SlideShare a Scribd company logo

The Collision of Climate, Change, and Culture_Agile Day Chicago 2018

The collision of Climate, Culture, and Change and the impacts of getting it wrong. Presented at Agile Day Chicago 2018. To see more, visit https://www.kaiovate.com/knowledge-sharing/climate-culture-and-change

1 of 31
E b o n y N i c o l e B r o w n
CHANGE,
CLIMATE, &
CULTURE
AV O I D I N G T H E CO L L I S I O N
October 26, 2018 1
© E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m
TODAY’S TOPIC
October 26, 2018
EBONY NICOLE BROWN
INDUSTRIES
<50
5,000
>5,000
SaaS Oil & Gas Financial Insurance
Gaming
E-commerce
NavigationTravel Manufacturin
g
Critical
Communications
Secondary
Marketplac
e
EMPLOYEE SIZE GLOBAL EXPERIENCE
Organizational Effectiveness
Change Strategist
Training & Design
People Development
Leadership Coaching
Agility Development
Consultant
WHAT I DO
THOSE THINGS
End-2-End Catalyst
INDUSTRY ENGAGEMENT
Kaiovate.com
CLIMATE VS
CULTURE
K N O W T H E D I F F E R E N C E S
October 26, 2018
© E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m
CLIMATE VS CULTURE
5October 26, 2018
Climate Culture
Change
© E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m
ORGANIZATIONAL CLIMATE
6October 26, 2018
The mood or temperature at any given
moment that describes the perceptions
and attitudes of the people in the
culture.
Ad

Recommended

AI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdfAI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdfmarketingartwork
 
PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024Neil Kimberley
 
Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)contently
 
How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024Albert Qian
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsKurio // The Social Media Age(ncy)
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Search Engine Journal
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summarySpeakerHub
 

More Related Content

Recently uploaded

5 Common Writing Mistakes Infographic.pdf
5 Common Writing Mistakes Infographic.pdf5 Common Writing Mistakes Infographic.pdf
5 Common Writing Mistakes Infographic.pdfRemar Barquilla
 
Get properties to match the dreams of Residents and Investors
Get properties to match the dreams of Residents and InvestorsGet properties to match the dreams of Residents and Investors
Get properties to match the dreams of Residents and Investorspricehalf96
 
How to Get Around Sales Objection | The SMART Sales Systems
How to Get Around Sales Objection | The SMART Sales SystemsHow to Get Around Sales Objection | The SMART Sales Systems
How to Get Around Sales Objection | The SMART Sales SystemsSalesScripter
 
PUBLISHING AND LITERARY NETWORKS IN THE SOUTH WEST_EBOOK_WCOVER.pdf
PUBLISHING AND LITERARY NETWORKS IN THE SOUTH WEST_EBOOK_WCOVER.pdfPUBLISHING AND LITERARY NETWORKS IN THE SOUTH WEST_EBOOK_WCOVER.pdf
PUBLISHING AND LITERARY NETWORKS IN THE SOUTH WEST_EBOOK_WCOVER.pdfUniversity of Exeter MA Publishing
 
02.22.2024 Email Options in Bloomerang.pdf
02.22.2024 Email Options in Bloomerang.pdf02.22.2024 Email Options in Bloomerang.pdf
02.22.2024 Email Options in Bloomerang.pdfBloomerang
 
SYY CAGNY 2024 PRESENTATION (February 20, 2024)
SYY CAGNY 2024 PRESENTATION (February 20, 2024)SYY CAGNY 2024 PRESENTATION (February 20, 2024)
SYY CAGNY 2024 PRESENTATION (February 20, 2024)SYYIR
 
FICCI Monthly Bulletin February 2024.pdf
FICCI  Monthly Bulletin February 2024.pdfFICCI  Monthly Bulletin February 2024.pdf
FICCI Monthly Bulletin February 2024.pdfsubarnamostafa1
 
Sample Competitors' SWOT Analysis for your SEO Strategy
Sample Competitors' SWOT Analysis for your SEO StrategySample Competitors' SWOT Analysis for your SEO Strategy
Sample Competitors' SWOT Analysis for your SEO StrategyRemar Barquilla
 
Hershey Presentation at 2024 CAGY Conference
Hershey Presentation at 2024 CAGY ConferenceHershey Presentation at 2024 CAGY Conference
Hershey Presentation at 2024 CAGY ConferenceNeil Kimberley
 
Truths and Myths of Innovation and Entrepreneurship
Truths and Myths of Innovation and EntrepreneurshipTruths and Myths of Innovation and Entrepreneurship
Truths and Myths of Innovation and EntrepreneurshipYannis Charalabidis
 
Zero Budget Marketing Strategy with KPIs for a Cleaning Detergent Training ...
Zero Budget Marketing  Strategy with KPIs for a Cleaning Detergent  Training ...Zero Budget Marketing  Strategy with KPIs for a Cleaning Detergent  Training ...
Zero Budget Marketing Strategy with KPIs for a Cleaning Detergent Training ...Precious Mvulane CA (SA),RA
 
Let’s get moving! Setting some goals Optimizing your workflow
Let’s get moving! Setting some goals Optimizing your workflowLet’s get moving! Setting some goals Optimizing your workflow
Let’s get moving! Setting some goals Optimizing your workflowngothuyanct
 
Pernod Ricard presentation at CAGNY 2024
Pernod Ricard presentation at CAGNY 2024Pernod Ricard presentation at CAGNY 2024
Pernod Ricard presentation at CAGNY 2024Neil Kimberley
 
Actionable Fundraising Planning - Slide Presentation.pptx.pdf
Actionable Fundraising Planning - Slide Presentation.pptx.pdfActionable Fundraising Planning - Slide Presentation.pptx.pdf
Actionable Fundraising Planning - Slide Presentation.pptx.pdfBloomerang
 
ZEOTAR EV Prince Team English Presentation
ZEOTAR EV Prince Team English PresentationZEOTAR EV Prince Team English Presentation
ZEOTAR EV Prince Team English PresentationKings Reddys
 
How do hotel linen suppliers contribute to sustainable and eco-friendly pract...
How do hotel linen suppliers contribute to sustainable and eco-friendly pract...How do hotel linen suppliers contribute to sustainable and eco-friendly pract...
How do hotel linen suppliers contribute to sustainable and eco-friendly pract...indhumathi546580
 
SlideEgg_300445-Apple Inc(1).pptx case study
SlideEgg_300445-Apple Inc(1).pptx case studySlideEgg_300445-Apple Inc(1).pptx case study
SlideEgg_300445-Apple Inc(1).pptx case studyindobanglatradeinter
 
Research Showcase 2024 final presentation slides
Research Showcase 2024 final presentation slidesResearch Showcase 2024 final presentation slides
Research Showcase 2024 final presentation slidesenterpriseresearchcentre
 
D2 meeting agenda 02.12.24.hehehheeebebepdf
D2 meeting agenda 02.12.24.hehehheeebebepdfD2 meeting agenda 02.12.24.hehehheeebebepdf
D2 meeting agenda 02.12.24.hehehheeebebepdfsundaysantos13
 

Recently uploaded (20)

5 Common Writing Mistakes Infographic.pdf
5 Common Writing Mistakes Infographic.pdf5 Common Writing Mistakes Infographic.pdf
5 Common Writing Mistakes Infographic.pdf
 
Get properties to match the dreams of Residents and Investors
Get properties to match the dreams of Residents and InvestorsGet properties to match the dreams of Residents and Investors
Get properties to match the dreams of Residents and Investors
 
How to Get Around Sales Objection | The SMART Sales Systems
How to Get Around Sales Objection | The SMART Sales SystemsHow to Get Around Sales Objection | The SMART Sales Systems
How to Get Around Sales Objection | The SMART Sales Systems
 
PUBLISHING AND LITERARY NETWORKS IN THE SOUTH WEST_EBOOK_WCOVER.pdf
PUBLISHING AND LITERARY NETWORKS IN THE SOUTH WEST_EBOOK_WCOVER.pdfPUBLISHING AND LITERARY NETWORKS IN THE SOUTH WEST_EBOOK_WCOVER.pdf
PUBLISHING AND LITERARY NETWORKS IN THE SOUTH WEST_EBOOK_WCOVER.pdf
 
02.22.2024 Email Options in Bloomerang.pdf
02.22.2024 Email Options in Bloomerang.pdf02.22.2024 Email Options in Bloomerang.pdf
02.22.2024 Email Options in Bloomerang.pdf
 
SYY CAGNY 2024 PRESENTATION (February 20, 2024)
SYY CAGNY 2024 PRESENTATION (February 20, 2024)SYY CAGNY 2024 PRESENTATION (February 20, 2024)
SYY CAGNY 2024 PRESENTATION (February 20, 2024)
 
FICCI Monthly Bulletin February 2024.pdf
FICCI  Monthly Bulletin February 2024.pdfFICCI  Monthly Bulletin February 2024.pdf
FICCI Monthly Bulletin February 2024.pdf
 
Sample Competitors' SWOT Analysis for your SEO Strategy
Sample Competitors' SWOT Analysis for your SEO StrategySample Competitors' SWOT Analysis for your SEO Strategy
Sample Competitors' SWOT Analysis for your SEO Strategy
 
Hershey Presentation at 2024 CAGY Conference
Hershey Presentation at 2024 CAGY ConferenceHershey Presentation at 2024 CAGY Conference
Hershey Presentation at 2024 CAGY Conference
 
Truths and Myths of Innovation and Entrepreneurship
Truths and Myths of Innovation and EntrepreneurshipTruths and Myths of Innovation and Entrepreneurship
Truths and Myths of Innovation and Entrepreneurship
 
Zero Budget Marketing Strategy with KPIs for a Cleaning Detergent Training ...
Zero Budget Marketing  Strategy with KPIs for a Cleaning Detergent  Training ...Zero Budget Marketing  Strategy with KPIs for a Cleaning Detergent  Training ...
Zero Budget Marketing Strategy with KPIs for a Cleaning Detergent Training ...
 
Let’s get moving! Setting some goals Optimizing your workflow
Let’s get moving! Setting some goals Optimizing your workflowLet’s get moving! Setting some goals Optimizing your workflow
Let’s get moving! Setting some goals Optimizing your workflow
 
Digital Transformation & Improvement Pocketbook
Digital Transformation & Improvement PocketbookDigital Transformation & Improvement Pocketbook
Digital Transformation & Improvement Pocketbook
 
Pernod Ricard presentation at CAGNY 2024
Pernod Ricard presentation at CAGNY 2024Pernod Ricard presentation at CAGNY 2024
Pernod Ricard presentation at CAGNY 2024
 
Actionable Fundraising Planning - Slide Presentation.pptx.pdf
Actionable Fundraising Planning - Slide Presentation.pptx.pdfActionable Fundraising Planning - Slide Presentation.pptx.pdf
Actionable Fundraising Planning - Slide Presentation.pptx.pdf
 
ZEOTAR EV Prince Team English Presentation
ZEOTAR EV Prince Team English PresentationZEOTAR EV Prince Team English Presentation
ZEOTAR EV Prince Team English Presentation
 
How do hotel linen suppliers contribute to sustainable and eco-friendly pract...
How do hotel linen suppliers contribute to sustainable and eco-friendly pract...How do hotel linen suppliers contribute to sustainable and eco-friendly pract...
How do hotel linen suppliers contribute to sustainable and eco-friendly pract...
 
SlideEgg_300445-Apple Inc(1).pptx case study
SlideEgg_300445-Apple Inc(1).pptx case studySlideEgg_300445-Apple Inc(1).pptx case study
SlideEgg_300445-Apple Inc(1).pptx case study
 
Research Showcase 2024 final presentation slides
Research Showcase 2024 final presentation slidesResearch Showcase 2024 final presentation slides
Research Showcase 2024 final presentation slides
 
D2 meeting agenda 02.12.24.hehehheeebebepdf
D2 meeting agenda 02.12.24.hehehheeebebepdfD2 meeting agenda 02.12.24.hehehheeebebepdf
D2 meeting agenda 02.12.24.hehehheeebebepdf
 

Featured

ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next Tessa Mero
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentLily Ray
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best PracticesVit Horky
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project managementMindGenius
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...RachelPearson36
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Applitools
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at WorkGetSmarter
 
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...DevGAMM Conference
 
Barbie - Brand Strategy Presentation
Barbie - Brand Strategy PresentationBarbie - Brand Strategy Presentation
Barbie - Brand Strategy PresentationErica Santiago
 
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them wellGood Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them wellSaba Software
 
Introduction to C Programming Language
Introduction to C Programming LanguageIntroduction to C Programming Language
Introduction to C Programming LanguageSimplilearn
 
The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr...
The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr...The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr...
The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr...Palo Alto Software
 
9 Tips for a Work-free Vacation
9 Tips for a Work-free Vacation9 Tips for a Work-free Vacation
9 Tips for a Work-free VacationWeekdone.com
 
I Rock Therefore I Am. 20 Legendary Quotes from Prince
I Rock Therefore I Am. 20 Legendary Quotes from PrinceI Rock Therefore I Am. 20 Legendary Quotes from Prince
I Rock Therefore I Am. 20 Legendary Quotes from PrinceEmpowered Presentations
 
How to Map Your Future
How to Map Your FutureHow to Map Your Future
How to Map Your FutureSlideShop.com
 

Featured (20)

ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search Intent
 
How to have difficult conversations
How to have difficult conversations How to have difficult conversations
How to have difficult conversations
 
Introduction to Data Science
Introduction to Data ScienceIntroduction to Data Science
Introduction to Data Science
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best Practices
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project management
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work
 
ChatGPT webinar slides
ChatGPT webinar slidesChatGPT webinar slides
ChatGPT webinar slides
 
More than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike RoutesMore than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike Routes
 
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
 
Barbie - Brand Strategy Presentation
Barbie - Brand Strategy PresentationBarbie - Brand Strategy Presentation
Barbie - Brand Strategy Presentation
 
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them wellGood Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
 
Introduction to C Programming Language
Introduction to C Programming LanguageIntroduction to C Programming Language
Introduction to C Programming Language
 
The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr...
The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr...The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr...
The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr...
 
9 Tips for a Work-free Vacation
9 Tips for a Work-free Vacation9 Tips for a Work-free Vacation
9 Tips for a Work-free Vacation
 
I Rock Therefore I Am. 20 Legendary Quotes from Prince
I Rock Therefore I Am. 20 Legendary Quotes from PrinceI Rock Therefore I Am. 20 Legendary Quotes from Prince
I Rock Therefore I Am. 20 Legendary Quotes from Prince
 
How to Map Your Future
How to Map Your FutureHow to Map Your Future
How to Map Your Future
 

The Collision of Climate, Change, and Culture_Agile Day Chicago 2018

  • 1. E b o n y N i c o l e B r o w n CHANGE, CLIMATE, & CULTURE AV O I D I N G T H E CO L L I S I O N October 26, 2018 1
  • 2. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m TODAY’S TOPIC October 26, 2018
  • 3. EBONY NICOLE BROWN INDUSTRIES <50 5,000 >5,000 SaaS Oil & Gas Financial Insurance Gaming E-commerce NavigationTravel Manufacturin g Critical Communications Secondary Marketplac e EMPLOYEE SIZE GLOBAL EXPERIENCE Organizational Effectiveness Change Strategist Training & Design People Development Leadership Coaching Agility Development Consultant WHAT I DO THOSE THINGS End-2-End Catalyst INDUSTRY ENGAGEMENT Kaiovate.com
  • 4. CLIMATE VS CULTURE K N O W T H E D I F F E R E N C E S October 26, 2018
  • 5. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m CLIMATE VS CULTURE 5October 26, 2018 Climate Culture Change
  • 6. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m ORGANIZATIONAL CLIMATE 6October 26, 2018 The mood or temperature at any given moment that describes the perceptions and attitudes of the people in the culture.
  • 7. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m CLIMATE: ATTRIBUTES • Manipulated or changed based on needs • Changes per the behavior of employees • Focuses on current work practices which are defined within the culture • Short term perspective • Reflects the current state of the organization 7October 26, 2018 EASIER TO CHANGE
  • 8. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m CLIMATE: IDENTIFICATION 8October 26, 2018 “Wow! This place has an amazing energy. People are so friendly and it feels so positive.” “Wow, it feels like something happened here. Everyone seems scared. This atmosphere is horrible.”
  • 9. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m ORGANIZATIONAL CULTURE 9October 26, 2018 “A pattern of shared basic assumption that have been invented, discovered or developed by a given group as it learns to cope with its problems of external adaptation and internal integration… that has worked well enough to be considered valid and therefore to be taught to new members as the correct way to perceive, think and feel in relationship to those problems.” - Edgar Schein, founder of the Organizational Culture Model Assumptions Values Artifacts & Symbols
  • 10. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m ORGANIZATIONAL CULTURE 10October 26, 2018 • Beliefs • Values • Norms of behavior • Emotional intelligence • Thoughts • Routines • Traditions • Sense-making • Perspectives
  • 11. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m CULTURE: ATTRIBUTES • Reflects the atmosphere of the organization which has evolved over a number of years • Typically frames employees boundaries, guidelines, and constraints • Takes years to develop 11October 26, 2018 HARD TO CHANGE
  • 12. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m CULTURE: IDENTIFICATION Artifacts & Symbols • What are the visible elements in the organization? Shared Values • What are the standards, values, and rules of conduct? • How do people get rewarded & recognized? Basic Underlying Assumptions • What are the assumptions deeply embedded in the organizational culture? 12October 26, 2018 Assumptions Values Artifacts & Symbols
  • 13. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m CULTURE: ARTIFACTS & SYMBOLS What are the visible elements in the organization? 13October 26, 2018 • Logos • Building • Games • Seating • Clothing • Communication • Technology
  • 14. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m CULTURE: SHARED VALUES What are the standards, values, and rules of conduct? 14October 26, 2018 • Mission shapes our today • Vision prepares us for tomorrow • Value statements prepare us for tomorrow if we believe in them
  • 15. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m CULTURE: UNDERLYING ASSUMPTIONS What are the assumptions deeply embedded in the organizational culture? 15October 26, 2018 • Unconscious thoughts • Unconscious beliefs • Unconscious perceptions • Unconscious feelings • Unconscious behavior
  • 16. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m THE DIFFERENCE MATTERS 16October 26, 2018 CLIMATE CULTURE “A climate can be locally created by what leaders do, what circumstances apply, and what environments afford. A culture can evolve only out of mutual experience and shared learning.” - Edgar Schein, founder of the Organizational Culture Model
  • 17. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m WE TEND TO GET IT WRONG 17October 26, 2018
  • 18. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m CONFUSION COSTS 18October 26, 2018 • Trust • Effort • Rework • Resource cost • People cost • Consulting cost • Opportunity cost
  • 19. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m IDENTIFICATION TECHNIQUES 19October 26, 2018 • Listen • Feedback boxes • Feedback forms • Engagement Surveys • Open forums • Observe • Individual innovation • Failure tolerance • Professionalism definition • Recognition systems • Management styles
  • 20. CHANGE, CLIMATE & CULTURE H O W E V E R Y T H I N G C O L L I D E S October 26, 2018
  • 21. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m IMPACT OF CHANGE TO CULTURE 21October 26, 2018 Strategy Climate Change Culture
  • 22. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m HOW IS CLIMATE & CULTURE IMPACTED 22October 26, 2018 What should it look like? What should it look like?
  • 23. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m INFLUENCE THE INFLUENCERS 23October 26, 2018 Influencer An individual who can reach many people and can influence them to like or dislike, to adopt or ban, to buy into or skip…
  • 24. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m MAINTAIN A SUSTAINABLE PACE 24October 26, 2018
  • 25. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m MAKE THE CHANGE HABITUAL 25October 26, 2018 1. Trigger 2. Action 3. Variable Reward 4. Investment Eternal Trigger: What gets people to do the change? Internal Trigger: What gets people to do the change? The behavior to be performed The intrinsic benefit from performing the new change What increases the likelihood of people continuing with the change? Adaptedfrom Hooked:HowtoBuildHabit-FormingProductsbyNir Eyal
  • 26. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m CULTURE & THE BRAND 26October 26, 2018 YOUR CULTURE IS YOUR BRAND
  • 27. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m PREVENT COLLISIONS 27October 26, 2018 Culture Climate Change
  • 28. WRAPPING IT UP T H E P A C K A G E October 26, 2018
  • 29. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m COLLABORATION 29October 26, 2018 • The current feel • Can be manipulated • Easier to change • Impacts our perception to change • The foundation rooted in history • The artifacts, values, and assumptions • Harder to change • Impacts the ability for change to take place • The new behavior • Comprised of different levels, impacts, and characteristics • Impacts culture & climate
  • 30. © E b o n y N i c o l e B r o w n , L L C K a i o v a t e . c o m CLIMATE VS CULTURE 30October 26, 2018 Change Culture Climate
  • 31. Until Next Time Ebony Nicole Brown www.Kaiovate.com Ebony Nicole Brown

Editor's Notes

  1. Thank you! Passionate about this topic. Learned early on and implemented it later on that culture is a big player in our change initiatives Story of going into a company
  2. deals with how people are experiencing the work environment at any given moment. What is it like to work there and to operate in that culture? How are business conditions and management decisions and actions affecting the general mood?
  3. Can be manipulated or changed based on needs of the internal/external environment Can change according to the behavior of the employees Focuses on current work practices of the organization Defines the day-to-day functioning at a short-term perspective Reflects the current state of the organization
  4. Write 3 phrases, quotes you would expect to hear around your organization that implies a certain climate What is the current climate in your team, in your area, in your organization? What stories are you hearing from people? (complaining, inspiring, supportive, etc.) What is the tone from people? Share with the person(s) next to you what those phrases are. That person labels what the climate is based off your phrases.
  5. Your identity as a company. The values and the norms that have arisen organically over time. Rooted in the history of the culture.
  6. Sometimes called the onion model, the deeper the layer, the harder it is to adjust (and probably the more crying you’ll do… get it, onion)
  7. What people see on the surface. Artifacts mark the surface of the organization. They are the visible elements in the organization such as logos, the building, ping pong tables, architecture, structure, processes and corporate clothing. These are not only visible to the employees but also visible and recognizable for external parties. **Describe the difference between AccuLynx and MSI** (offices per person vs shared desks, colorful walls with no pictures vs beige walls with company accomplishments, etc.) Draw the symbols and artifacts that someone would see entering your workplace (3) Share what you drew and have the person next to you guess what you were going for. Describe the picture in less than 3 words
  8. Shared Values The significant values, morals, and beliefs claimed to be especially important by leaders in the organization. What do people get rewarded for? Share with your partner the values that your organization holds true. **For example, we value transparency** How does your values align with what you see with the Artifacts and Symbols
  9. Basic underlying assumptions How situations or problems within the organization are treated after repetition First, look at your assumptions. How do you plan and think about every day situations at work? What do people get ignored for? WHY do we do what we do?? Ask 3-5 times “Known” but not discussed, not written down or easily found. The basic underlying assumptions are deeply embedded in the organizational culture and are experienced as self-evident and unconscious behavior. Assumptions are hard to recognize from within. Hardest to change or be addressed bc they aren’t dealt with openly. Change most likely threatens underlying assumptions, so addressing these can allow org change to happen without much drama Ask probing questions at least 3 times to trigger deeper reflection
  10. GIVE EXAMPLES Climate and culture are connected and feed off each other
  11. Me: We think we're changing the culture, but in reality we're changing the climate. So, when it looks like everyone's mindset has changed, we've only changed the perception. There are still underlying norms, values, etc that remain the same. Focus on change tends to be on the loudest person, the highest leader, those that you only talk to. We think leaders know the culture. We think the loudest person knows the climate or culture. There are many examples where organizations embark on a culture change initiative (or a change that is trying to affect culture) and then stop once the climate has changed, assuming that the culture has changed also. Conversely organizations can set off an entire organizational culture change program because they don’t like the organizational climate.
  12. It can be very expensive to confuse the two with the cost, effort spent, rework needed, time wasted, etc.
  13. Peter Drucker who said “Culture eats strategy for breakfast” Culture Eats strategy for breakfast = eats climate for lunch and eats change for dinner
  14. What should the climate look like if the change is going to be successful? (If it’s different than it is now) What should the culture look like if the change is going to be successful? Answering these questions help understand what needs to happen to get to where we need to be.
  15. Taken from a marketing strategy called “influence marketing” or “influencer outreach”. Bring it to the C-level executives, to leadership, to middle management, to employees. Everyone is an influencer to the culture. Some can actually drive culture (like leadership). Take Uber for example which had leadership that drove a culture of men inclusivity. Any training on inclusion of women falls on deaf ears bc starting from leadership, that wasn’t the culture. Have visible proponents. For culture change to stick, it must be a priority of the CEO and board of directors. “Show the board a framework for understanding organizational culture and its impact on performance,” Work with the board to create a standing performance objective for the CEO that evaluates culture. Coach, Teach, Lead!
  16. Take a breather, Fuel up the tank and continue. It’s not going to be an easy ride
  17. Adapted from a “Hook Canvas” which is how apps are designed to be addictive, can also be used to make sure changes become habits. Hooked: How to Build Habit-Forming Products by Nir Eyal Also taken from habit forming routines. If the reward is positive, you’ll want to perform the behavior again. Do this enough times and autonomous habit is formed.
  18. Align your transformational change with the culture and brand. Culture must resonate with both employees and the marketplace. This is especially relevant in our current online world, where today’s bad customer experience can become tomorrow’s viral sensation. Think of an insurance company that stresses the importance of family to customers (their slogan might be “We take care of your family no matter the circumstances”). But, their culture has no benefits for paternity leave and people are expected to work late hours and come in early missing time with their family. Culture should align with the brand. With that the goals of the change effort should also align.
  19. It’s up to you to prevent collisions and move toward collaboration. The first step is identifying how the changes we are doing will impact the culture and recognizing that climate is the little “devil” that makes us think we’re moving the needle until we hit that wall.
  20. No longer should it be about juggling multiple balls. Let’s have one focus that includes all three of these pieces understanding that they all are impacted based on what we want to bring about.