Scorecarding with IBM Cognos 10 Business Intelligence

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Greenville Hospital System describes how it is using IBM Cognos 10 to develop a robust scorecarding solution for business stakeholders. View the webinar video recording and download this deck: http://www.senturus.com/resources/scorecarding-with-ibm-cognos-10/.

The webinar also includes Senturus defining scorecarding and performing a demonstration of IBM Cognos 10 Metric Studio.

Senturus, a business analytics consulting firm, has a resource library with hundreds of free recorded webinars, trainings, demos and unbiased product reviews. Take a look and share them with your colleagues and friends: http://www.senturus.com/resources/.

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Scorecarding with IBM Cognos 10 Business Intelligence

  1. 1. Scorecarding withIBM Cognos Business Intelligence August 16, 2012 Presented by Senturus, Inc.Guest Speaker: Greenville Hospital System Helping Companies Learn From the Past, Manage the Present and Shape the Future
  2. 2. This slide deck is part of a recorded webinar. To view the FREE recording of this entire presentation and download the slide deck, go to www.senturus.com/recorded-webinars.phpYou will find this—and many other recorded webinars-- under the “IBM Cognos Business Intelligence”
  3. 3. Today’s Agenda• Welcome and Introduction• Defining Scorecarding• Interview with Greenville Hospital System (GHS)• Cognos Metric Studio Demonstration – Track Key Performance Indicators across the enterprise – Assign ownership and accountability – Implement a balanced scorecard – Record and track activities associated with metrics (actionable scorecarding)• Overview of Cognos Training Options• Q&A and Wrap-up
  4. 4. Welcome and Introduction• Who we are: – Albert Valdez, Director of Education Services, Senturus, Inc. • 12+ years as a Technical Trainer, focused on Business Intelligence and Performance Management • 5 years as a Senior Education Specialist at Cognos, Inc. • Lifetime CTT+ Certification from CompTIA • IBM Cognos Certified • Last 7+ Years as a Senior Consultant, Solutions Architect, Education Director – Tim Dalby, Senior Business Intelligence Analyst, Greenville Hospital System – Tom Adams, IS Analyst II, Greenville Hospital System
  5. 5. Who is Senturus ?• Consulting firm specializing in Corporate Performance Management – Business Intelligence – Tools of the Office of Finance • Enterprise planning & budgeting • Consolidate, close, report and file (CCRF) – San Francisco Business Times Hall of Fame -- Four consecutive years in Fast 100 list of fastest-growing private companies in the Bay Area• Experience – 12-year focus on performance management – More than 1,200 projects for 500+ clients• People – Business depth combined with technical expertise. Former CFOs, CIOs, Controllers, Directors... – DBAs with MBAs
  6. 6. A few of our 500+ Clients
  7. 7. Scorecarding Definition &Challenges
  8. 8. BI Nirvana & Challenges The Balanced Scorecard Dashboards/Alerts Ad Hoc Analytics Enterprise Reporting
  9. 9. Scorecarding Methodology• A methodology is NOT required• IBM Cognos Metric Studio is flexible and supports any strategy grouping approach• Some typical methodologies are: – The Balanced Scorecard – Six Sigma – Pillars of Excellence
  10. 10. The Balanced Scorecard “The Balanced Scorecard translates mission and strategy into objectives and measures, organized into four different perspectives: financial, customer, internal business process, and learning & growth.” From The Balanced Scorecard by Robert Kaplan & David Norton* Note the difference between Leading and Lagging indicators
  11. 11. Linking Performance Measures Financial Perspective •Goals •Measures Customer Vision & Internal Business Perspective Strategy Process Perspective •Goals •Goals •Measures •Measures Learning & Growth Perspective •Goals •Measures
  12. 12. Managing Strategy Translating the Vision (e.g. Clarifying the goals) Communicating & Feedback & Balanced Linking Scorecard Learning(e.g. Linking rewards to goals) (e.g. Monitor & Review) Business Planning (e.g. Setting targets)
  13. 13. This slide deck is part of a recorded webinar. To view the FREE recording of this entire presentation and download the slide deck, go to www.senturus.com/recorded-webinars.phpYou will find this—and many other recorded webinars-- under the “IBM Cognos Business Intelligence”
  14. 14. Why use scorecards• “What gets measured gets managed”• Align Execution with Strategy• Get everyone pointed in the same direction• Provide incentive for a balanced approach• Monitor leading indicators to “look out the front windshield, not the rear view mirror”
  15. 15. Reports vs. Dashboards vs. Scorecards• Reports deliver information using various display types, graphical (Chart; Map) and tabular (List; Crosstab)• A Dashboard will typically have multiple visual displays as well as interactive features such as in- line prompting and drill-through• A Scorecard by itself is basically just another display type – Scorecards can be created using full-featured reporting tools such as IBM Cognos Report Studio
  16. 16. Scorecard Challenges Nailing down Strategy Selecting & Agreeing on KPI’s* *Key Performance Finding & Indicators Staging data Managing Targets Implementing Metric Studio Easier Harder
  17. 17. Scorecard Challenges• By delivering information in a scorecard format, GHS has been able to address their audience by leveraging an established enterprise reporting infrastructure• In the meantime, the development team is able to refine requirements and fine-tune the Metric Studio implementation strategy
  18. 18. This slide deck is part of a recorded webinar. To view the FREE recording of this entire presentation and download the slide deck, go to www.senturus.com/recorded-webinars.phpYou will find this—and many other recorded webinars-- under the “IBM Cognos Business Intelligence”
  19. 19. GREENVILLE HOSPITAL SYSTEMSCORECARD EXAMPLE (REPORT STUDIO)
  20. 20. Reference BI Architecture Cognos ConnectionPresentation Layer Report Analysis Query Metric Event Studio Studio Studio Studio Studio Cognos Cognos MSOLAP Cubes (optional) Hyperion PowerPlay TM1 SSAS EssbaseMetadata Layer Cognos Framework ManagerData Warehouse Microsoft SQL Server Oracle MySQL IBM DB2or Data MartETL Layer (optional) Cognos Data Manager (or 3rd party tools)Source Data ERP External Excel In-House Systems Sources Spreadsheets Systems
  21. 21. INTERVIEW WITH GREENVILLE HOSPITALSYSTEM
  22. 22. IBM Cognos Metric Studio DemonstrationPurpose:1. Track Key Performance Indicators across the enterprise2. Assign ownership and accountability3. Implement a balanced scorecard4. Record and track activities associated with metrics (actionable scorecarding)
  23. 23. Cognos Training Options• IBM Public Classroom Training• Training from a Certified Partner, On-site or Public• Custom On-site Training• Small group Mentoring/Knowledge Transfer• Remote/On-line Training• Computer Based Training• Upcoming Senturus Public Training Events…
  24. 24. About Senturus Training• What does Senturus Training offer?• Why not just go to the IBM/Cognos public classes? – On-site is more cost-effective when there are more than 4 people to train – Courses are delivered at your location, on your schedule – Attendance is limited to your group, minimizing distractions, and allowing our instructors to focus on your group’s pertinent concerns – Course content and format can be structured specifically to your audience• As an IBM Partner, we can offer discounts on IBM Public training starting at 10%• We are your Training Partner!
  25. 25. What does Senturus Training offer:• Standard On-site Classroom delivery – Based on Great Outdoors sample data – Can be delivered anywhere, anytime – Compressed format (fewer days) – $3,495 per day list price (up to 12 students)• Customized On-site Classroom delivery – Based on client’s data – Requires longer lead times so we can prepare materials – Higher impact, more relevant, closes learning gap much faster – $3,495 per day of delivery and course prep.• Small Group Mentoring – We work on your data, in your environment – Our experts facilitate the learning process while resolving actual issues and working toward a concrete deliverable – Small group size allows for personalized knowledge transfer at the appropriate pace – Rates start at $2,495 per day
  26. 26. Want more???• Senturus is offering unique opportunities to attend complete, live, hands-on training sessions remotely• Formal classroom setting with virtual workstations for each student• Remote attendance available – attend from anywhere, all you need is an Internet-connected PC (dual displays and PC headset recommended)• Valuable hard-copy course handouts with step by step instructions• $595 per day, per student
  27. 27. This slide deck is part of a recorded webinar. To view the FREE recording of this entire presentation and download the slide deck, go to www.senturus.com/recorded-webinars.phpYou will find this—and many other recorded webinars-- under the “IBM Cognos Business Intelligence”
  28. 28. Senturus, Inc www.senturus.comsales@senturus.com 888-601-6010

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