SCONUL Statistics: The view from the shop floor.


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SCONUL Statistics: The view from the shop floor. Presented at the JIBS workshop on management data in higher education libraries. London, 1st June.

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SCONUL Statistics: The view from the shop floor.

  1. 1. SCONUL Statistics: The view from the shop floor JIBS workshop on management data in higher education libraries School of Oriental and African Studies, London 1 st June 2009
  2. 2. Cranfield University <ul><li>Wholly postgraduate </li></ul><ul><li>Positioned between traditional universities and business and industry </li></ul><ul><li>Specialising in applied sciences, defence, engineering, health and management </li></ul><ul><li>Ranked 3rd in the UK for the impact of our mechanical, aeronautical and manufacturing research* *RAE2008 </li></ul>
  3. 3. Locations and Libraries <ul><li>Cranfield Campus </li></ul><ul><li>Kings Norton Library </li></ul><ul><li>Management Information Resource Centre </li></ul><ul><li>Shrivenham Campus </li></ul><ul><li>Defence College of Management and Technology Library </li></ul>
  4. 4. Cranfield University Library and Information Services <ul><li>Total catalogued book stock = 438,091 </li></ul><ul><li>Number of unique serial titles = 9,605 (92% e-only) </li></ul><ul><li>Users entering the library = 385,773 </li></ul><ul><li>Number of FTE users = 4,408 * </li></ul><ul><li>Number of active borrowers = 1,506 </li></ul><ul><li>Total number of loans = 270,261 </li></ul><ul><li>Total number of staff = 48.1 (55% professional) </li></ul><ul><li>Information provision expenditure = 32% of gross </li></ul><ul><li>Source: SCONUL Statistics 2007-08 </li></ul><ul><li>*SCONUL Statistics 2006-07 </li></ul>
  5. 5. Cranfield Defence and Security <ul><li>Specialises in the research and teaching of Defence Management, Science and Technology </li></ul><ul><li>Part of the Defence Academy for the United Kingdom, College of Management and Technology </li></ul><ul><li>Student population of armed forces, civil servants and industry personnel from all over the world </li></ul>
  6. 6. DCMT Library <ul><li>Total catalogued book stock = 156,617 </li></ul><ul><li>Number of unique serial titles = 7,291 (97% e-only) </li></ul><ul><li>Users entering the library = 70,805 </li></ul><ul><li>Number of FTE users = 2,321 * </li></ul><ul><li>Number of active borrowers = 682 </li></ul><ul><li>Total number of loans = 19,804 </li></ul><ul><li>Total number of staff = 20 (59% professional) </li></ul><ul><li>Information provision expenditure = 30% of gross </li></ul><ul><li>Source: SCONUL Statistics 2007-08 </li></ul><ul><li>*Internal data, not FTE </li></ul>
  7. 7. My Role <ul><li>Design and manage the processes and systems to collect the data at DCMT Library </li></ul><ul><li>Collate, review and submit data from all Cranfield Libraries </li></ul><ul><li>Produce regular reports on results </li></ul><ul><li>(and other data sets) to </li></ul><ul><li>Senior Management </li></ul><ul><li>Provide Library data as requested </li></ul>
  8. 8. Our Process – Cranfield at Shrivenham
  9. 9. Process <ul><li>Sections 1 – 4: Stock, Clientele, Usage. </li></ul><ul><ul><li>Data provided from: </li></ul></ul><ul><ul><ul><li>Library Management System </li></ul></ul></ul><ul><ul><ul><li>Manual counts </li></ul></ul></ul><ul><ul><ul><li>Activity reports </li></ul></ul></ul><ul><ul><ul><li>Enquiry tracker </li></ul></ul></ul><ul><ul><li>Data provided by: </li></ul></ul><ul><ul><ul><li>All Library staff </li></ul></ul></ul>
  10. 10. Process <ul><li>Sections 5 & 6: Library Staff & Staff Expenditure </li></ul><ul><ul><li>Staff numbers provided by Library Administrator </li></ul></ul><ul><ul><li>Includes vacancies </li></ul></ul><ul><ul><li>Staff expenditure provided by Finance </li></ul></ul><ul><ul><li>All expenditure over the year </li></ul></ul><ul><ul><li>Staff expenditure : staff numbers – inaccurate </li></ul></ul>
  11. 11. Process <ul><li>Sections 7 & 8: Expenditure & Income </li></ul><ul><ul><li>Automated process </li></ul></ul><ul><ul><li>Cost codes cross-referenced to SCONUL Q’s </li></ul></ul><ul><ul><li>Serials breakdown provided by SWETS </li></ul></ul><ul><ul><li>Data analysed by me, with input from Finance/SWETS </li></ul></ul>
  12. 12. Data Checking <ul><li>Year-on-Year fluctuations </li></ul><ul><ul><li>Number and % </li></ul></ul><ul><li>A + B = C </li></ul><ul><ul><li>e.g. Number of additions to stock minus number of disposals equals difference in catalogued book stock </li></ul></ul><ul><li>Ratios, e.g. </li></ul><ul><ul><li>Number of loans : Number of active borrowers </li></ul></ul><ul><ul><li>Number of active borrowers : Number of users </li></ul></ul><ul><li>Differences between University Libraries </li></ul>
  13. 13. Working with the data
  14. 14. Working with the data <ul><li>Limited application for our needs </li></ul><ul><li>Provides a good framework for data collection </li></ul><ul><li>Supported with qualitative and quantitative data </li></ul><ul><ul><li>Resource impact measurement </li></ul></ul><ul><ul><ul><li>Usage per target population </li></ul></ul></ul><ul><ul><ul><li>Cost per use </li></ul></ul></ul><ul><ul><ul><li>Impact rating by target population </li></ul></ul></ul><ul><ul><li>User feedback </li></ul></ul><ul><ul><ul><li>LibQUAL+ </li></ul></ul></ul>
  15. 15. SCONUL Statistics on the Web <ul><li>Excellent resource, if a little clunky… </li></ul><ul><li>Ranked list popular with stakeholders </li></ul><ul><li>Institutional data & defined groups useful for benchmarking </li></ul><ul><li>Time series helped inform stakeholders of changing costs of information provision </li></ul>
  16. 16. Problems and Issues
  17. 17. Consistency <ul><li>…getting better but still not right </li></ul><ul><li>Year-on-Year </li></ul><ul><li>Between Cranfield University Libraries </li></ul><ul><li>With all SCONUL members </li></ul><ul><li>Causes of inconsistency: </li></ul><ul><li>Isolation of the role </li></ul><ul><li>Quiet discussion group </li></ul><ul><li>Grey guidelines </li></ul><ul><li>No definitive manual </li></ul>
  18. 18. eResources Definitions <ul><li>Is it an eBook? a Database? a Serial? </li></ul><ul><li>Definitions do not meet our internal needs </li></ul><ul><li>eMeasures table is not comprehensive </li></ul><ul><ul><li>Open for interpretation </li></ul></ul>
  19. 19. Number of Unique Serials <ul><li>How many unique eSeriels do we have in each format? </li></ul><ul><li>Suppliers cannot tell us how many serials in our subscriptions </li></ul><ul><li>SWETS unable to provide report </li></ul><ul><ul><li>Annotated each record ourselves </li></ul></ul><ul><li>Double counting in currently unavoidable </li></ul><ul><li>Way forward? </li></ul><ul><li>Ex-Libris Advanced Collection Tool? </li></ul>
  20. 20. Usage Statistics <ul><li>Contradiction in the question </li></ul><ul><ul><li>“4s: Number of successful requests for full-text articles (journals only)…including serials counted as databases in 2k” </li></ul></ul><ul><li>Data Source </li></ul><ul><ul><li>Aggregator? </li></ul></ul><ul><ul><li>Publisher? </li></ul></ul><ul><li>Counter has helped, but usage data for each Library is strategically VITAL </li></ul>
  21. 21. Reliability of Systems <ul><li>Library Management System </li></ul><ul><ul><li>Reporting functionality minimal </li></ul></ul><ul><li>Verde/SFX </li></ul><ul><ul><li>SFX Advanced Collection Tool </li></ul></ul><ul><ul><li>Verde reporting functionality still to come online </li></ul></ul><ul><li>Finance </li></ul><ul><ul><li>Accuracy of cost-codes </li></ul></ul>
  22. 22. Looking Ahead <ul><li>Consistency </li></ul><ul><ul><li>Isolated role within the Institution </li></ul></ul><ul><ul><li>Quiet discussion group </li></ul></ul><ul><ul><li>Grey definitions </li></ul></ul><ul><li>Changing face of information provision </li></ul><ul><ul><li>Redundant information (e.g. ‘active’ borrower) </li></ul></ul><ul><ul><li>Open access </li></ul></ul><ul><ul><li>Bibliometrics </li></ul></ul><ul><li>Changes in performance measurement </li></ul><ul><ul><li>Impact is the new magnitude </li></ul></ul>
  23. 23. Conclusions <ul><li>We’re improving, but we’re not there yet </li></ul><ul><li>A useful framework of Library statistics but limited for our needs </li></ul><ul><li>Supported with a portfolio of metrics </li></ul><ul><li>Benchmarking ability excellent, however consistency could skew results </li></ul><ul><li>SCONUL needs to move with the times without destroying the foundations </li></ul>
  24. 24. Selena Killick Research & Development Officer Cranfield University [email_address] Tel: 01793 785561