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OGOYA
This is Bernard.
Bernard has a problem.
“My patients don’t come back,
and I don’t know why.”
Process
First we need to understand the problem.
Process
We listed out specific reasons why patients might not come back.
back.
Process
The 6 possible reasons why your patients aren’t coming back.
Process
The 6 possible reasons why your patients aren’t coming back.
➔ Content
Process
The 6 possible reasons why your patients aren’t coming back.
➔ Content
➔ Time
Process
The 6 possible reasons why your patients aren’t coming back.
➔ Content
➔ Time
➔ Cost
Process
The 6 possible reasons why your patients aren’t coming back.
➔ Content
➔ Time
➔ Cost
➔ Emotions
Process
The 6 possible reasons why your patients aren’t coming back.
➔ Content
➔ Time
➔ Cost
➔ Emotions
➔ Place
Process
The 6 possible reasons why your patients aren’t coming back.
➔ Content
➔ Time
➔ Cost
➔ Emotions
➔ Place
➔ People
One size does not fit all.
Each diabetes education centre needs a
tailored solution.
Idea: Best Practices Tool Kit
Enter the Best Practices Tool Kit
Find out why your clients aren’t coming back.
Our tool kit helps you
● Identify the valu...
How to use the tool kit.
Our toolkit will contain simple and actionable guidelines.
Work through each of the 6 problem cat...
Tool kit format
● Our guidelines to success are free to access online with an email
● You can also purchase guide books an...
● Ogoya also offers service to complement and turbo charge your plan.
○ Work with Ogoya from start to finish or engage us ...
Here are some examples of solutions
that are available in the tool kit.
Ensure variety of educator styles
(Authoritative, ...
What it might look like:
This is Bernard.
Bernard has worked through OGOYA's toolkit.
He has identified issues and implemented changes —
including ...
Ogoya - Ayogo Design-a-thon Presentation 2016
Ogoya - Ayogo Design-a-thon Presentation 2016
Ogoya - Ayogo Design-a-thon Presentation 2016
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Ogoya - Ayogo Design-a-thon Presentation 2016

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Won first place!

Ogoya Team: Kelsey Lian, Ellena Lawrence, David Thomas, Kristel CoSo, Raul Souza
Problem: Newly-diagnosed diabetes patients don’t come back.
Solution: Best Practices Toolkit

Published in: Healthcare
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Ogoya - Ayogo Design-a-thon Presentation 2016

  1. 1. OGOYA
  2. 2. This is Bernard. Bernard has a problem.
  3. 3. “My patients don’t come back, and I don’t know why.”
  4. 4. Process First we need to understand the problem.
  5. 5. Process We listed out specific reasons why patients might not come back. back.
  6. 6. Process The 6 possible reasons why your patients aren’t coming back.
  7. 7. Process The 6 possible reasons why your patients aren’t coming back. ➔ Content
  8. 8. Process The 6 possible reasons why your patients aren’t coming back. ➔ Content ➔ Time
  9. 9. Process The 6 possible reasons why your patients aren’t coming back. ➔ Content ➔ Time ➔ Cost
  10. 10. Process The 6 possible reasons why your patients aren’t coming back. ➔ Content ➔ Time ➔ Cost ➔ Emotions
  11. 11. Process The 6 possible reasons why your patients aren’t coming back. ➔ Content ➔ Time ➔ Cost ➔ Emotions ➔ Place
  12. 12. Process The 6 possible reasons why your patients aren’t coming back. ➔ Content ➔ Time ➔ Cost ➔ Emotions ➔ Place ➔ People
  13. 13. One size does not fit all.
  14. 14. Each diabetes education centre needs a tailored solution.
  15. 15. Idea: Best Practices Tool Kit
  16. 16. Enter the Best Practices Tool Kit Find out why your clients aren’t coming back. Our tool kit helps you ● Identify the values your patients hold ● Identify possible pain points they might experience ● find solutions that work for your community.
  17. 17. How to use the tool kit. Our toolkit will contain simple and actionable guidelines. Work through each of the 6 problem categories, identify the obstacles that your patients are experiencing, and build your programs around them. Identify Problems Assess solutions Test and Pilot Full Roll Out
  18. 18. Tool kit format ● Our guidelines to success are free to access online with an email ● You can also purchase guide books and physical copies with bonus materials ○ Checklists, "We provide the shopping list free...
  19. 19. ● Ogoya also offers service to complement and turbo charge your plan. ○ Work with Ogoya from start to finish or engage us for different steps in the process ○ Ogoya will help find local personalities and business to add value to your program at low cost ○ Respected community contractors will build trust in your centre ● We also offer turn-key physical and digital solutions steeped in our guideline philosophy. … but we sell key ingredients if you want them!
  20. 20. Here are some examples of solutions that are available in the tool kit. Ensure variety of educator styles (Authoritative, supportive, etc.) Build alumni peer support Organize special guest sessions Find diabetes management "Idols" Content Time Cost Emotions Place People Introduce a first day survey Inject fun Organize special guest sessions Implement online and in-person sessions Offer various class formats Offer drop-in sessions Offer online options Offer more times Provide childcare Seek sponsorships Health insurance coverage support Financial assistance support Provide transportation reimbursement Encourage peer support Find diabetes management "Idols" Set up support sessions Set clear expectations Provide control and autonomy Include family Build alumni peer support Use positive and supportive language Create lounge style spaces Provide outside areas Make your space comfortable!
  21. 21. What it might look like:
  22. 22. This is Bernard. Bernard has worked through OGOYA's toolkit. He has identified issues and implemented changes — including purchasing some of OGOYA's turnkey digital tools. He has built community support, and patients are coming back every week. Go Bernard!

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