The SkilledFacilitator Approach Chapter One Presented by: Kevin Elliott
(pg. 5)“This book is about helping work groups improve their effectiveness by using facilitative skills.” Some basic questions: •What is a work group? •What is a Group Facilitator? What is the point?
Group facilitation includes: I. A Work Group II. A Facilitator III. A Process IV. A Result
A Work Group is: a collection of people striving to achieve a common goal.
(pg. A Facilitator is: 5)“a person whose selection is acceptable to all themembers of thegroup, -- who is substantively neutral, -- and who has no substantive decision-making authority” who: “diagnoses and intervenes to help a group improve how it identifies and solves problems and makes decisions, to increase the group’s effectiveness”
A Process is: •How a group works together The Result . . .
The Group Effectiveness Model (pg. 7) •Identifies criteria for effective groups •Identifies elements that contribute to effectiveness •Describes what these elements look like in practice
(pg. 9)Explicit Core Values •Valid Information •Free and Informed Choice •Internal Commitment•Compassion
(pg. 9-10)Ground Rules: “. . . make specific the abstract core values of facilitation and group effectiveness.”•Diagnostic tool – to identify dysfunctional groupbehavior•Teaching tool – for developing effective groupnorms•Guide -- for facilitatorbehavior
(pg. 10)Diagnosis-Intervention CycleA six step processthat is: “. . . a structured and simple way to think about what is happening in the group and then intervene in a way that is consistent with the core values.”
(pg. 10-Low-Level Inferences 11)“By learning to think and intervene using low-levelinferences, we can increase the accuracy of ourdiagnosis, improve our ability to share our thinkingwith others, and reduce the chance of creatingdefensive reactions when we do so.” •Make the smallest inferential leaps possible •Don’t over react!
(pg. 11-12)Exploring and Changing How We Think “The Skilled Facilitator approach helps you understand the conditions under which you act ineffectively, and understand how your own thinking leads you to act ineffectively in ways that you are normally unaware of.” •You don’t know everything •You aren’t always right •Your motives aren’t always pureThe process is as much for the facilitator as it is for the facilitatees.
(pg. 12)A Process for Agreeing How to Work Together --Must build a relationship with the group --A psychological contract -- Informed and free choice Group must define: •Objectives of facilitation •Facilitator’s role •Ground rules Again, CLARITY
(pg. 13- 14)A Systems Approach •A group is a social system •Watch for unintended consequences •Treat the group as the client •Effective facilitator behavior and effective group behavior are the same thing •Your system must be internally consistent Core values and principles!
(pg. 14-15)The Experience of FacilitationYou are human, you have feelings, and theyaffect your facilitation, negatively andpositively. Group facilitation is a human process, not a mathematical formula
(pg. 15-16)Making it Your Own •Use the principles, but find your own voice.