Closing remarks on "The Future Of On-Demand Services" by Semil Shah, delivered at the On Demand Conference on May 19, 2015 in San Francisco, CA: www.ondemandconference.co
1. THE FUTURE OF ON-DEMAND
T H E O N - D E M A N D C O N F E R E N C E
M A Y 1 9 , 2 0 1 5 | S A N F R A N C I S C O
@semil
Monday, May 18, 15
2. ON-DEMAND: A QUICK OVERVIEW
YESTERDAY
Pigeons
Telegrams
Telephones
Google
Mobile Apps
TOMORROW
Voice
Devices
Beacons
Messaging
Anticipatory
Point of Sale
Mobile APIs
“demand
generation”
@semil
Monday, May 18, 15
3. ON-DEMAND: THEORY OF CALL AVOIDANCE
Google search still
required a phone call...
Now apps make it so
we don’t have to call anyone.
API calls replace phone calls.
No wonder it works!
@semil
Monday, May 18, 15
18. NEW TYPES OF CUSTOMERS
NEW ISSUES
• Will we have new types of on-demand customers?
• ...such as, for healthcare?
• ...or, for government services?
• While, new delivery platforms/APIs emerge...
• And, the industry ponders consolidation, wrestles with worker
rights, and grinds to improve unit economics.
@semil
Monday, May 18, 15