Monitor and Analyze your Alcatel-Lucent VoIP Environment

Infrastructure

End User Experience

Security & Event

Monitorin...
Monitor and Analyze your Alcatel-Lucent VoIP Environment
Call Monitoring
• Global, by Zone and by IP Network
• Call Qualit...
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ServicePilot VoIP and UC monitoring for Alcatel

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Improve the quality of your Alcatel Lucent VoIP ecosystem with ServicePilot.

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ServicePilot VoIP and UC monitoring for Alcatel

  1. 1. Monitor and Analyze your Alcatel-Lucent VoIP Environment Infrastructure End User Experience Security & Event Monitoring Analysis Management • Availability & Performance for PBXs, Gateways, Trunks & SBCs • Network-Aware VoIP Monitoring • UC Ecosystem Monitoring (Cisco, Lync, Acme Packet and more) • Call Quality per extension, location and status • Call details • Advanced Search Engine • Conference and video calls • • • • • Easy-to-use All-in-one No hidden costs Contact Us Americas: +1 (954) 446-9010 Europe: +33 2 40 60 13 30 www.servicepilot.com Unauthorized calls Unusual calls destinations After hours calls Excessive duration calls VoIP spam
  2. 2. Monitor and Analyze your Alcatel-Lucent VoIP Environment Call Monitoring • Global, by Zone and by IP Network • Call Quality based on per-call QoS metrics (MOS, BFI, Delay, Packets Lost) • Call Activity by Type and Duration • Call Tracking with advanced filtering Alcatel OmniPCX • Call Server Resources (CPU, Memory, Network Interfaces) • Logical and Physical Resources • Phone Reboot Log Alcatel Ecosystem • Alcatel 4760 • Alcatel 84xx Third-party components • Administration and Billing server • Directory Services • Session Border Controllers (Acme Packet) IP Domains • CAC overrun • DSP overrun Trunk Groups • Automatic Discovery • Channel Utilization • Status Media Gateway Couplers • Automatic Discovery • Resource Utilization • Status Infrastructure Couplers • Automatic Discovery • Status Trunk Couplers • Automatic Discovery • Channel Utilization • Status • Associated Trunk Group Passive Communication Servers (PCS) • Automatic Discovery • Status Network & Infrastructure • Routers, Switches, Firewalls, Load Balancers, Wi-Fi Access Points • Servers: Windows (WMI, Event Log), Linux, HP, Solaris, AIX, iSeries • Virtualization: VMware vCenter, VMware ESX/ESXi, Microsoft Hyper-V • Applications: DHCP, DNS, Web, TCP, Microsoft Active Directory, Microsoft Exchange, IBM Lotus Domino, BlackBerry • Database: SQL, MySQL, Oracle SQL, Microsoft SQL Server, PostgreSQL • Upstream Integration: IP SLA, CBQoS Features • Geographical, Technical and Business Maps • Data correlation from multiple sources • Proactive alerts console with fault & performance issues • Root cause analysis with business impact • Historical Charts, Capacity Planning, Ranking Tables, Trend Analysis, SLA • Customizable Dashboards • On Demand and scheduled PDF Reports • Automated provisioning • Network Discovery: Layer 2 Topology • Notifications: SNMP Traps, E-mail • Integration with third party solutions Copyright ©2013 ServicePilot Technologies. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. This document is for your informational purposes only. ServicePilot assumes no responsibility for the accuracy or completeness of the information.

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