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Achieve Cloud Success with AWS

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ServiceNow Cloud Management and AWS is a complete solution for managing cloud sprawl. Learn how to gain complete visibility and control of your cloud resources.

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Achieve Cloud Success with AWS

  1. 1. © 2017 ServiceNow All Rights Reserved 1© 2017 ServiceNow All Rights Reserved Achieve Cloud Success with AWS Manisha Arora Deaddin Edris Gain Cloud Service Oversight, Minimize Risks, and Reduce Costs – Simplified Through Self-Service Alliance Architect Senior Product Marketing Manager ServiceNow ServiceNow Douglas Lee Head, Solution Architecture Strategic ISV Partners, AWS
  2. 2. © 2017 ServiceNow All Rights Reserved 2© 2017 ServiceNow All Rights Reserved ServiceNow Is A Fast-Growing, Global Company ~4,800 Employees Major Sites San Diego, Silicon Valley, Seattle Amsterdam, London, Sydney, Israel, India $28M $64M $128M $683M $1B ’16 $1.391B ‘09 $244M $425M Strong Revenue & Growth ‘10 ‘11 ‘12 ‘13 ‘14 ‘15
  3. 3. © 2017 ServiceNow All Rights Reserved 3© 2017 ServiceNow All Rights Reserved Global Enterprises in Every Industry Rely on ServiceNow Construction Federal Financial Services Healthcare Higher Education Insurance IT Services Manufacturing Media MSPs Oil and Gas Retail Services Technology
  4. 4. © 2017 ServiceNow All Rights Reserved 4 Providing Cloud Services Across the Enterprise
  5. 5. IT SLAs Force Cloud Users to Look for Alternatives Cloud Service Needs Grow Manual IT processes can take weeks to months DIY on Public Clouds
  6. 6. © 2017 ServiceNow All Rights Reserved 6 Creating Shadow IT Outside of Business Controls Compliance & Audit Issues Introduction of Security Risks Inability to Control Costs
  7. 7. © 2017 ServiceNow All Rights Reserved 7 The AWS Cloud Eliminate costly technical debt and reallocate resources so you can deliver high-value, revenue-generating projects faster. Innovate faster and solidify your competitive advantage by merging startup agility with enterprise experience and resources. Reduce risk by focusing resources dedicated to security, compliance and availability to the most important areas of your business. "AWS is our trusted partner that is going to run our company for the next 140 years.” Jim Fowler – CIO, General Electric
  8. 8. © 2017 ServiceNow All Rights Reserved 8 What Sets AWS Apart? Building and managing cloud since 2006 90+ services to support any cloud workload; rapid customer driven releases 16 regions, 42 availability zones, 68 edge locations Thousands of partners; 3,500+ Marketplace products Experience: 1M+ customers Service Breadth & Depth; pace of innovation Global Footprint Ecosystem Fine-grained controlSecurity Fully integrated in AWSArtificial Intelligence Gartner Magic quadrant recognizing AWSEnterprise leader
  9. 9. © 2017 ServiceNow All Rights Reserved 9 Experience with Operational Reliability More than a decade building the most reliable, secure, scalable, and cost-effective infrastructure. Availability Zones exist on isolated fault lines, flood plains, networks, and electrical grids to substantially reduce the chance of simultaneous failure. Continuous pricing reductions with more than 59 pricing reductions to date. More than 1 million active customers use AWS
  10. 10. © 2017 ServiceNow All Rights Reserved 10 Experience with Hybrid AWS provides broadest set of hybrid capabilities of any cloud provider (networking, data, access, management and application) without making any new on-premises hardware purchases. Partnership with VMware to allow customers to seamlessly run existing VMware workloads on AWS with the skills and toolsets they already have. Customers continue to use key enterprise solutions from Microsoft, Oracle, SAP…but also offered as fully managed services. Customers continue to use their on premise investments while getting the full benefits of the cloud: flexibility, cost effective, reliability, scalability and security “We’re running a hybrid architecture, and we still host some of our applications in our own data center, but we are moving more and more applications to the cloud…We’re finding that we have the flexibility to support both environments because of the tooling, APIs, and management features AWS has on top of its cloud. And, with the flexibility we get using AWS, we can adapt over time to our company’s changing needs.” CSRA (US Gov.)
  11. 11. © 2017 ServiceNow All Rights Reserved 11 Deploy Faster Wherever You Like 16 Regions – 42 Availability Zones – 68 Edge Locations Region & Number of Availability Zones AWS GovCloud (2) EU Ireland (3) US West Frankfurt (2) Oregon (3) London (2) Northern California (3) Asia Pacific US East Singapore (2) N. Virginia (5), Ohio (3) Sydney (2), Tokyo (3), Seoul (2), Mumbai (2) Canada Central (2) China Beijing (2) South America São Paulo (3) Announced Regions Paris, Ningxia
  12. 12. © 2017 ServiceNow All Rights Reserved 12 48 82 280 722 2009 2011 2013 2015 2016 AWS’ History of Innovation * As of 1 July 2016 AWS has been continually expanding its services to support virtually any cloud workload, and it now has more than 90 services that range from compute, storage, networking, database, analytics, application services, deployment, management, developer, mobile, Internet of Things (IoT), Artificial Intelligence (AI), security, hybrid and enterprise applications. We launched 1,017 new services and features in 2016. As of February 1st 2017, we launched 62 new features and services. 1017 Customer driven services and features
  13. 13. © 2017 ServiceNow All Rights Reserved 13 An Expansive Ecosystem Products fully integrated with AWS platform and easy to fully test Thousands of the world’s largest technology and consulting companies 55 Global Premier Consulting partners 17 Enterprise-focused competencies 3,500+ products Customers run over 300M hours of software per month
  14. 14. © 2017 ServiceNow All Rights Reserved 14© 2017 ServiceNow All Rights Reserved Manage Cloud Sprawl
  15. 15. © 2017 ServiceNow All Rights Reserved 15 ServiceNow Can Help You… Gain cloud service oversight, minimize risks, and reduce costs – simplified through self-service
  16. 16. © 2017 ServiceNow All Rights Reserved 16 Start with Simplified Self-Service Catalogs Give users access to the cloud resources to get the job done. Eliminate proliferation of non- sanctioned cloud services – put an end to shadow IT.
  17. 17. © 2017 ServiceNow All Rights Reserved 17 Establish Good Governance & Minimize Risk Proactively enforce consistent business policies across cloud resources regardless of the provider. Ensure configurations meet corporate standards, data is properly secured, and business continuity is maintained.
  18. 18. © 2017 ServiceNow All Rights Reserved 18 Reduce Costs & Optimize Spend Gain a consolidated view of cloud expense across the enterprise. Visualize current spend and historical trends. Attribute costs to departments, projects, or applications, and improve overall utilization.
  19. 19. © 2017 ServiceNow All Rights Reserved 19 LET USERS EASILY REQUEST CLOUD SERVICES 1 GAIN A UNIFIED VIEW OF COST AND UTILIZATION DETERMINE GUIDELINES TO PROVISION MANAGE CLOUD SERVICE LIFECYCLE 2 34 TAKE CONTROL OF YOUR CLOUD RESOURCES 5 How to Manage Cloud Sprawl
  20. 20. © 2017 ServiceNow All Rights Reserved 20© 2017 ServiceNow All Rights Reserved ServiceNow and AWS Better Together
  21. 21. © 2017 ServiceNow All Rights Reserved 21 Automated Discovery: Business Service Map
  22. 22. © 2017 ServiceNow All Rights Reserved 22 Connect to Multiple Monitoring Tools Collect, filter, and normalize events from multiple monitoring tools to rapidly understand impact to service REST SNMP OOB
  23. 23. © 2017 ServiceNow All Rights Reserved 23 Cloud Provider Framework (CPF) ServiceNow AWS Integration Orchestration Billing & Usage Data (S3 bucket) Retrieve Billing & Usage Data Catalog Prov. Rules, Create Cls BSM EC2 Provisioning Discovery (Pull) CMDB Normalized Billing & Usage Data Cost & Usage Reports Reporting Discovery Service Mapping Tags, Service Relationships Change Management Operations API Provision/ Change Resource TaggingTemplates Events Discovery (Push) CloudWatch AWS Config CloudFormation Stacks Federated Access
  24. 24. © 2017 ServiceNow All Rights Reserved 24 PTC “We’ve been impressed with how easily ServiceNow integrated into our AWS environment. We now have complete visibility and control of the cloud-based services we offer our customers – allowing us to enhance service quality while managing profitability.” – Tameem Hourani, Senior Director Cloud Services NOC
  25. 25. © 2017 ServiceNow All Rights Reserved 25 Recap ServiceNow Cloud Management + AWS = complete solution for managing cloud sprawl The ServiceNow difference • Cloud-first • Service-centric • Single platform ServiceNow customers using AWS have: • Gained complete visibility and control of their cloud resources • Provided easy self-service access to cloud resources
  26. 26. © 2017 ServiceNow All Rights Reserved 2626© 2016 ServiceNow All Rights ReservedConfidential 26© 2016 ServiceNow All Rights ReservedConfidential Want to learn more? Get the full recording of this webinar. Engage in the conversation and visit the ServiceNow community: http://community.servicenow.com Manisha Arora Deaddin Edris Douglas Lee Applications Architect Senior Product Marketing Manager Head, Solution Architecture Strategic ISV Partners ServiceNow ServiceNow AWS

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