ServiceNow provides applications for the complete set of IT functions, allowing you to realize End-to-End IT Transformation. We can help you…
Modernize IT Service Management with a single cloud-based platform. Your new service desk is up and running fast with built‑in ITIL best practices and guided setup. An easy‑to‑use service portal makes it painless for end users to submit and track requests without making a call. Prioritize and assign work with drag‑and‑drop Visual Task Boards. Gain control with complete IT service visibility, no infrastructure required.
Eliminate Service Outages by proactively identifying service issues, pinpointing disruptions, and automating remediation. Know the status of critical business services through a single dashboard. IT will be the first to know before problems arise. Quickly identify the business services experiencing problems. Review the infrastructure and operational data to determine root cause and the best approach to resolution. Reduce time to resolution by seamlessly connecting information, people, and processes. Automatically remediate problems and initiate the incident process, understand the impact of change, gain approvals as needed, and continually communicate with all stakeholders through resolution on a single platform.
Manage cloud sprawl by providing users with a self‑service catalog, automate provisioning across multiple cloud providers, consistently enforce corporate policies, and control costs.
Transform your business with actionable insights to increase efficiency and reduce costs. ServiceNow Performance Analytics enables you to work smarter by easily pinpointing areas of improvement and quickly remediating issues at the source—before they turn into problems.
Gain Complete Portfolio and Financial Visibility, Align Better with the Business, and Accelerate Service Delivery. Take advantage of a command center that puts IT in the driver’s seat to manage change and speed innovation. With ServiceNow IT Business Management (ITBM), you can now get the visibility you need into financial, project, and application portfolios—all on a single platform.
From a single dashboard, IT can visualize the health of all of their business services. IT can be alerted to high priority problems before they take down a service. The dashboard shows the user which services are affected by alerts coming in from the monitoring eco-system and helps to prioritize by the size, placement and color of the individual tiles.
And since rapid remediation is key to preventing widespread outages, the user has access to remedation options right from the service map. These actions can trigger automated workflows that will remediate the problem. The automation workflows can follow ITIL best practices and obtain approvals if needed and they can also automatically communicate with all of the important stake holders for the service.
The starting point is an integrated self-service catalog that provides the users with the options they need to get the job done. This is the same service catalog that powers other areas of ServiceNow which means you have the same advanced features and common user interface. Catalogs can be customized and business rules can be applied based upon the user and their role. The self-service catalog isn’t just a provisioning tool, it’s the initiation of the cloud service lifecycle.
Before the birth of the cloud service, there are the guardrails that can be applied to the request. This includes not only user permissions but the platform can check against budgets and trigger approval processes if necessary, all managed through the familiar ServiceNow platform. And since ServiceNow is agnostic to the public clouds or to your own private cloud, the policies can be enforced consistently. This ensures that once deployed, the cloud service configurations meet the corporate standards, the data is properly secured, and business continuity is maintained if needed.
With ServiceNow, companies get a consolidated view of their hybrid cloud spend and utilization. Companies can eliminate the typical frustrations associated with the monthly download and manual consolidation of thousands of line items across dozens of separate bills and providers. By automating the process of aggregating the information and visualizing in a common dashboard, IT can fully understand their costs and attribute portions to departments, projects and even business services. All this can be done in minutes, not days or weeks.
Customer Success with Eliminating Service Outages and Managing Cloud Sprawl