Mindset Transformation Journey approach - How to bring in mindset and culture change

1. Bringing in Mindset and Culture Change to build an
Agile Workplace
it?
nmittal@salesforce.com
Nitin Mittal, Agile Transformation Coach

2. It’s a mental attitude that determines how you will interpret and
respond to situations
Or simply
Way of Thinking
What is Mindset?

3. Type of Mindset
Obstacle
Challenge
Effort
Criticism
Success of
Others
Avoid Challenges
Give up easily
See Effort as Fruitless
Ignore useful
negative feedback
Feel threatened by
success of others
Embrace Challenges
Persist during
setbacks
See effort as path to
mastery
Learn from criticism
Find lessons and
inspiration from success
of others

4. So what is an Agile Mindset?

5. Culture eats Strategy for Breakfast
- Peter Drucker
“What is Culture?
Culture Change comes last
- John Kotter

6. Eco System of Mindset and Culture
Mindset of an individual s Influences
Culture of that group
Culture of a group influences mindset
of individuals part of that group
B E H A V I O R
Culture and Mindset influences behaviors
C U L T U R EM I N D S E T

7. Behaviors are the Honest indicator of
prevailing Mindset and Culture

8. What are Some of the Key Behaviors that influences agile mindset and
culture
Transparency at
all Levels
Diversity of Thoughts Valued
Team spirit over individual heroes Continuous ImprovementTreat Failure as learning
opportunity
Knowledge Sharing

9. Enabling Behavior Changes
Call Out Gap in
Expected
Behavior
Align Metrics to
Expected Behavior
Apply Servant
Leadership Levelling Environment
at Work
Link Behavior Changes
to Business Outcome

10. Apply Servant Leadership
- Values Diverse Opinion
- Sell and Persuade NOT command and Control
- Cultivate Culture of Trust
- Care about people’s life not just work
- Sacrifice some today to develop more for tomorrow
- “Let’s go do it” NOT “you do go it”

11. Align Metrics to Expected Behavior
Tell me how you measure me and I will tell you how I will behave
– Eliyahu goldratt.

12. Call out the Gap in Expected Behavior

13. Levelling Environment at Work

14. Link Behavior Change to Business Outcome
Outcome
XX%