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Webinar - Creating an Intelligent Virtual Support Agent for your ITSM

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Webinar - Creating an Intelligent Virtual Support Agent for your ITSM

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Webinar - Creating an Intelligent Virtual Support Agent for your ITSM

  1. 1. Starting In Starting InCreating an Intelligent Virtual Support Agent for your ITSM
  2. 2. 2 Today’s Webinar Presented By Guy Nadivi Sr. Director, Marketing Tom Melnik Sr. Solutions Engineer
  3. 3. 3 Background Ayehu delivers Intelligent IT automation for over 200 production customers worldwide  Founded in 2007  First GA release in 2009  Offices in San Jose, New York and Israel 200+ Production Deployments
  4. 4. 4 Current State of IT Operations Zettabyte 1,000,000,000,000,000,000,000
  5. 5. 5 Current State of IT Operations Unit Numeric Representation Exponential Representation Rice Representation Byte 1 100
  6. 6. 6 Current State of IT Operations Unit Numeric Representation Exponential Representation Rice Representation Byte 1 100 Kilobyte 1,000 103
  7. 7. 7 Current State of IT Operations Unit Numeric Representation Exponential Representation Rice Representation Byte 1 100 Kilobyte 1,000 103 Megabyte 1,000,000 106
  8. 8. 8 Current State of IT Operations Unit Numeric Representation Exponential Representation Rice Representation Byte 1 100 Kilobyte 1,000 103 Megabyte 1,000,000 106 Gigabyte 1,000,000,000 109
  9. 9. 9 Current State of IT Operations Unit Numeric Representation Exponential Representation Rice Representation Byte 1 100 Kilobyte 1,000 103 Megabyte 1,000,000 106 Gigabyte 1,000,000,000 109 Terabyte 1,000,000,000,000 1012
  10. 10. 10 Current State of IT Operations Unit Numeric Representation Exponential Representation Rice Representation Byte 1 100 Kilobyte 1,000 103 Megabyte 1,000,000 106 Gigabyte 1,000,000,000 109 Terabyte 1,000,000,000,000 1012 Exabyte 1,000,000,000,000,000 1015
  11. 11. 11 Current State of IT Operations Unit Numeric Representation Exponential Representation Rice Representation Byte 1 100 Kilobyte 1,000 103 Megabyte 1,000,000 106 Gigabyte 1,000,000,000 109 Terabyte 1,000,000,000,000 1012 Exabyte 1,000,000,000,000,000 1015 Petabyte 1,000,000,000,000,000,000 1018
  12. 12. 12 Current State of IT Operations Unit Numeric Representation Exponential Representation Rice Representation Byte 1 100 Kilobyte 1,000 103 Megabyte 1,000,000 106 Gigabyte 1,000,000,000 109 Terabyte 1,000,000,000,000 1012 Exabyte 1,000,000,000,000,000 1015 Petabyte 1,000,000,000,000,000,000 1018 Zettabyte 1,000,000,000,000,000,000,000 1021
  13. 13. 13 Current State of IT Operations Data IT Operations
  14. 14. 14 Current State of IT Operations
  15. 15. 15 Current State of IT Operations People don’t scale very well
  16. 16. 16 What’s In It for IT? Virtual Support Agent Service Deskvs.
  17. 17. 17 What’s In It for IT? Virtual Support Agent Service Deskvs. • Password Resets • Onboarding Employees• Offboarding Employees• VM Provisioning / Resizing• Service Restarts . . . . • All Other L1 Support• L2 / L3 Support • Vendor Support $2 2 $2 $69 / $104 $59 9 Jeff Rumburg - MetricNet HDI – 2017
  18. 18. 18 What’s In It for IT? Virtual Support Agent L1 Tickets Service Desk L1 Tickets
  19. 19. 19 What’s In It for End Users?
  20. 20. 20 What’s In It for End Users?
  21. 21. 21 What’s In It for End Users?
  22. 22. 22 Quick Poll
  23. 23. 23 Demo Time
  24. 24. 24 Questions & Answers
  25. 25. Guy Nadivi guy@ayehu.com (800) 652-5601 Thank You! www.ayehu.com Remember to Visit Ayehu Automation Academy https://ayehu.com/resources/academy/

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