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How do you make a bad day worse?
Go to a walk-in clinic.
Common Walk-In Clinic Experiences
There are long wait times and often the estimate is not accurate.
When you finally see t...
But there’s a solution!
walki
eXpress clinical solutions™
Improving patient satisfaction
before, during and after
the walk-in clinic experience.
Before
● Wait time display on the website homepage and in the clinic via any of the
terminals and TVs
● Ticketing system t...
During
● Doctor is already informed of patient’s symptoms, time saved typing out the
information into the patient’s record...
After
● Post-visit delivery of health database content via email
● Feedback survey as a retention mechanic to encourage re...
Revolutionizing Walk-in Clinics
Revolutionizing Walk-in Clinics
● Accurate and real-time waiting times
● Providing educational content via web based games...
What It Looks Like
What It Looks Like
Customizable with each
walk-in clinic’s:
● Logo
● Colours
● Imagery
● Content
The Experience
The Goal
The patient’s expectations are aligned with the reality,
and clinics save time (and money!)
=
Patient Experience
Feeling sick Go to
walk-in
clinic
Clinic admin and/or
patient enters
information including
condition/sy...
Sales & Marketing
Who Pays
Clinics that want to improve patient’s experience onsite.
High patient satisfaction ratings can increase opportun...
Selling & Distribution
Traditional and new age marketing tactics, including
paid promotional spots on TV to capture the at...
Competition
1. Patient registration, file management, scheduling
2. Manage wait times
3. Surveys, obtaining feedback
4. Co...
Next Steps
Next Steps...
● Build up a dream team
● License the health content
database from a provider
● Create the web-based mini
ga...
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eXpress clinical solutions™ - Ayogo Design-a-thon Presentation 2016

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Published on

Runner up!

eXpress clinical solutions™ Team: Maddy Bazett, Ian Suda, Mala Srivatsa, Camila Serrano
Problem: Walk-in clinic wait times are a big turn off and patient satisfaction plummets.
Solution: Walki (SaaS)

Published in: Healthcare
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eXpress clinical solutions™ - Ayogo Design-a-thon Presentation 2016

  1. 1. How do you make a bad day worse?
  2. 2. Go to a walk-in clinic.
  3. 3. Common Walk-In Clinic Experiences There are long wait times and often the estimate is not accurate. When you finally see the doctor, you are rushed through a 15 minute session (or less!) and don’t even feel the doctor fully listened to you. As you leave, you realize you forgot to ask that question you had and wish you knew what more you could do about your health and symptoms. For the clinic, this produces low patient satisfaction scores and possible threats to funding.
  4. 4. But there’s a solution!
  5. 5. walki eXpress clinical solutions™
  6. 6. Improving patient satisfaction before, during and after the walk-in clinic experience.
  7. 7. Before ● Wait time display on the website homepage and in the clinic via any of the terminals and TVs ● Ticketing system to be able to provide real time status updates on your queue position ● Fun, playful, and educational web based games for children and adults to enjoy while waiting ● An educational database full of searchable health information ● Patient can self express reason for visit / symptoms in the platform themselves or via clinic admin
  8. 8. During ● Doctor is already informed of patient’s symptoms, time saved typing out the information into the patient’s records ● Doctor is able to have more attention on the patient ● Doctor can link condition to references and information from credible sources in the health database ● Start/Stop Button which logs how long the session took to increase accuracy of estimated times
  9. 9. After ● Post-visit delivery of health database content via email ● Feedback survey as a retention mechanic to encourage repeat visits ● Clinic gains a trustworthy reputation based on predictability of experience ● Forecasting for how many staff you will need on a particular day with analytics of past data to optimize staff levels
  10. 10. Revolutionizing Walk-in Clinics
  11. 11. Revolutionizing Walk-in Clinics ● Accurate and real-time waiting times ● Providing educational content via web based games, quizzes, videos and other quality family-friendly entertainment ● Real-time analytics for actionable feedback to increase accuracy of session time averages for reasons for visits
  12. 12. What It Looks Like
  13. 13. What It Looks Like Customizable with each walk-in clinic’s: ● Logo ● Colours ● Imagery ● Content
  14. 14. The Experience
  15. 15. The Goal The patient’s expectations are aligned with the reality, and clinics save time (and money!) =
  16. 16. Patient Experience Feeling sick Go to walk-in clinic Clinic admin and/or patient enters information including condition/symptoms Ticket# and wait time generated Walki estimates time needed with doctor based on information provided and automatically updates wait times Doctor has less time on the computer and more time to speak with the patient and make recommendations Optional survey provided afterwards through text or email to give feedback
  17. 17. Sales & Marketing
  18. 18. Who Pays Clinics that want to improve patient’s experience onsite. High patient satisfaction ratings can increase opportunities for funding, expansion and higher profit margins.
  19. 19. Selling & Distribution Traditional and new age marketing tactics, including paid promotional spots on TV to capture the attention of our target audience: ● Infomercials using the Shamwow Guy ● Sponsorship of Justin Bieber’s next music video location Annual fee for a customizable Web-Based Software as a Service (SaaS) for Clinics.
  20. 20. Competition 1. Patient registration, file management, scheduling 2. Manage wait times 3. Surveys, obtaining feedback 4. Content for quizzes, games, health info and education ● Government ● Leading institutions ● Influencers ● Agency of Record
  21. 21. Next Steps
  22. 22. Next Steps... ● Build up a dream team ● License the health content database from a provider ● Create the web-based mini games and quizzes ● Market Canada-wide with celebrity endorsements from Justin Bieber walki

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