CTO Annual Report 2009-10

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CTO Annual Report 2009-10

  1. 1. COMMONWEALTH TELECOMMUNICATIONS ORGANISATION E I VI D A LD IT D IG E TH G INI DGBR nt o.i .ct ww w A NN UAL REPORT 2009-10
  2. 2. COMMONWEALTH TELECOMMUNICATIONS ORGANISATIONCONTENTS2 CHAIRMAN’S MESSAGE 4 CEO’S STATEMENT 12 ABOUT THE CTO 21 RESEARCH & CONSULTANCY 32 INTERNATIONAL EVENTS 37 CORPORATE COMMUNICATIONSCommonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10 www.cto.int 1
  3. 3. In an era of the continuously declining relevance of physical distances thanks to ICTs, the relevance of an organisation such as the CTO is on the other hand increasing. The challenge facing the CTO today is to adapt to the changing operating environment and changing stakeholder priorities. The progress made by CTO since its inception more than a hundred years ago and the adaptations it has managed during that period, is sufficient evidence of the capacity of the Organisation to manage change. I am very confident about the CTO’s future. During this particular year, the CTO has made several noteworthy achievements which are explained in detail in the Annual Report. At the strategic level, several important trends that bode well for the future of the Organisation can be identified. Firstly, the strengthening of the relationships Patrick Masambu, Chairman between the CTO and other international and regional bodies, particularly the ITU, is very encouraging. In addition to collaborating to hold joint events, the CTO has taken part in a number of ITU events.CHAIRMAN’S MESSAGE There is better coordination between the CTO and a number of other regional organisations suchIt is my great pleasure to write this message for the CTO’s Annual Report as APT, PITA, CANTO, CRASA and WATRA as evidenced by numerous joint activities includingfor 2009-10. conferences and events. It is heartening to note that the foundation that has been laid during the past few years is bearing results. In the coming years the members will see an even greaterAs we are well aware it has been a challenging year that saw global financial degree of cooperation and commensurate benefits to the CTO through these collaborations.markets spiral out of control and bring about an economic recession thatimpacted the entire world, and of course not sparing the ICT industry. Falling Despite the global economic downturn, it is encouraging to note how the CTO has expanded itsrevenues and profit margins in the sector had an impact on the Organisation, membership base, which is the mainstay of the CTO. The most notable achievement in the pastwith consequences for the CTO such as downsizing, staff retrenchments and operational year was the accession of Rwanda as a Full Member Country.a reduction in activities related to research and development and marketingand promotions. Nonetheless, as Chairman, I am pleased to note that despite It is worth noting that Rwanda joined CTO as a Sector Member long before the country joinedthese challenges, the CTO has been able to make appreciable progress on the Commonwealth. Hopefully, other countries that aim to join the Commonwealth will considerseveral fronts. This is due to the resilience of the Organisation, the commitment this path to better prepare themselves and to improve their chances of succeeding. Last operationalof its members and the dedication of the staff. year also saw a number of industry players joining the CTO as Sector Members.2 www.cto.int Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10
  4. 4. CHAIRMAN’S MESSAGEThe ever expanding CTO family today encompasses a range of interests and skill It is my duty to thank the Management and staff of the CTO for their sacrificesareas representative of a cross-section of the global ICT industry. As a membership organisation and the commitment shown in the face of adversity.the diversity of stakeholders will add to the strengths of the Organisation. Management theory suggests that crisis could improve organisations byI am most encouraged to note how the CTO’s service delivery has also improved bringing people together, strengthening working relationships and compellingover the years. Today, it provides better value to the members as well as to the wider stakeholder the taking of urgent measures to resolve the crisis. I believe that the pastcommunity. CTO’s events are now spread over a broad range of topics and themes spreading from crisis has had that positive impact on the CTO by making the OrganisationConnecting Rural Communities to e-Governance; Digital Switchover to Cybersecurity. It is important leaner and stronger.to note the focus the Organisation has developed on BroadbandConnectivity. This has been my second year at the helm of the CTO and “ in keeping with tradition I am not expected to offer myselfAt CTO, we believe not simply in “Connectivity For All” but for re-election. I AM CERTAIN THAT THE CTOin “Appropriate Connectivity For All”. CTO Membershipbenefits are also broader today than in the past, addressing HAVING BEEN IN EXISTENCE It has been an honour and a privilege to lead this renownedoperational level as well as strategic level needs of stakeholders, FOR OVER 100 YEARS, ICT Organisation for two years as the Chairman and also toand this indeed may have contributed to the recent growth ofSector membership. WILL NOT ONLY SURVIVE BUT ALSO PROSPER FOR ANOTHER 100 YEARS TO COME “ have been associated with it as a member of the Executive Committee for over six years.CTO’s training services, once limited primarily to the Programme In bidding the organisation good-bye I wish to extend myfor Development and Training, today includes bespoke training deep appreciation to the members of the Executive Committeescourses as well as a robust online training platform. in the past, who have served with me, for their wise counsel that has helped me in numerous ways; to the Chief ExecutiveFinally, the research projects the CTO has carried out or started in the past operational year to address Officer for his cooperation and relentless support, and to the staff of the CTOmany important aspects of ICTs including new technologies and innovative services. Overall, I am for their assistance and devoted service that has enabled us to work jointlypleased to note the progress of the CTO’s stakeholder engagement through innovative approaches for the greater good of the CTO.and continuous improvements. I am certain that the CTO, having been in existence for over a hundred years,The last operational year has not been without its challenges as we all well know. CTO initiatives will not only survive but also prosper for another hundred years to come.were greatly impacted by the global economic downturn whose cross-cutting effects are still felteven today. I look forward to assisting it in any other way I may be called to in future. Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10 www.cto.int 3
  5. 5. Ministries of ICTs and telecoms, as well as regulatory agencies became subject to various national austerity measures, limiting their capacity to take advantage of CTO training programmes or to attend CTO commercial events on a fee-paying basis. The CTO’s efforts to recover arrears from some long-standing debtor members proved difficult, as was our efforts to attract into membership the companies in the profitable mobile sub-sector. Combined with large one-time costs for the purchase of a CTO office building in London, it became necessary for the CTO to downsize, to retrench a few staff members and also to take austerity “ measures with regards to CTO operational expenditures. IN RECENT YEARS, THE CTO HAS Dr. Ekwow Spio-Garbrah, CEO ROUTINELY EMPHASIZED ITS From implementing its traditionalCEO’S STATEMENT STRENGTHS IN TRAINING, RESEARCH, ADVISORY AND “ training workshops, to providing consultancy work on strategic planning to a regulatory agency, CONSULTANCY PROJECTSAN OVERVIEW to organizing a number of successful commercial events, and arranging someThe operational and financial year 2009-10 has been quite eventful with well-attended workshops to implementrespect to the diversity of programmes of the CTO, but also most trying with the Commonwealth African Ruralregards to the CTO’s finances. The global financial crisis which reared its Connectivity Initiative (COMARCI), the Organisation nevertheless managed to fulfil most of itshead in late 2008, finally began to have an impact on most members of the operational agenda.CTO throughout the 2009-10 operational year, with varied degrees of negativity. Simultaneously, the CTO also began to invest more staff time in a number of commercial venturesWhile mobile companies in most member countries continued to rake in which, if and when successful, could easily transform the financial base and revenue streamsprofits, albeit at a declining rate commensurate with the decline in average of the Organisation.revenues per user (ARPU), most fixed-line operators continued to wallow indifficulties and even those that had been privatized struggled to see the first A key example is the work to launch a Commonwealth Telecom Development Fund (CTDF),signs of black ink on their bottom-line. approved in principle by Council at the Annual Meeting in Fiji in September 2009.4 www.cto.int Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10
  6. 6. CEO’S STATEMENTROUTINE CTO OPERATIONSIn recent years, the CTO has routinely emphasized its strengths in training, research, advisoryand consultancy projects. In the course of the year, while efforts were made to de-emphasizethe research and advisory/consultancy business of the CTO, due to its relative low-revenue-generation profile, a simultaneous effort was made to increase the inputs and outputs of thetraining and capacity building division.Management was of the view that there was pent-up demand from members and non-membersfor CTO training services that CTO was often unable to meet annually. Extra energy was,in particular, thrown into the search for additional competent organisations which could extendthe CTO’s course supplier offerings. After many months of communication and interaction, BSNLof India decided to join the CTO’s PDT programme.As a company with probably the largest number of employees in the world - 300,000 staff - thedecision by BSNL to join the CTO family exponentially expands the CTO’s potential footprintin many aspects of the ICT sector in both Commonwealth and non-Commonwealth countries.BSNL was subsequently joined by Development Consulting Centre of Trinidad & Tobago, Neotelisof Canada and Eagle Photenics of India, as suppliers to the PDT programme, thereby strengtheningconsiderably the list of supplier companies in that core CTO service.In addition to increasing the membership of the PDT, the CTO also gained a significant numberof new Sector members such as Pygma Consulting of South Africa, Exigy of Malta, SGS Internationalof UK and Microtask of Finland.These companies offer a diverse range of services including consulting services, internationaltelephony and money transfer. Interestingly, in the case of Microtask, its services focus on theuse of mobile phones for small tasks that artificial intelligence is not yet capable of handling.It is also heartening to note the joining of the Postal and Telecommunications Regulatory Authority The CEO of Airtel, Sri Lanka, Ms. Amali Nanayakkara and senior management receiveof Zimbabwe as a CTO Sector member. the CEO of CTO during a visit to the Airtel office Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10 www.cto.int 5
  7. 7. CEO’S STATEMENTIn the 2009-10 operational year, the CTO delivered forty-three workshops in In spite of an imminent global economic crisis, CTO commercial conferences for the yearsixteen countries attended by over nine hundred participants. Subjects covered 2009-10 enjoyed appreciable participation from individuals, member institutions and other keyby CTO training during the year ranged from fiber optic network design, MPLS, industry players.and SDH to interconnection, network project management and sales and marketing.These programmes were channelled through our two main programmes, theProgramme for Development and Training and the CTO’s Portfolio of Courses, COMARCI PHASE TWO TAKES OFFassisting members in Asia-Pacific, the Caribbean and Africa with migration toIP networks. In the course of the operational year, the CTO concluded discussions with the governments of Nigeria, Sierra Leone and Ghana under which the CTO was to implement a series of workshopsIn our research, advisory and consultancy practice, our main focus was on a in furtherance of the Public-Private-People’s Partnerships (4Ps) model of the CommonwealthWorld Bank-funded consultancy assignment for the National Communications African Rural Connectivity Initiative (COMARCI). Beginning in Ibadan, Nigeria, in February 2010,Authority (NCA) of Ghana, and a fourteen-country mobile content and value- where CTO participated in a workshop attended by some six hundred people, and subsequentlyadded service study for the United Nations Children’s Fund (UNICEF). Earlier, through Yola, Awka, Calabar, Minna and Kano, the CTO succeeded in bringing down to the levelthe CTO had completed a study advising of rural community leaders the issues related to the policies, regulations,Hirondelle Foundation of Switzerland on technologies, financing, business models and operating requirements for “ways and means for community radio successfully managing rural ICT projects.stations in Sierra Leone to link up with thecapital, Freetown, and the outside world. CTO IMPLEMENTED A SERIES OF P U B L I C - P R I V AT E - P E O P L E ’ S PARTNERSHIPS (4Ps) WORKSHOPS “ The COMARCI workshops in Nigeria were funded with the major assistance of the Universal Service Provision Fund (USPF) of the Nigeria CommunicationsIn the area of commercial CTO events, we Commission (NCC), and was enthusiastically supported by a vibrant rangesuccessfully organized our annual range of Nigerian public and private actors, including federal and state ministriesof core events, including the 4th annual and departments; agro-based cooperatives, telecom operating companies,Digital Broadcasting Switchover regional conference for Africa, in Johannesburg market women’s associations, religious bodies, traditional rulers, financial and micro-credit/savingsin February 2009; the 3rd annual e-Governance Forum in Kigali, Rwanda in institutions and others.March 2009; the 2nd e-Governance Asia Forum in Brunei in July 2009; the 3rdConnecting Rural Communities in Asia conference in New Delhi, in June 2009, A similar workshop in Makeni, Sierra Leone, attended by six Cabinet Ministers, and organized withthe 4th Connecting Rural Communities in Africa Forum, in Livingstone, Zambia, the personal support of the President of Sierra Leone, again, helped to mark the CTO as being onin August 2009, the 7th CTO Forum, to coincide with the annual CTO Council the cutting edge of knowledge related to rural communications. The Gambian regulator, the Zambianmeeting, in Fiji, in September 2009; and the 2nd “Investing in ICTs in Emerging Ministry of Communications and Ghana’s Investment Fund for Communications have requestedMarkets” conference in London, in December 2009. and are to receive similar workshop engagements during FY 2010-11.6 www.cto.int Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10
  8. 8. CEO’S STATEMENTThe CTO expects to carry out several more of these critical workshops in some Eastern andSouthern African states in operational year 2010-11. Increasingly, through COMARCI, the CTOis gaining a sound global reputation as a champion of connecting rural people, and of promotingPublic-Private-People’s Partnerships (4Ps). If COMARCI were to be successful in attractingsuitable funding, it could keep the CTO very busy for at least the next 10 years, working closelywith the African Universal Service and Access Fund Association (AUSAFA), itself created by theCTO, and with regulators, financial institutions, operators, equipment manufacturers,and local community leaders.STRENGTHENING INTERNATIONAL COLLABORATIONA major responsibility of an international organisation such as the CTO, is to continually strengthencollaboration between and amongst its membership, especially to facilitate the sharing of relevantcross-continental experiences and knowledge.To the extent that all CTO member countries are members of the International TelecommunicationUnion (ITU), and are also members of a number of regional and continental bodies, suchcollaborations have often taken the form of joint operational activities.So, in the last operational year, the CTO participated or organised a number of joint events withinstitutions such as the Pacific Islands Telecommunications Association (PITA), the Asia-PacificTelecommunity (APT), and the Commonwealth Secretariat at a workshop on disaster management H.E. President of Sierra Leone, Dr. Bai Koroma (left) receives Dr. Ekwow Spio-Garbrah (right)and emergency communications, in Samoa; with the Caribbean Association of National in his office, while Sierra Leone’s Communications Minister, Hon. Ibrahim Kargbo and his DeputyTelecommunications Organisation (CANTO) at a workshop on telecoms regulation in Trinidad in look onMay 2009, and later another workshop on local content in Guyana in January 2010. In March, 2010, I journeyed to Victoria Falls to express solidarity with manyWith the ITU, the CTO held a very successful forum on Standardisation for Next Generation members of the CTO who also are members of the Communications RegulatoryNetworks in Colombo, Sri Lanka, and attended and spoke at the World Telecom event in Geneva Association of Southern Africa (CRASA), who were holding their Annualin October 2009. General Meeting. Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10 www.cto.int 7
  9. 9. CEO’S STATEMENTUNDERSTANDING AND RESPONDING TO THE NEEDS OF CTO MEMBERSHaving declared its interest in customer-centricity in recent years, the CTO These visits enable CTO staff to gain a better understanding of ICT trends in specific memberhas endeavoured to remain close to its membership and to understand their countries, to appreciate some of the legislative, policy, operational and regulatory challengesneeds in order to provide services that meet with their aspirations. An aspect they face, and to explore with leading ICT minds in such countries some options for improvedof this growing proximity to its members takes the form of visitations by CTO collaborative performance. In the course of the last operational year, CTO staff members visitedsenior staff and the CEO to many member countries each year. member countries such as Samoa, Tonga, Fiji, Australia, Trinidad and Tobago, Jamaica, Guyana, South Africa, Nigeria, Mozambique, Mauritius, Namibia, New Zealand, Malaysia, Cameroon, Ghana, Malta, Cyprus, Sierra Leone, Tanzania, Swaziland, Rwanda, India, Bangladesh and Sri Lanka. Discussions in these countries invariably led to decisions regarding the organising of conferences and workshops, the refinements to proposals for various research, advisory, consultancy, and training interventions, or to new business developments.Technology users and industry stakeholders participate at the HR4ICT’09 conference Senior management of the National Communications Authority of Ghana welcome Dr. Spio-Garbrah for interactions at the NCA office8 www.cto.int Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10
  10. 10. CEO’S STATEMENTNEW BUSINESS DEVELOPMENT: GETTING TRANSACTIONAL HEADQUARTERS ADMINISTRATION, HUMAN RESOURCES & FINANCEAs the CTO member countries and institutions continue to face various challenges that in turn The 2009-10 period was the first time CTO staff have spent a full operationalimpact on CTO operations, it has become increasingly clear that the CTO must be able and willing year in a building that the Organisation itself owns. The new CTO offices, byto become party to transactional business development opportunities. Often, the CTO is approached all accounts from those CTO member entity officials who have visited it, isby well-meaning industrialists, developers and manufacturers of new products and services, quite well located in Hammersmith, London, in terms of access and conveniencedesirous of entering some of the markets that constitute the CTO membership. In 2004, CTO to member country officials, and has been well re-decorated and furnished.was approached by the promoters of the Seagateway software and technology, which had been Member country officials who have visited the headquarters have had theexpected to improve the use of ICTs for various aspects of opportunity to meet in spacious rooms, as wasmaritime monitoring and reporting. the case for the meeting of the PDT Member “ Countries (PDTMC) in April 2010, or for theAlthough the CTO participation on an equity share basis did MANAGEMENT IS TAKING STEPS TO meeting in July 2009 of heads of Commonwealthnot eventually yield fruit, Management was heartened by thefundamental support given by Council in 2004 for the CTOto engage in relatively low-risk, non-cash business development IMPROVE ALL OPERATIONAL ASPECTS OF CTO ACTIVITIES TO ENSURE “ agencies located in the UK. The availability of extra desks and web access HIGHEST QUALITY DELIVERABLESprojects that had high potential rewards. In recent years, has made it possible for the CTO to bettertherefore, the CTO has continued to explore opportunities accommodate visiting member country officialsfor minority stakes in various businesses that have a promise who wish to use an office for a day or two, asof a good return on investment (ROI) based on the CTO’s non-cash investment of professional well as Commonwealth Fellows, Executive Committee members, and othertime and effort. interns. CTO Management and staff take this opportunity to thank all CTO member countries and sector members who contributed towards the BuildingThese opportunities have included engagement with companies particularly in the areas of Fund that eventually made the purchase of the building possible.financial services platform development such as Iceni and Tribalnets, technology equipmentproviders for broadband network deployment from China and India, and applications services The move from rented offices to 64-66 Glenthorne Road was, however, notplatform such as cell broadcasting for Sri Lanka, Mauritius and other member countries. without various sacrifices and losses. The building’s purchase price, mortgage financing costs, broker origination fees, real estate agent’s fees, legal costs,A major new business development initiative is that of a Commonwealth Telecom Development stamp duty and VAT, and the costs of redecorating the new office and payingFund (CTDF), working with potential investment agents, such as Futurealities, for unutilised rental months at the previous office, cumulatively contributedfund managers like Ashmore, and other partners for the launch of the fund in the to large one-time payments and to an eventual operating loss for the CTO forfirst half of 2011. the FY 2009-10 period. Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10 www.cto.int 9
  11. 11. CEO’S STATEMENT Subsequently, the remaining staff members have had to multi-task as never before, in a manner that has also affected the effective and timely delivery of some services, and some aspects of managerial oversight and quality control. Management is taking steps to improve all operational aspects of CTO activities to ensure highest quality deliverables. LOOKING FORWARD The 2010-11 operational year is the terminal year of the three-year Strategic Plan that was adopted by Council in September 2007 in Jamaica. That Plan set some relatively ambitious targets for CTO financial and operational growth. It was a plan - like most plans prepared and agreed before 2009 - that did not foresee the global economic and financial crunch and itsThe Chairman, President and senior management of the Association of Mobile Telecom impact on governments and industry. In viewOperators of Bangladesh (AMTOB) present Dr. Spio-Garbrah with a plaque of appreciationduring his visit to Dhaka of factors that have been recounted above, it is not likely that Management will meet theDuring 2009-10, the Organisation, in response to these large one-time charges financial expectations of the plan by the endand also the detrimental impact on CTO finances of the global economic and of March 2011. However, during the past two Bashir Patel, Director of Programmes and Business Development, CTO, speaking at the Fiji conferencefinancial crunch, was compelled to retrench and to lay off some four staff years, a number of investment seeds havemembers. The opportunity was also taken to terminate the employment of been sown, which if and/or when they reachsome weak performers. Additionally, a thorough review was conducted of fruition, could see the CTO on a quite different trajectory path of financial health, operationalevery line of CTO expenditure, an expenditure freeze was placed on numerous diversity, and membership and staff growth. The willingness of an increasing number of entitiesitems on the budget, the Management staff agreed to take a 10% voluntary to engage the CTO’s fee-earning advisory and consultancy services, and to invite the CTO intotemporary salary cut (subsequently increased to 20% for the CEO), and other equity-sharing arrangements, when added to the CTO’s traditional sources of revenue, stand aausterity measures were introduced. very good chance of brightening the Organisation’s future.10 www.cto.int Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10
  12. 12. CEO’S STATEMENTCEO SUCCESSIONThe CTO Constitution requires the CEO to be engaged on a four-yearly contractbasis. The Constitution does not prescribe any term limits. However, as a believer in goodgovernance, and in mentoring and coaching subordinates and developing potential successors,it is my conviction that all good leaders must plan well for their eventual replacement. As such,it is not my intention to seek an additional term of office after the expiry of my current contractin September 2011.The Executive Committee and the Council will be invited to take necessary steps, with my adviceand counsel, at the 50th Annual General Meeting in Colombo, Sri Lanka, in September 2010,to begin the search process for a suitable replacement for me. Samuel Fletcher, Manager, International Events and Corporate Communications, CTO, interacts with exhibitors at a CTO conference Depending on the decisions of Council and the success of the search, I expect to conclude my service as CEO of the CTO in 2011, although I hope to be available thereafter to actively assist the Organisation in any other desirable capacities. I remain absolutely confident that under a qualified and motivated new successor, the CTO will continue to grow from strength to strength inICT organisations and associated agencies benefit from a knowledge-sharing CTO conference in Maputo, Mozambique the years ahead. Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10 www.cto.int 11
  13. 13. The CTO management team (left to right): (back) Rakesh Luchmun, Marcel Belingue, Visiting interns from Hong Kong (left to right) Fong Siu Ping, Wong Webbie, Lo Yin Yu, Law Pui Yin, Tsang Tik Man and WongDr. Ekwow Spio-Garbrah, Samuel Fletcher, Kojo Boakye, (front) Bashir Patel and Lasantha de Alwis Ho Cheung Sector membership is open to any entity whose functions and activities are compatible with the purposes of the CTO. Sector membership is divided into two categories:ABOUT THE CTO • Industry Partners representing business and the private sector • Development Partners representing the public sector, developmental agencies, academiaThe Commonwealth Telecommunications Organisation was established in and civil society1901 and has gone through several phases of life since then. In 2002 theCTO Constitution was amended to create a two-tier membership structure; This two-tier membership structure is specifically designed to provide a platform for multi-stakeholderOn the first tier are the Full Member Countries (FMCs) while the second tier partnerships, which is critical for the development of ICTs. The CTO pays specific attention to helpconsists of Sector members. While all Commonwealth countries are members the Global ICT Community, particularly its developing country members, achieve Millenniumof the CTO, FMCs are those Commonwealth countries that make an agreed Development Goals, the deadline for which is fast approaching. The CTO has always been the voicecontribution to the Organisation’s annual budget. of the marginalized in the Global ICT Agenda and will continue to play this role in future.12 www.cto.int Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10
  14. 14. ABOUT THE CTOVISION AND MISSIONOur VisionThe CTO vision adopted, in 2002, calls upon the Organisation to become “the pre-eminentinternational ICT organisation dedicated to promoting social and economic development in theCommonwealth and beyond by helping to bridge the digital divide.”Our MissionIn view of the unique strengths, capabilities, relationships and networks built over a hundredyears, the CTO works towards its vision by: The Secretary to the President of Sri Lanka, Mr. Lalith Weeratunga, in a friendly handshake with the CTO CEO at Sri Lanka’s Presidential Palace • Offering the highest quality programmes for capacity development, knowledge sharing and information services to member countries • Deepening, expanding and diversifying the partnerships between governments, businesses and other organisations to reduce global poverty and achieve the Millennium Development Goals for ICT • Helping bridge the digital and knowledge divide especially in the five key sectors of food and agriculture (e-nutrition), education (distance learning), health (telemedicine), e-government and e-commerce; The CEO of CTO with Mr. Ernest Ndukwe, immediate past CEO of Nigerian Communications • Facilitating the successful development of telecommunications and other businesses to Commission, ITU secretary General, Dr. Hamadoun Toure, and past Director General of the support social and economic development objectives of governments and civil society. Sri Lanka Telecommunication Regulatory Commission (SLTRC), Priyantha Kariyapperuma at an ITU conference Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10 www.cto.int 13
  15. 15. ABOUT THE CTO KEY SERVICES PROVIDED TO MEMBERS • Multi-stakeholder national and regional ICT planning and plan implementation support • Training and capacity-building in policy, regulation, technology and business • International and regional conferences and seminars • Country and company specific events and workshops • Advisory and consultancy services • Research and studies • Information and publication services • Provision of need-based specific competenciesThe CTO governance is carried out through four main organs set up by theConstitution that ensures both efficient management and good corporategovernance: • The Council • The CTO Forum Hon. Maj. Gen. Madut Biar Yel, Minister of Telecommunications and Postal Services, Government of Southern Sudan, • The Executive Committee • The Secretariat Rt. Hon. Baroness Pauline Neville-Jones, UK Minister of State for Security and Counter-Terrorism, and Dr. Spio-Garbrah, CEO of the CTO at the CTO Cybersecurity 2010 Forum in London14 www.cto.int Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10
  16. 16. ABOUT THE CTOMembers of the CTO CouncilTHE COUNCILThe Council is the supreme governing body of the CTO, consisting of representatives appointed Council elects the Chairperson and two Vice-Chairpersons who hold office for aby each of the Full Member Countries. Council meetings are held once every year, hosted by a period of one year. Management’s submissions to the Council at the CouncilFull Member Country, to evaluate the achievements during the past operational year and to meetings and the deliberations are documented and disseminated widely toexamine and approve plans for the succeeding operational year. ensure that the Organisation proceeds on the path laid by the Council. Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10 www.cto.int 15
  17. 17. ABOUT THE CTO CHAIRMAN 1ST VICE CHAIRMAN 2ND VICE CHAIRMAN DEVELOPMENT PARTNERS SECRETARIAT REPRESENTATIVE MR. PATRICK MASAMBU MR. ANUSHA PALPITA MR. JEAN LOUIS DR. EKWOW SPIO-GARBRAH Executive Director Director General BEH-MENGUE MR. ALAGI B. GAYE Chief Executive Officer Director General Uganda Communications Telecommunications Telecommunications Commonwealth Commission, Regulatory Commission, Regulatory Board, Public Utilities Regulatory Telecommunications Uganda Sri Lanka Cameroon Authority, The Gambia OrganisationTHE EXECUTIVE COMMITTEEThe Executive Committee manages the affairs of the Organisation in-between The Executive Committee consists of the Chairperson, two Vice Chairpersons, twoCouncil meetings by monitoring the progress according to the approved strategic representatives appointed by Sector members - one to represent the Development Partnersplan and budget and providing advice and guidance. The Committee also intervenes and the other to represent the Industry Partners, and the Chief Executive Officer ofwhen strategic level decisions are to be taken in between Council meetings. the Organisation.16 www.cto.int Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10
  18. 18. ABOUT THE CTOTHE CTO FORUMThe CTO Constitution mandates the holding of the Forum which is the platform for Sector Membersto contribute ideas and discuss issues with Representatives of Full Member Countries and MemberCountries. As it is also open to all stakeholders including non-members, over the years the Forumhas grown to become the premier ICT event of the Commonwealth and a much anticipatedconsultative platform where issues of prime importance in the ICT field are discussed, examined,evaluated, debated and consensus built. Set on a theme of critical importance to a wide sectionof the Global ICT Community, the Forumis today recognized as a platform fornot only to gain critically needed “knowledge but also to network with keydecision makers in the public sectorand the private sector. Conducted in ahighly interactive form the Forum is also PROJECTS AND INITIATIVES ULTIMATELY AIM AT DELIVERING “ VALUE TO MEMBERSa place for countries and companies toshowcase innovative technologies.Forum for 2010, due to be held from13 - 15 September, 2010 in Colombo,Sri Lanka, is titled “Digital Commonwealth” and will examine issues around the current aim of alarge number of countries to set up Next Generation Networks to deliver value added services.It promises to be a lively and exciting event with contributions from a range of players.THE SECRETARIATThe executive arm of the Organisation is the Secretariat, which bears the responsibility of operationalisingthe approved work programme. Staffed by individuals from Full Member Countries with key competencies (Left to right) CEO of CTO, Dr. Ekwow Spio-Garbrah with H.E. John Evans A. Mills, President of Ghana at his Presidential Suite. Also in the picture are Hon. Haruna Iddrisu, Minister of Communications,in various aspects of ICTs and led by the Chief Executive Officer, the Secretariat carries out the various Ghana, Mr. James Bebako Mensah, Secretary to the President, Ghana (far right) and Mr. Marteyprojects and initiatives within the approved budget, ultimately aimed at delivering value to members. Newmann, Chief of Staff, Government of Ghana (back) Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10 www.cto.int 17
  19. 19. ABOUT THE CTOBUSINESS DEVELOPMENTThe organisation is keen to expand its business developmental activitiesthrough harmonising the activities of the three divisions, namely, the Events,Research and Consultancy and Training and Development, and activelyengaging in suitable pilot schemes and revenue-generating ventures withpartners that are willing to recognise the CTO’s unique inner strengths, suchas its brand-value, its special relationships, and its unique knowledge base,in an appropriate manner. The Organisation has sought to engage in specificareas that add value to the member countries and to enhance their developmentof ICT initiatives. These include: • Development of a mobile financial services platform working alongside two technology solution providers for possible launch in some member countries • Broadband Network Deployment working with two new technology providers and local partners in at least four member states to serve rural communities • Working with lead industry partners on specific Applications Services development. These include e-agric projects, rural employment bureaus, a cell broadcasting for early warning disaster management network, and working in partnership with industry and local partners to implement such solutions • The provisioning of ICT training programme and trainers through local partners • Establishment of a Commonwealth Telecom Development Fund particularly Dr. Ekwow Spio-Garbrah, Chief Executive Officer, CTO and Philip Victor, Director of Training Skills Development & Outreach, to assist both local industry and operators to fund ICT specific projects. IMPACT, sign an MOU for multi-lateral co-operation against cyber crimes18 www.cto.int Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10
  20. 20. ABOUT THE CTOTHE COMMONWEALTH AFRICAN RURAL CONNECTIVITY INITIATIVE (COMARCI)Today access to ICTs is considered a basic human right. The CTO launched the CommonwealthAfrican Rural Connectivity Initiative (COMARCI), under a mandate issued by the CommonwealthHeads of Government in 2007 to ensure that the vast majority of people in Africa who lack basicconnectivity are provided the means to enjoy the benefits of the ICT revolution.During Phase One of COMARCI, CTO assessed the status of rural connectivity in the then eighteen PEOPLE’S SECTOR PRIVATE SECTOR • Make in-kind contributions to • Maximise the contributionsAfrican countries in the context of the policies and regulations put in place by six comparator set up networks (land, labour, etc.) of the Public and People’s sectorcountries, (Australia, Canada, India, Malaysia and the US) together with innovative technologies • Service and protect the network • Design and offer value-added servicesand novel business models that have had proven impact on rural ICT connectivity. • Help collections to minimise default • Use appropriate/ home grown technical • Demand and resource peopleThe resulting African Rural Connectivity Report (available for downloading at utilise value-added services • Plan forhttp://www2.cto.int/COMARCIReport.pdf) was launched in December 2008. long-term paybackToday, the CTO is in Phase Two of COMARCI to bring direct and tangible impact on the ruralconnectivity challenge in Africa by adapting innovative technologies and novel business modelsin multi-stakeholder frameworks of Public-Private-People’s Partnerships (4Ps).COMARCI Phase Two aims to facilitate the setting up of new ICT networks for marginalised PUBLIC SECTORcommunities and to leverage these networks for the delivery of public services. • Create enabling policy/regulatory frameworks • Offer funding via Universal Service and Access Fund AgenciesThe benefits of Phase Two of COMARCI extends far beyond providing rural communities with ICT • Aggregate public sector demandaccess; indeed it opens new vistas for improving North-South trade (through e-Commerce), for commercial rollout • Co-ordinate forming of 4Pshealth (through e-Health), education (through e-Education) and importantly, governance and civilsociety empowerment (through e-Governance).Appreciating the challenges of introducing the new concept of 4Ps and the need to guide thestakeholders to effectively use the concept, the CTO is conducting a series of in-country capacity-building workshops aimed at facilitating the forming of 4Ps. Building Private-Public-People’s Partnerships Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10 www.cto.int 19
  21. 21. ABOUT THE CTOSTAKEHOLDERS OF THE COMARCI PHASE TWO WORKSHOPS PUBLIC SECTOR PEOPLE’S SECTOR FINANCING PARTNERS • Ministry/Ministries in charge of telecommunications and ICTs • Local and international non-governmental • Multilateral and bilateral organisations donor agencies (e.g. EU, World • ICT Regulatory Agency Bank, UNDP, FAO, USAID, DFID, • Community-based organisations CIDA) • ICT Implementation Agency • Community leaders (e.g. traditional rulers and • Regional and national • Universal Service and Access Fund agency religious leaders) development banks • Other Public sector entities that could/should use e-services (e.g. African Development • Local representatives (e.g. elected local officials, (e.g. Ministries in charge of Education, Agriculture, Health, Bank) health workers, school principals/teachers) Employment, Women, Youth, etc.) • Local savings and loan • Local and community based savings associations PRIVATE SECTOR and loan associations • Telecommunications operating companies Successes to date in this series of workshops: o Fixed line operators COUNTRY PLACE DATES DELEGATE NOS. o Mobile operators Nigeria Ibadan 18-19 February, 2010 600 o Internet service providers Nigeria Yola 24-25 February, 2010 300 Sierra Leone Makeni 10-11 March, 2010 1200 • Innovative technology solution providers, particularly home grown technologies Nigeria Awka 18-19 March, 2010 600 • Satellite and Cable-based international connectivity Nigeria Minna 15-16 April, 2010 500 providers Nigeria Kano 26-27 April, 2010 600 • Application service providers and content providers Nigeria Calabar 29-30 April, 2010 30020 www.cto.int Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10
  22. 22. RESEARCH & CONSULTANCYThe 2009-10 operational year saw the CTO’s Research and Consultancy Division carry out severalmajor projects. The CTO-led team started a consultancy to provide a strategic plan for the NationalCommunications Authority of Ghana. This project commenced in August 2009 and is expectedto be completed by September 2010. The outcomes of this project are expected to be of greatinterest to a number of CTO member institutions in view of its applicability across a range of similarinstitutions.In November 2009, the CTO was awarded an assignment to study and advise on how UNICEF couldleverage mobile communication channels to deliver its mandate effectively. This project calls for theCTO to examine: • projects and initiatives by mobile operators who have multi-country operations to identify the value added services they provide now and plan to provide in the future • carry out a deep analysis of fourteen countries (Bangladesh, Egypt, Ghana, Iraq, Kosovo, Lao PDR, Malawi, Mongolia, Philippines, Sierra Leone, Sri Lanka, Suriname, Uganda and Zambia) to understand the value added services landscape in each country, and • identify which of the current and planned services would be of value to UNICEF.The outcomes of the project are being made available through http://mobiles4dev.cto.int/. It is anexciting project which builds on CTO’s previously gained experiences of research into the field ofmobiles and its socio-economic development potentials.The CTO submitted a proposal in March 2010 during the operational year, which was subsequentlyapproved by the National Communications Commission (NATCOM) of Sierra Leone, to carry out anAccess Gap study to base interventions under Sierra Leone’s newly established Universal ServiceDevelopment Fund. Screenshot of the Mobiles4Dev website, a project in association with UNICEF Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10 www.cto.int 21
  23. 23. RESEARCH & CONSULTANCYThe CTO’s proposal was based on a novel business model whereby the workwill be carried out jointly with the CTO team and NATCOM personnel with astrong skill transfer element allowing NATCOM to update the analysis in futurewhenever needed.ICT4DM, the CTO’s seminal programme to build the capacity of stakeholdersto use ICTs for disaster management, registered another success by holdingthe sixth workshop in Samoa for the Pacific region, supported by theCommonwealth Secretariat and the ITU, attended by a number of countries.African Universal Service and Access Fund Association, mentored by the CTO,has made steady progress and it is planning to hold the first Annual GeneralMeeting in August 2010 in Ghana in the margins of the CTO’s ConnectingRural Communities conference. AUSAFA addresses a long-felt need for the CTO programmes and conferences: Opening doors for new opportunities and partnershipsUniversal service and Access Funds by providing a platform to find resolutionsto common issues.Marcel Belingue, Senior Manager, Programmes, CTO (second from right), shares a moment Business executives network in an environmentally friendly and relaxed atmosphereof humour with other delegates at the HR4ICT’09 conference22 www.cto.int Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10
  24. 24. TRAINING & CAPACITY-BUILDINGIn an industry uniquely typified by rapid and constant change, CTO training and capacity building PROGRAMMES SUBJECT BUSINESSprogrammes allow governments, regulatory agencies and operators to stay abreast of new BREAKDOWN MANAGEMENT 28%technologies, market changes and best practices. As part of our mission to offer the highest 2009-10quality programmes for capacity development, knowledge sharing and information services tomember countries, and despite the prevailing economic recession, we have facilitated, and inmost cases fully funded access to our programmes for over 900 ICT professionals fromforty-one countries during 2009-10. These programmes were channelled through our two main TECHNOLOGY 57% REGULATION 15%programmes, namely the Programme for Development and Training and the CTO’s Portfolio ofCourses. A total of forty-three programmes were completed during the period May 2009 to June2010, benefiting members in Asia-Pacific, the Caribbean and Africa. As in previous years, theseprogrammes focused predominantly on new technologies, regulation, and telecom business PROGRAMMES REGIONALmanagement. Increasingly also, many CTO members are part of larger and more structured BREAKDOWN CARIBBEAN 5%regional frameworks for ICTs such as regional ICT associations in which non-CTO members are 2009-10active. Our efforts to reduce duplication of efforts means working wherever feasible with these ASIA-PACIFIC 20%bodies to deliver programmes that extend access to CTO knowledge sharing programmes to thesenon-members, with the view to ensure an equal level of knowledge and awareness among all AFRICA 75%stakeholders on key issues. As part of this effort, we started our regional joint programmesin the Caribbean region, with programmes aimed at building greater understanding of the roleof regulation among operators in the region. We are committed to partner in similar ways withregional organisations in Asia-Pacific and Africa in the coming months. PROGRAMME DELEGATES AMERICAS 24%TECHNOLOGY CHANGES AND ADOPTION BY MEMBERS BREAKDOWN 2009-10The operational year 2009-10 saw the continuation of members preparing for the deployment ASIA-PACIFIC 11%of new network technologies. Through a combination forty-three technology and businessmanagement programmes, CTO continued to support these efforts, not just in the area oftechnology, but also in terms of business applications and regulatory implications. SUB-SAHARAN AFRICA 61% EUROPE & CENTRAL ASIA 4% Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10 www.cto.int 23
  25. 25. TRAINING & CAPACITY-BUILDINGMIGRATION TO PACKET-SWITCHED NETWORKSFollowing the trend set by most advanced networks in the world in Asia and The conference is open to, and equally promoted among government institutions, the private sectorEurope, our member operators are investing in the migration to end-to-end packet- and civil society. HR4ICT’09 focused on Technology Evolution, Market Changes and the Challengeswitched networks, alongside a gradual upgrade to fibre-based infrastructure at for Human Resources Management. Held in Port of Spain in November 2009, the event attractedboth access and transmission levels. To be successful and sustainable, these over eighty participants from twenty-five countries, including eight countries with no PDT partners.network upgrades require new skills sets among technical staff in any company In-depth discussions included:as well as, eventually, an understanding of the new revenue generating applicationsby the company’s commercial staff. For the third consecutive year, our programmeshave reflected this trend, focusing predominantly on topics ranging from fiber • Network technology evolution and market trendsoptic network design, MPLS, and SDH to interconnection, network project (fixed-mobile convergence and long-term evolution)management and pricing. • Policy development for long term capacity building for ICTsMEMBERS’ STEADY ROAD TO WIRELESS BROADBAND • Adapting to new work trendsIn most of our members’ markets, wireless broadband remains the most likelyroute to broadband access for all. Member operators are investing in wireless • Grooming the next generation of leaderstechnologies such as WiMAX or 3G to offer faster access to the Internet, and wepride ourselves in having contributed to building the necessary capacity to deploy • Changes in technology and market forces and the challenge of talent managementand market these solutions in countries such as Papua New Guinea and SouthAfrica. • Planning and investing in an adaptable workforce • Leveraging employee relations management to increase business efficiencyHR4ICT • Planning and recruiting for changeAfter being held as workshops in the two previous years (Solomon Islands,2007-08 and South Africa, 2008-09), HR4ICT was re-positioned in 2009 as • Retaining and optimising key talent during a recessiona global annual conference designed to address the rapid evolution of networktechnologies and their applications. It is a conference for showcasing and • Conflict prevention and resolutiondiscussing visions, ideas, challenges, needs, success stories and best practices.24 www.cto.int Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10
  26. 26. “ MANY CTO MEMBERS ARE PART OF LARGER AND MORE STRUCTURED REGIONAL FRAMEWORKS FOR ICTS “Delegates at the HR4ICT’09 conference meet in Port of Spain, Trinidad and Tobago,to discuss HR responses to technological evolution and market changes in ICTs
  27. 27. TRAINING & CAPACITY-BUILDING PDT MEMBERSHIP: ADDING VALUE THROUGH A WIDER SUPPLIER BASE AND COMMERCIALISATION As a membership programme, the Programme for Development and Training is a useful means for public and private ICT organisations in the Commonwealth and beyond to source specialist training for their staff through the CTO. PDT members have access to over two hundred experts in the Americas, Europe, Africa and Asia. In recent months, the most important addition to the PDT has been the significant increase of its supply capability, with the joining of new partners, including BSNL (India). Alongside new PDT recipient members, the joining of these new supplier members is recognition of the position of theListening in at the HR4ICT’09 Forum in Trinidad and Tobago PDT as an effective channel to both procure and supply ICT expertise internationally.JOINT PROGRAMMES The “commercialisation” of the PDT continues to improve, helping to raise additional funds for PDT partners, based on more effective marketing and sales within the training division.CTO successfully held two joint programmes in the Caribbean region, in partnershipwith the Caribbean Association of National Telecommunications Operators: PORTFOLIO OF COURSES: AN ALTERNATIVE TO MEMBERSHIP • Telecommunications Regulation in Practice (May 2009, Port of Spain, Trinidad & Tobago): This programme was aimed at helping operators in the The Portfolio of Courses, which offers over a hundred courses, registered equally encouraging signs region better understand and respond to regulatory initiatives in the region. with the delivery of a capacity-building programme in preparation for the deployment of Tanzania’s national IP backbone, as well as successful shorter programmes in South Africa, Tonga and Botswana. • M-Content and Value Added Services (February 2010, Georgetown, Guyana): This programme was focused on the needs of the Caribbean PDT VS POC PROGRAMMES 2009-10 mobile operators and other stakeholders in the region to appreciate and PORTFOLIO develop profitable non-voice services, such as mobile content and value OF COURSES 30% added services. PROGRAMME FOR DEVELOPMENT & TRAINING 70%These programmes were the first of a series of joint programmes the CTO iscommitted to organise in the near future.26 www.cto.int Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10
  28. 28. TRAINING & CAPACITY-BUILDINGWith thirty per cent of CTO training programmes Overall, technology and market changes continue to occur in member markets, “now delivered on a commercial basis throughthe Portfolio of Courses (up from fourteen per PDT MEMBERS HAVE ACCESS TO “ calling for new policies to ensure development objectives in relation to ICTs are met.cent in 2008-09), the Organisation sees signs OVER 200 EXPERTS GLOBALLYof greater interest and confidence from members Looking back at the achievements summarised above, the CTO is confidentand non-members to turn to CTO for technical that it can fully support member countries and other stakeholders in theirassistance and expertise. need for capacity-building.PORTFOLIO OF COURSES 2009-10 MONTH SUBJECT LOCATION May 2009 Telecommunications Regulation in Practice Port of Spain, Trinidad and Tobago July 2009 Marketing and Pricing of Next Generation Networks Mbabane,Swaziland July 2009 Fibre Optic Access Networks and Principles Suva, Fiji Islands of Optical Multiplexing July 2009 Principles of Radio Transmissions & Optical Multiplexing Suva, Fiji Islands August 2009 Issues for Regulators in Postal Services Sandton, South Africa August 2009 Alternate Dispute Resolution Douala, Cameroon August 2009 Voice over IP & MPLS Gaborone, Botswana August 2009 Numbering Sandton, South Africa August 2009 IP & MPLS Port Louis, Mauritius CTO conferences provide ICT experts a platform to share their knowledge and experiences Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10 www.cto.int 27
  29. 29. TRAINING & CAPACITY-BUILDING MONTH SUBJECT LOCATION August 2009 Interconnection Sandton, South Africa August 2009 Voice over IP & MPLS Lae, Papua New Guinea September 2009 Interconnection Agreements Nadi, Fiji September 2009 Next Generation Networks Maputo, Mozambique September 2009 Next Generation Network Planning & WiMAX Engineering Port Moresby, Papua New GuineaBashir Patel, CTO Director of Programmes & September 2009 Diploma in Telecommunications Management Studies Buea, CameroonBusiness Development in deep discussionswith Ahmad Zia Mian, Director General, Office ofUtilities Regulation, Jamaica, at a CTO event September 2009 Customer Service and Customer Care Maputo, Mozambique October 2009 2.5G, 3G: the path towards 4G Nukualofa, Tonga October 2009 Introduction to Telecommunications Management Gaborone, Botswana October 2009 GSM Technologies (2G, 2.5G, 3G, EDGE, GPRS) Olifantsfontein, South Africa October 2009 Digital Broadcasting Sandton, South Africa October 2009 IP Network & Design Applications including IP Basics Honiara, Solomon Islands November 2009 ICT Regulation Drafting Sandton, South Africa November 2009 Project Management Tools for Project Managers Suva, Fiji IslandsDelegates network at a conference cocktail evening28 www.cto.int Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10
  30. 30. TRAINING & CAPACITY-BUILDING MONTH SUBJECT LOCATION November 2009 Interconnection Agreements & Pricing Honiara, Solomon Islands November 2009 HR4ICT09: Technology Evolution, Market Changes Port of Spain, Trinidad and Tobago and the Challenge for HRM November 2009 Annual Meeting of Liaison Officers 2009 Port of Spain, Trinidad and Tobago January 2010 Licensing, Interconnection and Price Regulation under Nairobi, Kenya a Converged/Unified Technology and Licensing Environment CTO Chairman, Patrick Masambu, presents January 2010 Consumer Protection Nairobi, Kenya the 2008-09 “Staff of the Year” award to Marianette Violeta, Senior Officer, Finance at the CTO Forum 2009, in Fiji February 2010 M-Content and Value Added Services Georgetown, Guyana February 2010 GSM Technologies Gaborone, Botswana March 2010 Regulatory Finance Explained and Regulatory Economics: Olifantsfontein, South Africa Costing and Pricing of Interconnection and other Issues March 2010 The Road to 4G Maputo, Mozambique April 2010 Fiber Network Planning for Metro and Long Haul Dar es Salaam, Tanzania April 2010 DWDM & Optical Networking Dar es Salaam, Tanzania Nowshard Yehiya, CTO’s Business Development Officer, takes a moment to share his knowledge April 2010 SDH Transmission Systems Dar es Salaam, Tanzania and experience in sales with Lo Yin Yu, a visiting intern, from Hong KongCommonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10 www.cto.int 29
  31. 31. TRAINING & CAPACITY-BUILDING MONTH SUBJECT LOCATION May 2010 SDH Technology (OptiX OSN /3500/7500/9500 O&M) Dar es Salaam, Tanzania May 2010 FE/GE over SDH Dar es Salaam, Tanzania May 2010 Telecom Project Management Dar es Salaam, Tanzania May 2010 Datacom Equipment Dar es Salaam,Tanzania May 2010 MPLS (MPLS over SDH, MPLS over IP) Dar es Salaam, TanzaniaRakesh Luchmun, Senior Manager Finance & May 2010 Advanced Telecom Project Management Dar es Salaam, TanzaniaAdministration, CTO, has a tête-à-tête withconference participants June 2010 Advanced AutoCAD Dar es Salaam, Tanzania June 2010 Next Generation Networks Ndola, Zambia July 2010 Convergence & Talent Management Gaborone, BotswanaLasantha De Alwis, Corporate Secretary/Senior Cultural programmes help to blend in with the Commonwealth spiritManager - Programmes, CTO, chats with a delegateduring a tea break30 www.cto.int Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10
  32. 32. TRAINING & CAPACITY-BUILDING “ “ CTO DELIVERS TRAINING TO MEMBERS AND NON-MEMBERS IN OVER 40 COUNTRIESCommonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10 www.cto.int 31
  33. 33. INTERNATIONAL EVENTS The fiscal year 2009-10 was a challenging year for the International Events division at CTO, due mainly to external factors such as the global economic downturn. Yet the Organisation was able to hold a total of seven highly successful events during FY 2009-10, including in Asia (India and Brunei), Africa (Zambia, Mozambique and South Africa), The Pacific (Fiji), The Caribbean (Trinidad & Tobago) and Europe (The UK). This success was due to the in-depth research of the topics, addressing the interest of individual stakeholder groups, engagement of regional organisations and quality of speakers. With early signs of economic revival clearly visible, CTO events are set to scale new heights in the coming operational year with the current line up of events improving further and by the addition of new events such as Cybersecurity Forum.UK Minister of State for Security and Counter-Terrorism, Rt. Hon. Baroness Pauline Neville-Jones, Pro-active engagement with public and private sectors at the Cyber Security Forumgives a keynote address at the CTO Cybersecurity 2010 Forum32 www.cto.int Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10
  34. 34. “ THE CTO’S STRONG RELATIONSHIPS WITH OTHER INTERNATIONAL AND REGIONAL BODIES SUCH AS THE ITU, THE PTC, PITA, APT, CRASA, WATRA, ATU, CANTO, CTU HAS HELPED ENHANCE CTO’S PROFILE “Delegates participate at the CTO Cybersecurity 2010 Forum to discuss Common Responses to a Global Challenge
  35. 35. INTERNATIONAL EVENTS EVENTS LINE-UP 2009-2010 • The 5th Annual Digital Broadcasting Switchover 2010 Forum 21 - 23 April, 2010, Johannesburg, South Africa • The 4th Annual e-Gov Africa 2010 Forum 23 - 25 March, 2010, Maputo, Mozambique • The 2nd Annual Investing in ICTs in Emerging Markets 2009 8 - 10 December, 2009, London, UK • HR41CT’09 16 - 18 November, 2009, Port of Spain, Trinidad & Tobago • The 7th Annual CTO Forum 2009 and the 49th Meeting of the CTO Council 14 - 18 September, 2009, Nadi, Fiji • The 4th Annual Connecting Rural Communities Africa Forum 2009 25 - 27 August, 2009, Livingstone, Zambia • The 2nd Annual Asian Pacific e-Gov Forum 2009 28 - 30 July, 2009, Jerudong, Brunei • The 3rd Annual Connecting Rural Communities Asia Forum 2009 23 - 25 June, 2009, New Delhi, India Speakers and attendees at the COMARCI event in Sierra Leone in March 201034 www.cto.int Commonwealth Telecommunications Organisation 2010 ANNUAL REPORT 2009 - 10

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