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Definitions of communication
 It is the way to express your ideas thoughts,
expressions, feelings or emotions through verbal or
non-verbal signs and symbols… OR
 Communication is a process of transmitting n
receiving verbal or non verbal msgs…..
 ?
 ?
 ?........
Purposes of communication
 To express our thoughts or feelings……etc
 To ensure communication
 To find something abt personality of a person
 To enhance understanding
 To solve issues
 To overcome anxiety through
counseling…..etc
Process of communication
 COMPONENTS of communication.
1. Context
2. Sender
3. Encoding
4. Message
5. Medium
6. Receiver
7. Decoding
8. Feedback
9. Noise
Oral messages
 Immediate feedback
 Shorter sentences n shorter words
 Conventional, e.g. Ok
 Focus on interpersonal relations
 Less detailed technical infor
 More colloquial lang.
 Simple construction n words
 More imperative, interrogative n exclamatory
sentences
 Focus more on non verbal actions
Written messages
 Delayed feedback
 Longer sentences n longer words
 More formal
 Focus on content
 More detailed technical information
 Direct speech
 More complex construction
 Useful 4 permanent record n documentation
 Possibility of review
 Delayed action
Non-verbal communication
 Facial expressions
 Gestures (expressions through face)
 Postures
 Movements
 Voice quality
 Silence
 Time
 Space
 Smell n touch…….etc
Some non verbal cues
Scope of communication
 Project future in the present
 Raise awareness. Meet infor.needs.
 Motivation raises
 Proper planning and coordination
 T.L comm. shows off elite class language
representativeness
 Com skills represents ability n proficiency of a
person
 Essential for individual’s administration, organization
n coordination
Scope of communication
 Executive’s success is based
 A valuable job requirement
 Develops the right attitude to drive the nail
aright
 Creates patience n understanding along with
careful n sound judgements
 An essential task for promotion throughout
yhe life
Seven c’s of communication
1. Completeness
2. Correctness
3. Conciseness
4. Concreteness
5. Consideration
6. Clarity
7. Courtesy
1. completeness
 Provide all necessary info
 Answer all questions
 Give something extra when desirable
2. conciseness
 Eliminate wordy expressions
 Include only relevant material
 Avoid unnecessary repetition
3. consideration
 Focus on “you” instead of “I” or “we”
 Put Emphasize positive n pleasant facts
 Show audience benefit interest in the
receiver’s end
4. concreteness
 Use specific facts n figures
 Put action in your verb
 Choose image-building words
5. clarity
 Choose precise, concrete n familiar words
 Construct effective sentences and pargraghs
6. courtesy
 Be sincere, tactful, thoughtful n appreciative
 Use expressions that show respect
 Choose nondiscriminatory expressions
7. correctness
 use the right way n level of language acc to
audience’s benefit
 Check accuracy of facts, figures n words that
u have used
 Maintain acceptable writing mechanics, i.e.
sentence correction level
conclusion

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Definitions of communication

  • 1. Definitions of communication  It is the way to express your ideas thoughts, expressions, feelings or emotions through verbal or non-verbal signs and symbols… OR  Communication is a process of transmitting n receiving verbal or non verbal msgs…..  ?  ?  ?........
  • 2. Purposes of communication  To express our thoughts or feelings……etc  To ensure communication  To find something abt personality of a person  To enhance understanding  To solve issues  To overcome anxiety through counseling…..etc
  • 3. Process of communication  COMPONENTS of communication. 1. Context 2. Sender 3. Encoding 4. Message 5. Medium 6. Receiver 7. Decoding 8. Feedback 9. Noise
  • 4. Oral messages  Immediate feedback  Shorter sentences n shorter words  Conventional, e.g. Ok  Focus on interpersonal relations  Less detailed technical infor  More colloquial lang.  Simple construction n words  More imperative, interrogative n exclamatory sentences  Focus more on non verbal actions
  • 5. Written messages  Delayed feedback  Longer sentences n longer words  More formal  Focus on content  More detailed technical information  Direct speech  More complex construction  Useful 4 permanent record n documentation  Possibility of review  Delayed action
  • 6. Non-verbal communication  Facial expressions  Gestures (expressions through face)  Postures  Movements  Voice quality  Silence  Time  Space  Smell n touch…….etc
  • 8. Scope of communication  Project future in the present  Raise awareness. Meet infor.needs.  Motivation raises  Proper planning and coordination  T.L comm. shows off elite class language representativeness  Com skills represents ability n proficiency of a person  Essential for individual’s administration, organization n coordination
  • 9. Scope of communication  Executive’s success is based  A valuable job requirement  Develops the right attitude to drive the nail aright  Creates patience n understanding along with careful n sound judgements  An essential task for promotion throughout yhe life
  • 10. Seven c’s of communication 1. Completeness 2. Correctness 3. Conciseness 4. Concreteness 5. Consideration 6. Clarity 7. Courtesy
  • 11. 1. completeness  Provide all necessary info  Answer all questions  Give something extra when desirable
  • 12. 2. conciseness  Eliminate wordy expressions  Include only relevant material  Avoid unnecessary repetition
  • 13. 3. consideration  Focus on “you” instead of “I” or “we”  Put Emphasize positive n pleasant facts  Show audience benefit interest in the receiver’s end
  • 14. 4. concreteness  Use specific facts n figures  Put action in your verb  Choose image-building words
  • 15. 5. clarity  Choose precise, concrete n familiar words  Construct effective sentences and pargraghs
  • 16. 6. courtesy  Be sincere, tactful, thoughtful n appreciative  Use expressions that show respect  Choose nondiscriminatory expressions
  • 17. 7. correctness  use the right way n level of language acc to audience’s benefit  Check accuracy of facts, figures n words that u have used  Maintain acceptable writing mechanics, i.e. sentence correction level

Editor's Notes

  1. response is like an answer or reaction to something, while feedback is like an opinion, like "i need your feedback/response about my proposal here."