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Today's State of Work: The Productivity Drain

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Common, inefficient work processes are costing enterprises nearly 2 days per week per employee. For a company with 5,000 employees, that's 4 million lost hours a year.

Learn how to apply the IT service model across the enterprise and take back those lost hours.

Published in: Technology
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Today's State of Work: The Productivity Drain

  1. 1. Today's State of Work The Productivity Drain
  2. 2. Wasted Time Drains Productivity 8 in 10 companies use unstructured manual tools such as email and spreadsheets for routine work. Managers spend almost as much time on admin work as they do on their jobs. Average Time That Managers Spend Per Week on Admin Work 15HOURS 2DAYS PER WEEK OR 4 millionWORK HOURS PER YEAR Based on a company with 5,000 people All data from 2015 ServiceNow research study of nearly 1000 managers in the US and UK: Today’s State of Work: The Productivity Drain
  3. 3. 50% What’s Behind Wasted Time? Manual, Unstructured Tools • More than half of companies use email for purchase orders. • Fewer than 1 in 10 have automated applications for onboarding and marketing services. • Only 15% have automated systems for IT support. Email is Still Driving Most of the Work Processes 43% 38% 15% 4% 62% 26% 7% 5% 53% 21% 16% 10% 46% 37% 7% 10% IT Support Marketing Services Purchase Order Employee Onboarding 0% 100% Email Call or Personal Visit Get Help From Process Expert Automated Online App
  4. 4. What’s Behind Wasted Time? Complex Work Processes • Managers coordinate across 4 departments to open a purchase order (on average). • One-third of companies report 5-10 or more interactions for onboarding a new employee. Work Process are More Complex When Multiple Departments are Involved IT Support Marketing Services Purchase Order Employee Onboarding Number of Departments Involved in Process: 2 3 4 5 to 10 56% 18% 10% 16% 44% 23% 16% 17% 22% 27%22% 29% 23% 20% 20% 37%
  5. 5. Business Impact Less Time for High-Value Work When managers spend two days per week on administrative tasks, companies pay a high price both literally (paying management wages for administrative tasks) and figuratively (paying a heavy opportunity cost in terms of lost strategic work). 49%of managers say that administrative tasks leave less time for strategic initiatives
  6. 6. Business Impact Delays in High-Value Work Employees do not feel they get the responsiveness needed to move the business forward. 4 in 5managers said that IT support delays cause problems 9 in 10managers say their productivity depends on how well other departments deliver services
  7. 7. Business Impact Reduced Productivity Spreadsheets and email may be positioned as personal productivity tools, but when used to drive work processes, a substantial number of managers actually believe they make things worse. 44%of managers say emails and spreadsheets reduce their productivity
  8. 8. Business Impact Higher Margin for Error A top concern for managers when creating progress or status reports was making errors when updating spreadsheets. Pulling data from multiple sources, making manual updates, and cutting and pasting into documents are all time-consuming and increase potential for mistakes. 85%of managers had concerns about making errors when updating spreadsheets
  9. 9. The Solution Replace Manual Tools with Automated, End-to-End Work Processes Managers strongly support the change to a more consumerized workplace. Companies have an enormous opportunity to shift to automated processes. When the IT service management model is applied across the enterprise, employees get a more consumer-like service experience, improving overall productivity. 76%of managers want to order work services online, like they do on consumer websites 3 in 4managers want simple, self- service support processes that make administration easy
  10. 10. The Benefits of Enterprise Service Management • Free up millions of hours of management time • Reallocate those resources to focus on innovation, growth, and profitability • Gain competitive advantage
  11. 11. Stop the Drain DOWNLOAD THE FULL REPORT Manage Everything As A Service

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