3. The words we
use
Bodily actions and
vocal qualities that
typically accompany
a verbal message
3
Verbal
Communicatio
n
Nonverbal
Communication
4. IIMMPPOORRTTAANNCCEE OOFF NNOONN--VVEERRBBAALL
CCOOMMMMUUNNIICCAATTIIOONN
♦ only 7% of a message’s effect is carried by
words ; listeners receive the other 93% through
non -verbal means - Communication
researcher Mehrabian
♦Over 65 percent of the social meaning of the
messages we send to others are communicated
non-verbally.
4
5. 5
“What you are speaks
so loudly that I cannot
hear what you say”
-Ralph Waldo Emerson
7. FFuunnccttiioonnss ooff NNoonnvveerrbbaall
CCoommmmuunniiccaattiioonn
To provide information
To regulate interaction
To express or hide emotion and affect
To present an image
To express power and control
7
8. 8
Regulate Interaction
Facial expressions or gestures
that are used to control or
regulate the flow of a
conversation
Microsoft Photo
9. EExxpprreessss EEmmoottiioonn oorr AAffffeecctt
Facial expressions and
gestures that augment
the verbal expression
of feelings
9
Microsoft Photo
10. TTyyppeess ooff NNoonnvveerrbbaall
CCoommmmuunniiccaattiioonn
Kinesics
Paralanguage
Vocal interferences
Spatial Usage
Self-presentation
cues
10
E v e r y t hing
e x ce pt
the words !
E v e r y t e x c e p t
the !
23. WWhhaatt ddooeess tthhiiss ssyymmbbooll mmeeaann ttoo yyoouu??
In the United States it is a
symbol for good job
In Germany the number one
In Japan the number five
In Ghana an insult
In Malaysia the thumb is used
to point rather than a finger
23
24. Improving NNoonnvveerrbbaall CCoommmmuunniiccaattiioonn
SSkkiillllss
24
•When sending messages
• Be conscious of nonverbal behavior
• Be purposeful in use of nonverbals
• Make sure nonverbals are not distracting
• Match verbal and nonverbal communication
• Adapt to the situation
25. Improving NNoonnvveerrbbaall CCoommmmuunniiccaattiioonn
SSkkiillllss
25
•When receiving messages
• Don’t automatically assume
• Consider gender, culture and individual
differences
• Pay attention to all aspects of nonverbal
communication
• Use perception checking
26. Teachers should bbee aawwaarree ooff nnoonnvveerrbbaall bbeehhaavviioorr ffoorr
tthhrreeee mmaajjoorr rreeaassoonnss::
An awareness of nonverbal behavior will
allow you to become better receivers of
students' messages.
You will become a better sender of
signals that reinforce learning.
This mode of communication increases
the degree of the perceived psychological
closeness between teacher and student.
26
27. Creating a climate that facilitates
learning and retention demands
good nonverbal skills.
TTHHAANNKK YYOOUU
27