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ServicePilot VoIP and UC monitoring for Lync


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Monitor the performance of your Microsoft Lync VoIP environment with ServicePilot.

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ServicePilot VoIP and UC monitoring for Lync

  1. 1. Monitor and Analyze your Microsoft Lync VoIP Environment Infrastructure End User Experience Security & Event Monitoring Analysis Management • Availability & Performance for PBXs, Gateways, Trunks & SBCs • Network-Aware VoIP Monitoring • UC Ecosystem Monitoring (Cisco, Lync, Acme Packet and more) • Call Quality per extension, location and status • Call details • Advanced Search Engine • Conference and video calls • • • • • Easy-to-use All-in-one No hidden costs Contact Us Americas: +1 (954) 446-9010 Europe: +33 2 40 60 13 30 Unauthorized calls Unusual calls destinations After hours calls Excessive duration calls VoIP spam
  2. 2. Monitor and Analyze your Microsoft Lync VoIP Environment Call Monitoring • Global, by Zone and by IP Network • Call Quality based on per-call QoS metrics (MOS, Jitter, Latency, Packet Loss) • Call Volumes • Call Tracking with filtering, based on • Extension • Call quality • IP address • IP network zone • Time/date Front-End and Back-End Server • User authentication and registration (incoming and outgoing connections) • Presence status and contact cards exchange • Call activity • IM and conferences • Web conference and application sharing Edge Server • Connections active • Connections refused due to server overload • Incoming requests per second • Messages in server • Sends outstanding • Average incoming message processing time Mediation Server • Inbound / Outbound Calls • Current • Active media bypass • Established / attempted / rejected Audio/Video Conferencing Server • Number of users • Number of trusted users • Number of conferences • Total MRAS requests Additional Microsoft Lync roles • Monitoring Server • Archiving Server • Director Network & Infrastructure • Routers, Switches, Firewalls, Load Balancers, Wi-Fi Access Points • Servers: Windows (WMI, Event Log), Linux, HP, Solaris, AIX, iSeries • Virtualization: VMware vCenter, VMware ESX/ESXi, Microsoft Hyper-V • Applications: DHCP, DNS, Web, TCP, Microsoft Active Directory, Microsoft Exchange, IBM Lotus Domino, BlackBerry • Database: SQL, MySQL, Oracle SQL, Microsoft SQL Server, PostgreSQL • Upstream Integration: IP SLA, CBQoS Features • Geographical, Technical and Business Maps • Data correlation from multiple sources • Proactive alerts console with fault & performance issues • Root cause analysis with business impact • Historical Charts, Capacity Planning, Ranking Tables, Trend Analysis, SLA • Customizable Dashboards • On Demand and scheduled PDF Reports • Automated provisioning • Network Discovery: Layer 2 Topology • Notifications: SNMP Traps, E-mail • Integration with third party solutions Windows-based applications and servers • Microsoft SQL Server • Exchange • Active Directory Third-party components • Administration and Billing server • Directory Services • Session Border Controllers (Acme Packet) Copyright ©2013 ServicePilot Technologies. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. This document is for your informational purposes only. ServicePilot assumes no responsibility for the accuracy or completeness of the information.