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A 140,000 foot view into the future of work: Viasat’s Journey to distributed operations

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Viasat and Connected IT | Good for DevOps, Good for Business

Transitioning into a full-fledged Enterprise DevOps organization not only creates new processes but also new efficiencies in incident and performance management. What could you be doing if you had more time? Viasat is developing the ultimate global communications network to connect anyone to the Internet anywhere they are—on the ground, in the air or at sea. Enterprise DevOps principles, while essential, are a means to an end for ViaSat to engage and respond to its customers. Learn how Viasat embarked and executed along its journey from Chris Crocco, Lead Network Solution Engineer. Chris is a “Yoda” of integration strategy and execution, driving connectivity between 60 tools and multiple teams.

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A 140,000 foot view into the future of work: Viasat’s Journey to distributed operations

  1. 1. Chris Crocco Lead Network Solutions Engineer
  2. 2. A 140,000 foot view into the future of work: Viasat’s Journey to distributed operations Viasat and Connected IT | Good for DevOps, Good for Business Chris Crocco | Lead Network Solutions Engineer
  3. 3. Viasat: Connecting the World is Our Mission • Global communications company that believes everyone and everything in the world can be connected • More than 4,500 employees across 26 offices
  4. 4. The Satellites
  5. 5. ViaSat – 3 #BroadbandForAll
  6. 6. Marietta Video
  7. 7. Team Structure at ViaSat Focus On performance management including alerting, auto remediation and visualization using Splunk, Python, Grafana, Jira, xMatters and other technologies DevOps Work with multiple DevOps teams Automation Automation of escalation, repair and response activities Solutions Engineering Team
  8. 8. Why I Know Your Pain
  9. 9. The Business Problem
  10. 10. The Old World Wasn’t Pretty
  11. 11. Do Your Best Work!
  12. 12. We Needed To Transform Our Business But How?
  13. 13. From Mississippi To Satellites
  14. 14. Spotting The Mega Trends Spotting The Mega Trends
  15. 15. DEVOPS SRE DISTRIBUTED OPERATIONS Mega Trends
  16. 16. Throwing it All in The Cooking Pot SRE Distributed Operations DevOps Agile
  17. 17. How Do We Have Reliable Service How Do We Have Reliable Service?
  18. 18. Focusing on Improving Customers’ Experiences, Instead Of Network Problems
  19. 19. Oh, The Places Your Business Will Go Oh, The Places Your Business Will Go! With More Time
  20. 20. How We Did It… Catalyzing Creativity
  21. 21. Let’s Talk About Use Cases
  22. 22. Use Case #1 The Remediation App
  23. 23. Use Case #1 | The Remediation App Well known events Let automation take the repetitive tasks Passive updates ChatOps and email keep stakeholders in the loop Conditional notifications Pull content and context from previous activity
  24. 24. Use Case #2 The Full-Closed Loop Incident
  25. 25. Use Case #2 | The Full-Closed Loop Incident Incident Documentation Tickets are painful but important ChatOps Updates Keep everyone in the know Lifecycle of an Incident Started, stopped and everything in between
  26. 26. Use Case #3 Downtime
  27. 27. Use Case #3 | Downtime Capture Customer Experience Customers are the best alarm system you have Visibility for DevOps Teams Understand how services impact the business Go straight to the source No need for a NOC to triage
  28. 28. Use Case #4 ChatOps
  29. 29. Use Case #4 | ChatOps Passive information Catch updates on the fly Create incidents Escalate without pivoting tools Tailored responses Get the right level of detail to the right people
  30. 30. Use Case #5 CI/CD
  31. 31. Use Case #5 | CI/CD Notify for success or failure Validate your deployment state Pipeline specifics Know when Prod is affected End User Validation Let user know when bugs are fixed
  32. 32. Video
  33. 33. From Villages To Space & Back Again Mobile Hotspot Initiative
  34. 34. Leveraging every capability that's available
  35. 35. An Amazing Journey
  36. 36. “There is no try. Only do.”
  37. 37. Lightspeed
  38. 38. 60+ Integrations
  39. 39. What’s Ahead For ViaSat
  40. 40. The Future of Work Launch and Iterate, With Market-Driven Decisions Efficiency Obliterates Limits Embracing DevOps Increases Value To The Business
  41. 41. THANK YOU A 140,000 foot view into the future of work: Viasat’s Journey to distributed operations Viasat and Connected IT | Good for DevOps, Good for Business Chris Crocco | Lead Network Solutions Engineer

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