The platform has a set of rich platform services that are common across all the applications.
ServiceNow Cloud infrastructure has a fundamentally different architecture. The other cloud providers operate in a multi-tenant architecture. What that means is that many customers share the same data base and application instance. This impacts the cloud provider's ability to trouble shoot or perform maintenance on the instance without severely impacting a wide range of customers. ServiceNow is a single-instance architecture. Meaning that each customer has their own data base and application set. We compliment this with 16 data centers across the globe that create 8 paired data centers. The paired data centers enable us to failover customers when issues arise or we are performing planned maintenance. This means that while we are working on your instance, you are able to still use it without seeing any change in performance.
In addition to the failover benefits, our 16 data centers are regional located across the globe to satisfy data sovereignty requirements. Having the compute source closer to the user also provides a faster connection speed to ensure your instance operates at light-speed.
Note: Company Introduction slide – option 1. Please use one slide per company.