Src webcast july 2014

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Live Workshop and Demonstration: Creating a Digital Funnel with SBM to improve service & drive efficiency. Join Ben Cody and Ryan Cook’s interactive workshop to learn how Serena Request Center and its mobile interface will enable you to increase customer transparency and satisfaction while making your team more efficient at the same time. They cover a number of key topics, including:
1. How to design forms for optimized User Experience in casual use and submitter scenarios
2. How to leverage the Serena Request Center mobile applications
3. How to organize a service catalog to make requests easy to find and use

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Src webcast july 2014

  1. 1. Enabling Self Service and Mobile with SBM 17July 2014 Ben Cody Vice President Product Management Ryan Cook Manager R&D
  2. 2. Topics • Why are we here? The business need for self-service • An internal success story: Serena on Serena • You can do it too: Live demo of key tips and tricks • Q & A SERENA SOFTWARE INC.2
  3. 3. Demand for IT Services is Increasing SERENA SOFTWARE INC.3 Sales Discount Approval App Expense Reimbursement App Upgrade To SAP 14.0 Improve Intranet Performance Evaluate Dimensions Upgrade ENH03452 VM Environment For R&D Vacation Request System Add Review Module To HR System
  4. 4. Serena Business Manager helps customers rise to meet the challenge SBM
  5. 5. You’re In Good Company 15 The Average Number of Processes Automated By SBM Customers SERENA SOFTWARE INC.5
  6. 6. The struggle to Manage Incoming Requests SERENA SOFTWARE INC.6 What is the status of all my requests? What is IT doing with all those people? What are all my teams working on? What am I supposed to be working on?
  7. 7. The Two Minute Test • Can your users easily access your SBM-based applications? • Are they aware of all the services you have to offer? • How easy it for you to funnel, prioritize and track all requests? • How easy is it for your users to get status updates? • How good are your user self-service capabilities? SERENA SOFTWARE INC.7
  8. 8. We Have A Solution SERENA SOFTWARE INC.8 Serena Request Center Serena Business Manager Increased User Satisfaction
  9. 9. Introducing Serena Request Center SERENA SOFTWARE INC.9 Single Point Of Contact increases adoption Instant Request Status improves user satisfaction Unified Request Funnel speeds routing & resolution One-Stop Shop For Services improves user perception Integrated Knowledge Base facilitates self-service
  10. 10. What’s In The Box SERENA SOFTWARE INC.10 SBM App Publishing Enterprise Service Catalog Rich Request Forms Unified Request Tracking Incident - Knowledge Alerts Integrated Knowledge Base
  11. 11. Live Demo of Serena’s Request Center SERENA SOFTWARE INC.11
  12. 12. Live Demo of Key Tips and Tricks SERENA SOFTWARE INC.12
  13. 13. Mobile App “Demo” SERENA SOFTWARE INC.13
  14. 14. Helpful Links • How to setup the server component for mobile: http://help.serena.com/orchestrated_ops/mobile/src_mobile_readme. htm SERENA SOFTWARE INC.14
  15. 15. SERENA SOFTWARE INC. - CONFIDENTIAL15
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  20. 20. Call to Action! Is Serena Request Center right for you? ………. Work with your account team on a mock-up that could be used to show key internal constituents what’s possible with SBM & SRC… Visit www.serena.com/sbm SERENA SOFTWARE INC.20

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