ServicePilot VoIP and UC monitoring for Shoretel


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Improve the quality of your ShoreTel VoIP ecosystem with ServicePilot.

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ServicePilot VoIP and UC monitoring for Shoretel

  1. 1. Monitor and Analyze your Shoretel VoIP Environment Infrastructure End User Experience Security & Event Monitoring Analysis Management • Availability & Performance for PBXs, Gateways, Trunks & SBCs • Network-Aware VoIP Monitoring • UC Ecosystem Monitoring (Cisco, Lync, Acme Packet and more) • Call Quality per extension, location and status • Call details • Advanced Search Engine • Conference and video calls • • • • • Easy-to-use All-in-one No hidden costs Contact Us Americas: +1 (954) 446-9010 Europe: +33 2 40 60 13 30 Unauthorized calls Unusual call destinations After hours calls Excessive duration calls VoIP spam
  2. 2. Monitor and Analyze your Shoretel VoIP Environment Call Monitoring • Global, by Zone and by IP Network • Call Quality based on per-call QoS metrics (MOS, Jitter, Packet Loss) • ShoreTel-specific MOS calculation (configurable) • Call Volumes • Call Tracking with filtering, based on • Extension • Call quality • IP address • IP network zone • Time/date ShoreTel Headquarters Server • Physical Resources • CPU • Memory • Storage • Network Interfaces • Processes and Services • Telephony Management Service • Distributed Routing Service • Distributed Telephony Application Service • Software Telephony Switch ShoreTel MySQL Database • CDR Database ShoreTel ESXi VMware • Host and Guests (Virtual Machines) • Datastores • Host Sensors • Physical Resources • CPU • Memory • Storage Network & Infrastructure • Routers, Switches, Firewalls, Load Balancers, Wi-Fi Access Points • Servers: Windows (WMI, Event Log), Linux, HP, Solaris, AIX, iSeries • Virtualization: VMware vCenter, VMware ESX/ESXi, Microsoft Hyper-V • Applications: DHCP, DNS, Web, TCP, Microsoft Active Directory, Microsoft Exchange, IBM Lotus Domino, BlackBerry • Database: SQL, MySQL, Oracle SQL, Microsoft SQL Server, PostgreSQL • Upstream Integration: IP SLA, CBQoS Features • Geographical, Technical and Business Maps • Data correlation from multiple sources • Proactive alerts console with fault & performance issues • Root cause analysis with business impact • Historical Charts, Capacity Planning, Ranking Tables, Trend Analysis, SLA • Customizable Dashboards • On Demand and scheduled PDF Reports • Automated provisioning • Network Discovery: Layer 2 Topology • Notifications: SNMP Traps, E-mail • Integration with third party solutions Third-party components • Administration and Billing server • Directory Services • Session Border Controllers (Acme Packet) ShoreTel Director • Availability and response time • Web server statistics • Synthetic transactions and user scenarios ShoreTel VoIP Ecosystem • ShoreTel Voice Switches • ShoreTel Distributed Voice Server • ShoreTel Conferencing Copyright ©2013 ServicePilot Technologies. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. This document is for your informational purposes only. ServicePilot assumes no responsibility for the accuracy or completeness of the information.