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3 Steps to Deliver Exceptional Employee Experience

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HR fields requests ranging from simple time‑off questions to on‑boarding and off‑boarding employees or handling complaints. Unfortunately, many HR case management tools lack true workflow or are too complex to easily use, so these requests are instead often managed manually using email and phone calls.

Listen to the on-demand webinar and learn how your team can deliver an exceptional employee experience: http://bit.ly/2aullik

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3 Steps to Deliver Exceptional Employee Experience

  1. 1. © 2016 ServiceNow All Rights Reserved Three Steps to Deliver an Exceptional Employee Experience
  2. 2. © 2016 ServiceNow All Rights Reserved 2 HR Wants to Drive Employee Satisfaction and Strategic Value Scale the delivery of HR services depending on the needs of the organization Focus more on strategic activities such as staffing plans and employee culture Drive high levels of employee satisfaction with HR
  3. 3. © 2016 ServiceNow All Rights Reserved 3 Employees Desire a Consumer Grade Approach to Service
  4. 4. © 2016 ServiceNow All Rights Reserved 4 HR Service Delivery Doesn’t Match Expectations Employee Human Resources Emails Phone Calls Spreadsheets
  5. 5. © 2016 ServiceNow All Rights Reserved 5 Are You Paying for the Pain? Employee Human Resources Emails Phone Calls Spreadsheets 80% Repetitive Tasks $15.00 per Call $110 per Form Processing Error
  6. 6. © 2016 ServiceNow All Rights Reserved 6 What Is the Impact on Employees? How do managers describe consumer services vs. workplace services? Consumer / workplace service delivery gap leads to: Employee productivity drain Negative employment brand Attrition
  7. 7. © 2016 ServiceNow All Rights Reserved 7 Things Must Change • “Revolutionize HR to adopt new ways of delivering HR services” • “Reimagine HR and the employee experience in a digital world” • “Digital HR is a top priority for 74% of execs” Source: Deloitte Global Human Capital Trends 2016 (7,000 survey respondents across 130 countries) © 2016 ServiceNow All Rights ReservedConfidential
  8. 8. © 2016 ServiceNow All Rights Reserved 8 Three Steps to Drive HR Service Delivery Transformation 3. Structured Service 2. Self Reliance 1. Managed Interactions Case and Knowledge Management Employee Portals Onboarding and Lifecycle Events
  9. 9. © 2016 ServiceNow All Rights Reserved 9 Step One: Managed Interactions
  10. 10. © 2016 ServiceNow All Rights Reserved 10 Step Two: Self Reliance
  11. 11. © 2016 ServiceNow All Rights Reserved 11 Step Three: Structured Service
  12. 12. © 2016 ServiceNow All Rights Reserved 12 Employee Manager Result - Best Practice Engagement Model Facilities ITPayroll Workforce Administration Total Rewards Talent HR Operations Employee Relations Procurement Global Mobility Request StatusService Request System of EngagementAutomated Workflows within HR and across departments Consumerized user experience on any device Systems of Record
  13. 13. © 2016 ServiceNow All Rights Reserved 13 Learn More Click here to learn more about transforming HR at your organizaton

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