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The Collision of Climate, Change, and Culture_Agile Day Chicago 2018

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The collision of Climate, Culture, and Change and the impacts of getting it wrong. Presented at Agile Day Chicago 2018. To see more, visit https://www.kaiovate.com/knowledge-sharing/climate-culture-and-change

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The Collision of Climate, Change, and Culture_Agile Day Chicago 2018

  1. 1. E b o n y N i c o l e B r o w n CHANGE, CLIMATE, & CULTURE AV O I D I N G T H E CO L L I S I O N October 26, 2018 1
  2. 2. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m TODAY’S TOPIC October 26, 2018
  3. 3. EBONY NICOLE BROWN INDUSTRIES <50 5,000 >5,000 SaaS Oil & Gas Financial Insurance Gaming E-commerce NavigationTravel Manufacturin g Critical Communications Secondary Marketplac e EMPLOYEE SIZE GLOBAL EXPERIENCE Organizational Effectiveness Change Strategist Training & Design People Development Leadership Coaching Agility Development Consultant WHAT I DO THOSE THINGS End-2-End Catalyst INDUSTRY ENGAGEMENT Kaiovate.com
  4. 4. CLIMATE VS CULTURE K N O W T H E D I F F E R E N C E S October 26, 2018
  5. 5. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m CLIMATE VS CULTURE 5October 26, 2018 Climate Culture Change
  6. 6. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m ORGANIZATIONAL CLIMATE 6October 26, 2018 The mood or temperature at any given moment that describes the perceptions and attitudes of the people in the culture.
  7. 7. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m CLIMATE: ATTRIBUTES • Manipulated or changed based on needs • Changes per the behavior of employees • Focuses on current work practices which are defined within the culture • Short term perspective • Reflects the current state of the organization 7October 26, 2018 EASIER TO CHANGE
  8. 8. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m CLIMATE: IDENTIFICATION 8October 26, 2018 “Wow! This place has an amazing energy. People are so friendly and it feels so positive.” “Wow, it feels like something happened here. Everyone seems scared. This atmosphere is horrible.”
  9. 9. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m ORGANIZATIONAL CULTURE 9October 26, 2018 “A pattern of shared basic assumption that have been invented, discovered or developed by a given group as it learns to cope with its problems of external adaptation and internal integration… that has worked well enough to be considered valid and therefore to be taught to new members as the correct way to perceive, think and feel in relationship to those problems.” - Edgar Schein, founder of the Organizational Culture Model Assumptions Values Artifacts & Symbols
  10. 10. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m ORGANIZATIONAL CULTURE 10October 26, 2018 • Beliefs • Values • Norms of behavior • Emotional intelligence • Thoughts • Routines • Traditions • Sense-making • Perspectives
  11. 11. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m CULTURE: ATTRIBUTES • Reflects the atmosphere of the organization which has evolved over a number of years • Typically frames employees boundaries, guidelines, and constraints • Takes years to develop 11October 26, 2018 HARD TO CHANGE
  12. 12. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m CULTURE: IDENTIFICATION Artifacts & Symbols • What are the visible elements in the organization? Shared Values • What are the standards, values, and rules of conduct? • How do people get rewarded & recognized? Basic Underlying Assumptions • What are the assumptions deeply embedded in the organizational culture? 12October 26, 2018 Assumptions Values Artifacts & Symbols
  13. 13. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m CULTURE: ARTIFACTS & SYMBOLS What are the visible elements in the organization? 13October 26, 2018 • Logos • Building • Games • Seating • Clothing • Communication • Technology
  14. 14. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m CULTURE: SHARED VALUES What are the standards, values, and rules of conduct? 14October 26, 2018 • Mission shapes our today • Vision prepares us for tomorrow • Value statements prepare us for tomorrow if we believe in them
  15. 15. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m CULTURE: UNDERLYING ASSUMPTIONS What are the assumptions deeply embedded in the organizational culture? 15October 26, 2018 • Unconscious thoughts • Unconscious beliefs • Unconscious perceptions • Unconscious feelings • Unconscious behavior
  16. 16. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m THE DIFFERENCE MATTERS 16October 26, 2018 CLIMATE CULTURE “A climate can be locally created by what leaders do, what circumstances apply, and what environments afford. A culture can evolve only out of mutual experience and shared learning.” - Edgar Schein, founder of the Organizational Culture Model
  17. 17. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m WE TEND TO GET IT WRONG 17October 26, 2018
  18. 18. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m CONFUSION COSTS 18October 26, 2018 • Trust • Effort • Rework • Resource cost • People cost • Consulting cost • Opportunity cost
  19. 19. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m IDENTIFICATION TECHNIQUES 19October 26, 2018 • Listen • Feedback boxes • Feedback forms • Engagement Surveys • Open forums • Observe • Individual innovation • Failure tolerance • Professionalism definition • Recognition systems • Management styles
  20. 20. CHANGE, CLIMATE & CULTURE H O W E V E R Y T H I N G C O L L I D E S October 26, 2018
  21. 21. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m IMPACT OF CHANGE TO CULTURE 21October 26, 2018 Strategy Climate Change Culture
  22. 22. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m HOW IS CLIMATE & CULTURE IMPACTED 22October 26, 2018 What should it look like? What should it look like?
  23. 23. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m INFLUENCE THE INFLUENCERS 23October 26, 2018 Influencer An individual who can reach many people and can influence them to like or dislike, to adopt or ban, to buy into or skip…
  24. 24. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m MAINTAIN A SUSTAINABLE PACE 24October 26, 2018
  25. 25. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m MAKE THE CHANGE HABITUAL 25October 26, 2018 1. Trigger 2. Action 3. Variable Reward 4. Investment Eternal Trigger: What gets people to do the change? Internal Trigger: What gets people to do the change? The behavior to be performed The intrinsic benefit from performing the new change What increases the likelihood of people continuing with the change? Adaptedfrom Hooked:HowtoBuildHabit-FormingProductsbyNir Eyal
  26. 26. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m CULTURE & THE BRAND 26October 26, 2018 YOUR CULTURE IS YOUR BRAND
  27. 27. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m PREVENT COLLISIONS 27October 26, 2018 Culture Climate Change
  28. 28. WRAPPING IT UP T H E P A C K A G E October 26, 2018
  29. 29. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m COLLABORATION 29October 26, 2018 • The current feel • Can be manipulated • Easier to change • Impacts our perception to change • The foundation rooted in history • The artifacts, values, and assumptions • Harder to change • Impacts the ability for change to take place • The new behavior • Comprised of different levels, impacts, and characteristics • Impacts culture & climate
  30. 30. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m CLIMATE VS CULTURE 30October 26, 2018 Change Culture Climate
  31. 31. Until Next Time Ebony Nicole Brown www.Kaiovate.com Ebony Nicole Brown

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