Outline service cluster

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Outline service cluster

  1. 1. National Service Cluster Concept Discussion - Jan 2011
  2. 2. BackgroundThe Irish economy is heavily reliant on the servicessector, as are most developed economiesWith increased pressure on manufacturing fromlower cost economies there is a growing interest inthe value & differentiation that services can add toa businessOther countries have recognised this & developedcompetency centres & hubs to promote servicesinnovation & education e.g AMSI, Nekoé, ExserThere is stated intent to develop a competencycentre in Ireland Forfás 2007
  3. 3. Services Innovation Cluster Growing Developing specialised innovative skills in services service Developing Sustainable service development innovation through ecosystem services Based on International best practice
  4. 4. Services Innovation Cluster Working with organisations to identify Benchmarking best practice opportunities for designing and developing new service offerings Developing and delivering programmes on all aspects of Service Providers adding new services or services innovation innovating existing services Product Manufacturers Providing tools &adding services to Growing methodologiesexisting products Developing specialised Providing expertise Innovation in innovative & guidance on services skills in building in-house services &Innovation through service expertise services Creating a home for Developing Sustainable Promoting aservice innovation service development service based and customer centricLinking all players innovation through approach to in the service business ecosystem ecosystem services Developing a support network for Promoting “use” over “ownership” for organisations trying to innovate in a sustainable future services Identifying sustainable future Providing a national and international business focal point for service design & opportunities innovation
  5. 5. Services Innovation Cluster Working with organisations to identify Benchmarking best practice opportunities for designing and developing new service offerings Developing and delivering programmes on all aspects of Service Providers adding new services or services innovation innovating existing services ProductBusiness Manufacturers Providing tools & Academia adding services to Growing methodologies existing products Developing specialised Providing expertise Innovation in innovative & guidance on services skills in building in-house services & Innovation through service expertise services Creating a home for Developing Sustainable Promoting a service innovation service development service based and customer centric Linking all players innovation through approach to in the service business ecosystem ecosystem servicesAgencies Community Developing a support network for Promoting “use” over “ownership” for organisations trying to innovate in a sustainable future services Identifying sustainable future Providing a national and international business focal point for service design & opportunities innovation
  6. 6. Common Themes1. Customer Experience - Deepen knowledge about creating, measuring and improving aunique customer experience (service design).2. Servitizing - Identification of all relevant aspects in the transition of a product to a(more) service oriented organization.3. Service Innovation Management - Optimal design of the management of innovation inservices. 4. Social innovations - Solving these issues is essential innovation, and increasing socialproblems can only be solved by means of a value network approach in a consortium ofpublic and private parties. 5. Innovation - Attention to innovation, grants, (private) funding, legislation, knowledgetransfer, technical infrastructure, clustering, culture and business climate. 6. Education - What educational programs are in service innovation? What is missing?Direction, design and co-design of various educational programs.
  7. 7. Benefits Establishing best practice for Irish service companiesacross all industry segments Identifying new service opportunities for Irishcompanies to grow employment and exports Promoting Ireland as a world class service economy &encouraging global corporations to locate here &collaborate on service innovation Offering training and development programs forcompanies to develop their skills and expand theirreach internationally Focal point for service innovation
  8. 8. Next Steps “Pre-Discover Phase” Identify the key users and stakeholders fromthe 4 axis (Business; Agencies; Academia; Community) Investigate the policy and strategy landscapeto understand current plans Seek industry input and interest level (Ideagen ; FUSE) Begin to identify project team

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