Model Paths
Business
Business Hay
Business Strategy Competencies Grading
16