Virtual Learning Environments have become one of the top two supported applications in an educational setting rivaling email for dominance of support and management of IT resources. Applications such as BbLearn require continuous uptime, reliable and predictable performance and the ability to scale with limited resources. This session will present a blue print for implementing a robust and reliable monitoring infrastructure for managing an enterprise learning application under competing demands. We will show you exactly what tools and processes we use in the Blackboard Performance Center of Excellence during benchmarks. In addition, we will present a series of case studies commonly experienced in live deployments that have an effect on performance and/or scalability. The format of this session is lecture-based, but will be filled with real-live demos and simulations.