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IT of DJP Indonesia

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IT of DJP Indonesia

  1. 1. Teknologi Informasi Direktorat Jenderal Pajak Journey of a process and changes
  2. 2. DJP IT Milestone Over years constant innovation & growth -Rightsizing dalam menghadapi Y2K -Pengenalan aplikasi WEB dan pertama kali aplikasi WEB di publikasikan -Pembangunan aplikasi PKPM -Blueprint Architecture Sistem Informasi Teknologi DJP -Penerapan Sistem Otomasi Adm. KARIKPA 2000 -Pembangunan aplikasi SIP yang bersifat : Local, Automation, Redundant Activity 1998 1994 -Pengenalan WAN, Satelite, terbatas 1980 - 1993 pada beberapa Kanwil & KPP: -Aplikasi terbatas pada STKDeO (menggantikan Sistem Transfer Data 520) -NPWP Nasional -Pengenalan komputer -Perekaman SPT tertentu -NPCS (New Payment Control System) -Otomatisasi Sistem Administrasi Pajak -Penggunaan Computerized Audit
  3. 3. DJP IT Milestone Over years constant innovation & growth -Pencapaian Tax Coverage Ratio 2009 -Renc. Pengembangan Processing Engine -Renc. Implementasi Replikasi SIDJP ke-3 -Renc. Pengembangan eRequest -Renc. Pengembangan eTaxPayer Account -Pembangunan ODS -Pembangunan Bisnis Inteligent 2008 -Pengembangan sistem report, DSS, dan OLAP -Sentralisasi SIDJP 2007 -Pembangunan eReg -Implementasi replikasi SIDJP -Pembangunan eSPT -Sipeta -Renc. Modernisasi Seluruh Ind. -Pembangunan eFilling -Implementasi RLTO/LTO/eSPT/ 2006 -Renc. Mobile Access eMP3 dan PORTAL intranet -Establishment 2005 1. Transparansi Data 2004 (one and the only one data) 2003 2. Standarisasi Pelayanan/Pekerjaan 2002 3. Information Driven -Pembangunan BCP, SIDJP -Renc. Pembangunan DPC -Pembangunan eMP3 -Pembangunan Server & Storage -Renc. Pengembangan Retrieval Engine -Pembangunan Intranet DJP consolidation, DRC -Renc. Implementasi Replikasi SIDJP ke-2 -Pembangunan Data Center -Pembangunan Integrated -Renc. Pengembangan eData -Pembangunan RLTO, LTO, dan Database & IT infrastructure -Renc. Implementasi eSPN SAPT -Mobile Access, e-Bank Data -Renc. Penggabungan Server Dit. PBB dgn Data Center DJP -Seluruh DJP terhubungkan -SAFE (Secure Architecture for --e-TR Enterprise)
  4. 4. Direktorat Jenderal Pajak Infrastruktur Jejaring DJP DC DRC Providers Internet RI 1 Kanwil ASP ` BP DPC KPP RI 2 Menkeu Karikpa Cabang KP4
  5. 5. Direktorat Jenderal Pajak Jumlah Kantor yang terkoneksi dengan KPDJP • Kanwil : 31 • LTO : 2 • MTO : 13 • KPP : 185 (30 kantor modern) • Karikpa : 55 • KPPBB : 146 • KP4 : 237 • Bank : 87 (MP3)
  6. 6. Direktorat Jenderal Pajak Tier Architecture DJP PARTNER/ NETWORK WEB PORTAL WEB LOAD APPLICATION DATABASE ROUTER STORAGE END USER PROVIDER ACCELERATOR SERVER SERVER BALANCER SERVER SERVER PROVIDER INTERNET ` Back
  7. 7. Direktorat Jenderal Pajak Logo Layanan Elektronik DJP
  8. 8. DGT Business Process Direktorat Jenderal Pajak Processing Engine 3rd Party Data Auto Case Core Engine Database Management Retrieval Engine Retrieval Engine MPN ASP eRequest eTaxpayerAcc. eData DJPBN DPC Findings DSS Report Caseopen step1 step2 …stepn Caseclose Bank Kantor Pusat, KANWIL, KPP, KP4 Produk Hukum Taxpayer
  9. 9. eRegistration Process Direktorat Jenderal Pajak Processing Engine 3rd Party Data Auto Case Core Engine Management NPWP Database SKTS Retrieval Engine Retrieval Engine DPC Kantor Pusat, KANWIL, KPP, KP4 Findings DSS Report Caseopen step1 step2 …stepn Caseclose KTP, KK, dll SKT NPWP Taxpayer
  10. 10. Direktorat Jenderal Pajak
  11. 11. eMP3/MPN Process Direktorat Jenderal Pajak Processing Engine 3rd Party Data DJPBN Auto Case Core Engine Management Database NTPP eSPN Retrieval Engine NPWP & Retrieval Engine data lainnya Rp XXX SSP Form Khusus Apl. KP-BANK DPC Findings DSS Report Caseopen step1 step2 …stepn Caseclose Bank Cabang Kantor Pusat, KANWIL, KPP, KP4 Taxpayer
  12. 12. DJPBN Jenderal Pajak Direktorat KPKN SURAT SETORAN PAJAK SSP Lbr. 2 : 05.005.591.2-016.000 Client Gov’t NPWP Kode MAP : 0115 Account Account Kd. Jns. Pajak : 100 Nomor SKP : 00000/000/00/000/00 Masa : 02 – 2005 Nama : MUHAMMAD ALI Alamat : JL.SABANG ii NO.15 KEMAYORAN. DJP Kota : JAKARTA PUSAT Jumlah : Rp #500.000# ISO 8583 NTPP : 0414041215000807 NTB : 000000084549 -18/02/2005 - 08:57:32 Bank SSP SSP Master File Lbr. 3 Lbr. 3 Confidential Formula SWITCHING NTPP PAYMENT POINT Generator
  13. 13. eSPT/eFiling Process Direktorat Jenderal Pajak Processing Engine 3rd Party Data Auto Case Core Engine Management Database Retrieval Engine Retrieval Engine ASP DPC Kantor Pusat, KANWIL, KPP, KP4 Findings DSS Report Caseopen step1 step2 …stepn Caseclose eSPT SPT Induk Taxpayer
  14. 14. Registrasi untuk menggunakan layanan eFiling ASP KP DJP DJP Registration & Certificate Authority Server Pr Pr i iv at P te u ub l l K Ke ic secure communication c K K y ey ey Wajib Pajak KPP EFIN
  15. 15. Mendapatkan Sertifikat (Digital Certificate) KP DJP ASP DJP Registration & Certificate Authority Server secure communication Cert Wajib Pajak KPP
  16. 16. Pengiriman Surat Pemberitahuan melalui eFiling KP DJP ASP give timestamp & transmission ID (NTPA) DJP Registration & Certificate Authority Server verify signature, give NTPS timestamp, validate schema, validate return data secure communication authenticate sender, SPT againts tax filing rules, and DECRYPT SPT data create ACKNOWLEDGMENT Send ACKNOWLEDGEMENT (NTPS) back to the sender WAJIB PAJAK KPP SPT NTPS SIGN SPT datadata ENCRYPT SPT and attach Security Taxpayer receive Assertion Info SPT Sebelum dienkripsi ACKNOWLEDGEMENT SPT Sesudah dienkripsi
  17. 17. Pelaporan SPT KP DJP ASP DJP Registration & Certificate Authority Server NTPS Validasi NTPS Mencetak dan WAJIB PAJAK Menandatangi KPP Induk SPT TT
  18. 18. Overview – Sistem Informasi Direktorat Jenderal Pajak eReg eSPT/eFiling eMP3 Permohonan BANK DATA ------------------ Alat Keterangan Profile Insert / update Wajib Data Pajak CORE Pembangkit Kasus SYSTEM Data Kasus Proses Approval Cetak Dokumen Data Kasus AR, Fungsional,Pelaksana Kepala Seksi Kepala Kantor Seksi Pelayanan WORKFLOW SYSTEM (Pengawasan , Pemeriksaan, Penagihan, Keberatan)
  19. 19. Manajemen Kasus • Merupakan bagian dari aplikasi SIDJP yang berfungsi untuk menindaklanjuti kasus yang dihasilkan dari Core System (Sistem Utama) • Mengatur setiap kasus yang timbul agar ditangani oleh fungsi yang terkait • Menghasilkan produk hukum yang sesuai dengan kasus yang ditangani • Memberikan pengawasan dalam penanganan setiap kasus hingga kasus selesai  Manfaat yang diperoleh:  Standarisasi proses pengerjaan atau penanganan suatu kasus  Standarisasi dokumen keluaran / Produk hukum  Sebagai panduan bagi user (pengguna) dalam menangani suatu kasus  Memberikan notifikasi bila ada kasus yang harus dikerjakan  Menyediakan kontrol dan pengawasan terhadap pengerjaan suatu kasus
  20. 20. Daftar Kasus, Aktivitas dan Info yang harus ditangani
  21. 21. Case Management (Workflow) Core System Core Tax Administration Update Process Problem Generator Pembuatan Pencetakan Data Center Dokumen Produk Hukum Pemilihan Problem Masalah Auto Case Persetujuan Buat Dokumen Penerbitan & Persetujuan WORKFLOW Pencetakan Dokumen Dokumen Case Manual Close Organization Structure Document (Org/Units/Roles) Case
  22. 22. SDM SEBELUM MODERNISASI ADMINISTRASI PERPAJAKAN WP SIP Wf ST Perekaman SPT Tidak Masuk Perekaman SSP Terlambat Wf STP Pendaftaran WP Lebih Bayar Wf SKP Status Penagihan ST/SP/SS/STP Bp Sistem Informasi Pelaporan / Report/ PK-PM
  23. 23. SDM SESUDAH MODERNISASI ADMINISTRASI PERPAJAKAN WP SI-DJP Wf ST e-SPT & e-Filling Tidak Masuk Pembayaran (MP3) Terlambat Wf STP e-Registration Lebih Bayar Wf SKP Status Penagihan ST/SP/SS/STP BP Sistem Informasi Sistem Blip! Produksi Bank Data Penyuluhan Pengawasan Pelayanan Inten-Eksten Pelaporan / Report/ PK-PM Blip!
  24. 24. Direktorat Jenderal Pajak Proses Sinergi Proses sinergi antara Sumber Daya, System Operational Procedure, dan Teknologi sdm performance sop teknologi
  25. 25. Direktorat Jenderal Pajak Information Technology Infrastructure Library IT Infrastructure Library is….Information Technology Infrastructure Library (Developed by CCTA) A series of books and modules that serve as ‘best practices’manuals for IT service provision IT Service Management: Excellence through IT Infrastructure Library A Standard & Roadmap for IT Best Practice Service Management is all about the delivery of customer-focused IT services using a process-oriented approach IT Infrastructure Library ... Was gathered from Users, Suppliers,Consultants -Proven (Best Practice) and De-Facto standard -Non-proprietary, Public Domain, ITSM standards -Under constant development The Objectives of ITSM -Align IT services with the ever changing needs of the business -Improve the quality of IT services -Reduce the long-term cost of service provision
  26. 26. Direktorat Jenderal Pajak Adoption Information Technology Infrastructure Library  Service Support • Security Management • Incident Management • Problem Management • Change Management • Release Management • Service Desk  Service Delivery • Service Level Management • Capacity Management • Continuity Management • Availability Management • IT Financial Management
  27. 27. Direktorat Jenderal Pajak Adoption Information Technology Infrastructure Library  Service Support • Security Management • Incident Management - Confidentiality to ensure only the authorized users • Problem Management can access the information; • Change Management • Release Management - Integrity to ensure the information is correct; • Service Desk  - Availability Delivery to information; Service to allow access • Service Level Management - Implementing, evaluating the security policy; • Capacity Management • Continuity Management • Availability Management • IT Financial Management Back
  28. 28. Direktorat Jenderal Pajak Adoption Information Technology Infrastructure Library  Service Support • Security Management • Incident Management • Problem Management - Classifying incidents (urgency and impact); • Change Management - Matching new and previous incidents; • Release Management • Service Desk  -Service Delivery Investigating and diagnosing incidents to find a solution; • Service Level Management - Resolving and recovering incidents; • Capacity Management - Monitoring and tracking incidents; • Continuity Management • Availability Management - Closing incidents;- • IT Financial Management Back
  29. 29. Direktorat Jenderal Pajak “IT adalah sebuah proses, yang merupakan penggabungan dari beberapa dimensi yang menyediakan mekanisme-mekanisme untuk menentukan, mengimplementasikan, mengatur dan mengukur efektifitas sebuah sistem” “What gets measured, gets managed” (sumber: Gartner Group)
  30. 30. Direktorat Jenderal Pajak Q&A Terima Kasih

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