This presentation gives a general overview of Baccou Bonneville's offering.

1. Service offering presentation
Serge Baccou et Arnaud Bonneville
Managing Directors
September 2012
Consulting Services for IT Departments

2. Who are we?
% Independent consulting firm specializing
in assisting the IT departments of large
businesses and administrations
% Founded in 1995 by Serge Baccou et
Arnaud Bonneville
% Our Paris-based company operates
worldwide
Serge Baccou and Arnaud Bonneville
www.baccoubonneville.com

3. Our expertise
% IT Continuity
% Cloud Consulting
% Interim Management
% IT Service Management

4. Our references
www.baccoubonneville.com

5. Baccou Bonneville offers its expertise in Information
Continuity. Our services help you structure and improve
your IT Continuity approach, in compliance with the latest
international standards. Our approach includes analyzing
the impacts that could be caused by continuity disruptions
(Business Impact Analysis), writing the Disaster Recovery
Plans (DRPs) and defining the related exercises.

6. Our services
% Creation / management / improvement of IT continuity programs
% Classification of Applications and Business Impact Analysis (BIA)
% Statement of Continuity Requirements
% Drafting the Disaster Recovery Plans
% Exercises setup
% Disaster Recovery for User Workstations
% Technical Continuity Expertise
% Audit on Backup/Restore Plans
% Detection of SPOFs
% Guidance in TARGET2 self certification
% Information Continuity Training

7. Customer case study:
% The challenge: % Our service:
End 2008, a report from BNP Paribas Implementation of a complete IT continuity
General Inspection recommends to program.
intensify efforts on information systems
continuity. General Management % Results:
decides to assign an EXCOM member % Definition of a continuity policy at Group
to handle the subject. In March 2009, level
BNP Paribas group selects Baccou % Creation of IT continuity plans to secure most
Bonneville Consultants to create a critical applications
group-wide information continuity % IT continuity exercises setup
program. Group has 200,000 % Technical solutions normalisation (storage,
employees and 20,000 IT staff virtualisation, mainframe, network)
worldwide. % Creation of a dashboard for General
Management and Group CIO
% Setup of a large international team to handle
“We need to work preventively and curatively. ICP covers the information continuity (120 people)
entire IT lifecycle : architecture, development, tests and % 1 000 people trained on IT continuity
production, as well as all IT assets such as applications, data,
between April 2009 and end 2011
software, hardware and networks…”
Brigitte Poggi, BNP Paribas

8. Customer case study:
% The challenge: % Our service:
In January 2009, emerging countries IT Baccou Bonneville delivers a first audit at
suffer from a major malfunction: nightly Danone IT Operations in Mexico, then a second
route calculations batches are very often audit of application development performed by
incomplete, preventing delivery trucks to subcontractors in Argentina.
deliver their goods country-wide. This
generates significant sales losses.
% Results:
% At Mexico City, Baccou Bonneville identifies
in a few weeks the root cause of Danone IT
pains.
% The change management process at
Danone Mexico is completely audited so
that each change is properly traced and
well managed.
% Constant volume increase has required
other actions inspired from CMMi (capacity
planning setup, architecture improvements)

9. Baccou Bonneville consultants assists your company in
its Cloud transition projects related to infrastructure,
application and workplaces.

10. Our services
% Cloud solution implementation
% From the concept to the implementation of a Cloud solution
% End to end support during cloud solution implementation
% IaaS, PaaS, SaaS orDaaS projects
% Cloud service design
% Especially dedicated to IT outsourcing companies
% Embraces all the activities for the definition of a new service
% Value proposition
% Business model definition
% Costing and service pricing
% Competitor analysis
% Service catalogue definition
% Marketing and sales support creation
% Follow-up of the implementation of the service

11. Customer case study: Steria
% The challenge: % Our service:
% Handover design activity of % Requirements definition
a new desktop cloud % Use cases creation
virtualisation service % Partnerships definition
(Desktop as a Service)
% Service marketing and
% Setup service commercial commercial launch setup
launch within 4 months
% Prototype conception
% Internal communication and
support to external
communication
% Implementation follow-up

12. Our interim managers are there to meet a need for
management in an IT organization, usually to launch a
transition or lead an organization through change. Interim
Management may be required in a crisis or when carrying
out highly strategic projects, increasing the profitability of
production tools or dealing with sustained growth.

13. Customer case study:
% The challenge: % Our service:
As part of a large reorganisation, Restructuring and merge of 2 IT
Veolia Propreté wants to reinforce Operations departments: Architecture
reliability of its IT Operations. and Integration.
This results in shifting from 1 % Results:
internally-managed data centre to 2 Between April 2007 and March 2009,
outsourced data centres. The project is Veolia Propreté 60 most critical
assigned to Baccou Bonneville applications are transferred within the
Consultants. two outsourced data centres.
« « [Baccou Bonneville was] a key
asset in the quality
improvement of our IT
operations, allowing us to
implement key solutions
covering the ever-increasing
requirements of Veolia Propreté
customers»
François Hureau, CIO, Veolia Propreté

14. Customer case study: Alcatel-Lucent
% The challenge: % Our service:
% In the frame of a the global IT % Participation to negotiations
outsourcing deal signed with % Program management of 11
HP, need to coordinate activities projects
related to processes, tools, % Organisational change
reporting and organisational management within Alcatel-Lucent
change management within teams
retained IT staff and end users
% Project quality control, reporting to
IT governance
% Management of a true up mission
in order to reevaluate resource unit
volumes
% Financial simulations, supplier
invoice control and communication
with IT management

15. Baccou Bonneville Consultants offers a wide range of
services to assist organizations in handling efficiently
all the changes required to turn their IT departments
into full-fledged IT service centers.

16. Our services
% ITSM Audit
% ITSM Immersion
% ITSM Scope definition
% ITSM Requirements definition
% ITSM Request for Proposals
% ITSM Process Expertise
% ITSM Program Management

17. Customer case study: OCP
% The challenge: % Our service:
% The service provider retained % Training on configuration
for the ITIL processes management and CMDB
implementation was facing % Project scoping
issues to set up configuration % Process Specification, Design,
management Implementation and
deployment
% CMDB implementation support
% Results:
% Process in production
% More than 20,000 CI and
relations

18. Customer case study: Italcementi
% The challenge: % Our service:
% HP Service Manager was setup % Preparation meetings to
without having defined the identify key issues and adapt
associated processes contents to the audience and
% No role description, which context
resulted in problems to assign % Immersion sessions to give
those roles within IT basic knowledge on key ITIL
department processes to Italcementi IT
% Incident management on HPSM management
wasn’t effective
% IT departement was facing hard % Results:
challenges to deploy new
% 60 managers trained
processes
% Change management
objectives redefinition following
the immersion sessions

19. Contact us
Baccou Bonneville Consultants
75 boulevard Haussmann - 75008 PARIS
Tél +33 (0)1 44 01 51 61
contact@baccoubonneville.com
http://www.baccoubonneville.com
Consulting Services for IT Departments