OGOYA

This is Bernard.
Bernard has a problem.

“My patients don’t come back,
and I don’t know why.”

Process
First we need to understand the problem.

Process
We listed out specific reasons why patients might not come back.
back.

Process
The 6 possible reasons why your patients aren’t coming back.

Process
The 6 possible reasons why your patients aren’t coming back.
➔ Content

Process
The 6 possible reasons why your patients aren’t coming back.
➔ Content
➔ Time

Process
The 6 possible reasons why your patients aren’t coming back.
➔ Content
➔ Time
➔ Cost

Process
The 6 possible reasons why your patients aren’t coming back.
➔ Content
➔ Time
➔ Cost
➔ Emotions

Process
The 6 possible reasons why your patients aren’t coming back.
➔ Content
➔ Time
➔ Cost
➔ Emotions
➔ Place

Process
The 6 possible reasons why your patients aren’t coming back.
➔ Content
➔ Time
➔ Cost
➔ Emotions
➔ Place
➔ People

One size does not fit all.

Each diabetes education centre needs a
tailored solution.

Idea: Best Practices Tool Kit

Enter the Best Practices Tool Kit
Find out why your clients aren’t coming back.
Our tool kit helps you
● Identify the values your patients hold
● Identify possible pain points they might experience
● find solutions that work for your community.

How to use the tool kit.
Our toolkit will contain simple and actionable guidelines.
Work through each of the 6 problem categories, identify the obstacles that your
patients are experiencing, and build your programs around them.
Identify
Problems
Assess solutions Test and Pilot Full Roll Out

Tool kit format
● Our guidelines to success are free to access online with an email
● You can also purchase guide books and physical copies with bonus materials
○ Checklists,
"We provide the shopping list free...

● Ogoya also offers service to complement and turbo charge your plan.
○ Work with Ogoya from start to finish or engage us for different steps in the process
○ Ogoya will help find local personalities and business to add value to your program at low cost
○ Respected community contractors will build trust in your centre
● We also offer turn-key physical and digital solutions steeped in our guideline
philosophy.
… but we sell key ingredients if you want them!

Here are some examples of solutions
that are available in the tool kit.
Ensure variety of educator styles
(Authoritative, supportive, etc.)
Build alumni peer support
Organize special guest sessions
Find diabetes management "Idols"
Content
Time
Cost
Emotions
Place
People
Introduce a first day survey
Inject fun
Organize special guest sessions
Implement online and in-person sessions
Offer various class formats
Offer drop-in sessions
Offer online options
Offer more times
Provide childcare
Seek sponsorships
Health insurance coverage support
Financial assistance support
Provide transportation
reimbursement
Encourage peer support
Find diabetes management "Idols"
Set up support sessions
Set clear expectations
Provide control and autonomy
Include family
Build alumni peer support
Use positive and supportive language
Create lounge style spaces
Provide outside areas
Make your space comfortable!

What it might look like:

This is Bernard.
Bernard has worked through OGOYA's toolkit.
He has identified issues and implemented changes —
including purchasing some of OGOYA's turnkey digital tools.
He has built community support, and patients are coming
back every week.
Go Bernard!