ITIL service catalog management

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Having a menu of available services is critical for raising a new service request. This available list of services can be for a new laptop, new software, file permissions, or even adding a new employee to a department. A help desk without a Service Catalog will not give users the information about the list of services and the time taken for the service delivery.

Benefits :
-> Help the users by giving them a transparent view of the services available.
-> Gives a completely new face for the IT department and improve customer experience
-> Helps technicians to reduce the time spent on responding to user inquiries about the service delivery.
-> Organize the available services based on the user groups and their requirements
-> Understand the trend of services requested and manage your purchases

One view to see services:
With ServiceDesk Plus, users will get a clear idea of the services available to them in a single view. Listing of these services can sometimes be difficult when the number of services offered is more. To simplify this, ServiceDesk Plus helps you organize this as Service Categories within which you can mention different services. Depending on the service to be ordered, the user can select the service category listed in their catalog and select the item from the available list.

Define who needs what:
Services sometimes cater the needs of all users or some specific user groups. ServiceDesk Plus allows you to group the users based on the job title, department or even sites and allocate what they need. Enabling this gives the user a refined view of the catalog with only services that best suit their needs.

Approvals:
Configure approvals to define the right process and to make sure that the request fits into the budget.

Auto-assign technicians:
Assign the technicians automatically through round robin and load balancing methods soon after the service request is approved.

Task management:
Define different tasks for each service and configure their dependencies to get completed in a sequential manner.

Service Level Agreements:
Define Service Level Agreements for each service to ensure that the service is delivered as agreed upon time.

Learn more - https://www.manageengine.com/products/service-desk/itil-service-catalog.html

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