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Someone, far away who don't even know

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Josh and Tom discuss the unintended harm of software product design. From strengthening society’s privilege disparity to international war crimes, they’ll show you how to avoid this trap.

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Someone, far away who don't even know

  1. 1. Tom Sulston Principal Consultant Josh Kinal Lead Consultant
  2. 2. Someone, far away, who you don’t even know, will die. Tom Sulston & Josh Kinal @tomsulston @sealfur
  3. 3. Content Warning
  4. 4. Who do we think we are? @tomsulston for Tom’s twitter feed @sealfur for Josh’s twitter feed and Instagram
 photos of food, ties and records.
  5. 5. Be Good at Your Job Meet one of the most successful industrial engineers in the world. WHEAT FOR ME! Original photo: REUTERS/Andrei Kasprishin—Parody Use
  6. 6. TRIGGA W4RNINGZ!!! Original photo: AP—Parody Use
  7. 7. “It is painful for me to see when criminal elements of all kinds fire from my weapon… I created this weapon primarily to safeguard our fatherland.” – Mikhail Kalashnikov
 (Source: Reuters – 26 October 2009)
  8. 8. “If my rifle deprived people of life then can it be that I… was to blame for their deaths?” – Mikhail Kalashnikov
 (Source: The Guardian – 13 January 2014)
  9. 9. The Colt M-16 This talk is not just about guns, we promise. By Offspring 18 87 - Own work, CC BY-SA 3.0, 
 https://commons.wikimedia.org/w/index.php?curid=3006228 I may have taken this too dark, @Tom, and I have no ability to judge my own insensitivity at this stage. Please police me. I don’t know what the right sort of inappropriate is any more.
  10. 10. Guns are bad!
  11. 11. Yes, but what about capitalism?
  12. 12. Food
  13. 13. Yes, but what about software?
  14. 14. A Code of Ethics for Software
  15. 15. Img: A Current Affair, Reuters, Seattle Times, Wall Street Journal, ABC
  16. 16. “You can't be a real country unless you have a beer and an airline. It helps if you have some kind of a football team, or some nuclear weapons, but at the very least you need a beer." Copyright: Corbis
  17. 17. You are our only hope I hope this is the recycling
  18. 18. “…work under the assumption that some of your users will be evil: out to game the system, to defeat it at every turn, to cause interruption and denial of service, to attack and humiliate other users, to fill your site with the vilest, nastiest spam you can possibly imagine.” – Jeff Atwood, Creator of stakoverflow.com
 (Source: Coding Horror, “Designing for Evil” – 28 May 2008)
 our emphasis
  19. 19. What if our users were evil?
  20. 20.  Adapted from: “Consequence Scanning” by Tech Transformed, p12 (CC BY-SA 4.0 ) Consequence Scanning:
 At Each Stage Rachel Coldicutt CEO, dotEveryone Daily Iteration Release Roadmap Vision The Agile Planning Onion
  21. 21. Consequence Scanning: Action Sorting  Reference: “Consequence Scanning” by Tech Transformed, p22 (CC BY-SA 4.0 ) Intended Consequences Unintended Consequences Act Influence Monitor Something la blah consequenc e yup Something la blah consequenc e yup Something la blah consequenc e yup Something la blah consequenc e yup Something la blah consequenc e yup Something la blah consequenc e yup Something la blah consequenc e yup Something la blah consequenc e yup
  22. 22. https://ethicalos.org/ (CC BY-NC-SA 4.0)
  23. 23. Values & Principles Schwartz, S.H. (1992). Universals in the content and structure of values: theoretical advances and empirical tests in 20 countries. In M.P. Zanna, ed. Advances in Experimental Social Psychology, 25. Orlando: Academic Press, pp. 1–65; Rokeach, M. (1973). The Nature of Human Values. New York: The Free Press. Universalism Benevolence Tradition SecurityPower Self-direction Stimulation Achievement Hedonism Conformity
  24. 24. The software you build is not your software.
  25. 25. Engineers are heroes Mark Hillary, https://flic.kr/p/7L72Cr CC by 2.0 (partial image)
  26. 26. Photo: Murdo MacLeod/The Guardian
  27. 27. “The only reason we could do what we did was because we were organised.” – John Keenan, 78 year-old, former assembly unit worker
 (Source: The Guardian, “On yer way, Pinochet! The factory workers who fought fascism from Glasgow” – 1 November 2018)
  28. 28. But, what can you do about it? # Say “no” # Support each other # Talk openly about your personal morality and the arguments you have for your beliefs. # Don’t shit on anyone else’s beliefs. # Join your union (yes you have one)
  29. 29. But, what can you do about it? # Say “no” # Support each other # Talk openly about your personal morality and the arguments you have for your beliefs. # Don’t shit on anyone else’s beliefs. # Join your union (yes you have one)
  30. 30. Your production decisions have consequences.
  31. 31. Please, be excellent. Thank you Tom Sulston @tomsulston Josh Kinal @sealfur

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