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How a MID Server Can Help Connect Your Data, Apps, and Resources

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In this episode of TechNow, ServiceNow experts walk through what a MID server can help you with.

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How a MID Server Can Help Connect Your Data, Apps, and Resources

  1. 1. Episode 60 How a MID Server can help connect your data, apps and resources TechNow Chuck Tomasi Sr. TPMM ServiceNow Kreg Steppe Sr. Curriculum Developer ServiceNow Stacey Bailey Principal Curriculum Developer ServiceNow The web series for ServiceNow admins and developers on a variety of Now Platform topics
  2. 2. 2 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. Chuck Tomasi • Sr. TPMM, Now Platform • 35+ years IT experience – SW developer, PM, IT manager • ServiceNow customer 2008-2010 • ServiceNow since 2010 – PS implementations, enablement, and pre-sales • First Innovation of the Year Award @K10 • Co-host of TechNow since 2013 • Live Coding Happy Hour guest • Community leader • Hobbies: – Podcasting, golf, skiing, martial arts, cosplay © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.© 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
  3. 3. 3 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. Kreg Steppe • Sr. Curriculum Developer – Support training cloud infrastructure • Specializing in cloud automation • ServiceNow 2014-present – Prior experience in PS Orchestration • Co-host of TechNow 2016-present • Hobbies: – Podcasting, photography, Linux © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.© 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
  4. 4. 4 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. Stacey Bailey • Program Manager, App Development, Training and Certification • 23+ years IT experience – Project Manager, Service Improvement Manager, Architect, Developer, Practice Manager, Knowledge Manager, Curriculum Developer • 9 years ServiceNow Experience – Customer 2009-2011, partner 2011-2014, employee since 2014 • Hobbies: – Gadgets, art, learning unique skills, audio-books © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.© 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
  5. 5. 5 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. Agenda • Quick Tip: Using the syntax editor macros • Main Topic: How a MID server can help connect your data, apps and resources • Q & A Note: Ask a question in the Q&A – if we cannot answer it live, we’ll post answers on the community https://community.servicenow.com © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
  6. 6. 6 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. knowledge.servicenow.com
  7. 7. 7 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. servicenow.com/success
  8. 8. 8 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. developer.servicenow.com • Free personal developer instance • Free learning plans • Script API documentation • Developer meetup information • Developer events • Developer blog • Share content • Videos
  9. 9. 9 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. Community quick tip Using the Syntax Editor Macros A quick tip or best practice inspired from conversations on the ServiceNow Community https://community.servicenow.com © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
  10. 10. 10 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. How a MID Server can help connect your data, apps and resources © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
  11. 11. Yes No Have you or do you use a MID Server? Poll question
  12. 12. 12 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. What is a MID Server? The Management, Instrumentation, and Discovery (MID) Server is a Java application that runs as a Windows service or UNIX daemon on a server in your local network. 1 The MID Server facilitates communication and the movement of data between a ServiceNow instance and external applications, data sources, and services. 2
  13. 13. 13 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. Why use a MID Server at all? • ServiceNow is outside your network • Some ServiceNow applications require a MID server (see below) ServiceNow applications Other applications • Discovery • Orchestration • Service Mapping • Event Management • Operational Intelligence • Cloud Management • Flow Designer • Rest Message API • Import Sets • Altiris • Microsoft SMS/SCCM • LANDesk Maintenance Suite • HP OpenView Operations • Microsoft System Center Operations Manager (SCOM) • Borland Starteam Integration • Microsoft MIIS • Service Assurance
  14. 14. 14 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. How it works Cost: No charge for the MID server. Some services (Discovery, Service Mapping, etc.) may have additional costs. 1. The MID server is installed on a system in your network • System requirements: https://bit.ly/midreq 2. The MID connects with your ServiceNow instance via SSL 3. The MID server constantly monitors for activity
  15. 15. 15 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. How it works: Discovery Illustration
  16. 16. 16 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. MID Server Dashboard
  17. 17. 17 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. Installation • Install Java • Windows Installer • Configure by hand – Wrapper
  18. 18. Demo © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
  19. 19. 19 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. Considerations when upgrading your MID Server • Permissions on Linux • The age of the installed MID Server • Your network topology has changed
  20. 20. 20 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. Best practices • Location, location, location • Memory and space requirements • Threads and memory • Local network user permissions (credentials)
  21. 21. 21 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. ServiceNow • docs.servicenow.com • community.servicenow.com • developer.servicenow.com • bit.ly/servicenow-technow • servicenow.com/success Available in the Resource widget (at the bottom of your screen) Reference information © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
  22. 22. 22 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. ServiceNow • docs.servicenow.com • community.servicenow.com • developer.servicenow.com • bit.ly/servicenow-technow • servicenow.com/success Available in the Resource widget (at the bottom of your screen) Reference information Get a free personal instance © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
  23. 23. 23 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. ServiceNow • docs.servicenow.com • community.servicenow.com • developer.servicenow.com • bit.ly/servicenow-technow • servicenow.com/success Available in the Resource widget (at the bottom of your screen) Reference information Over 60 topics since 2013 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
  24. 24. 24 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. ServiceNow • docs.servicenow.com • community.servicenow.com • developer.servicenow.com • bit.ly/servicenow-technow • servicenow.com/success Available in the Resource widget (at the bottom of your screen) Reference information Remember: Questions and answers will be posted to the community © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
  25. 25. 25 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. Q & A Thank you for joining us. Follow us on the community technow@servicenow.com youtube.com/user/ServiceNowCommunity @ServiceNow or @NOWCommunity Chuck Tomasi Sr. TPMM ServiceNow Kreg Steppe Sr. Curriculum Developer ServiceNow Stacey Bailey Principal Curriculum Developer ServiceNow
  26. 26. 26 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential. On-demand webinars ON-DEMANDCheck out our on-demand webinars at www.servicenow.com

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