The Four Key Levers of Insurance Claims Litigation Success details what we've learned from the most successful insurance claims litigation management executives. Learn how to pull the right levers (technology, personnel, indemnity, and expense) to optimize your litigation department.

1. Wesley Todd
CaseGlide CEO
The Four Key Levers of Insurance
Claims Litigation Success

2. Overview
There are four key levers towards
insurance claims litigation success:
litigation specific technology,
personnel, expense & indemnity
Pull the department’s key levers by
building a funnel of your litigation
and intentionally emptying it

3. Four Key Levers for
Success
P&C Litigation-Specific Technology
Expense
Personnel
Indemnity

4. To Pull the Levers, Build a Funnel

5. Forces that threaten your
funnel
 Unfavorable legislation promoting
litigation
 Ineffective and inefficient ability to
conduct discovery
 Plaintiffs’ attorneys with little
accountability and regulation
 Unpredictable judges
 Runaway juries

6. Tactics to leave behind when
constructing your funnel
Use of off-the-shelf
technology rather than
P&C litigation specific
software
Use of outside counsel
when in-house staff
attorneys would suffice
Delegation of strategy,
process, and
resolution to outside
counsel
Paying outside counsel
hundreds of dollars per
hour for routine
communications and
legal documents

7. Building the Funnel I: Staffing
 Adjusters
 Triage Team
 In-House Staff Attorneys
 Panel Counsel
 Lawyer to Paralegal/Assistant Ratios
 Strategic Pods
 Performance Scorecarding

8. Building the Funnel II: Pricing
Expense
Use Prior Case
Data to Make Best
Pricing Decisions
Don’t Pay for
Tasks that Can be
Automated
Legal Fee Management,
E-Billing, Auditing,
Alternative Fee
Arrangements

9. Pending Events and
Deadlines
Favorability
Strategic Track
Get automatic updates on upcoming
pleadings and discovery due dates,
depositions, mediations, and key
trial dates.
Receive automatic notifications on
the cases you want to watch most
closely
Focus on cases by strategic track
chosen
Building the Funnel III: Automatic Reporting

10. Emptying the Funnel
Streamlined Collaboration
(instead of emails and
Word documents)
Legal Document
Automation
Performance and
Predictive Analytics
Using these tools, you can effectively
empty cases from the funnel:

11. No more emails and
attached PDFs filling
up your Inbox
Allow the technology-
powered funnel to direct
you to the right case at
the right time
Instead, review case
updates in a news feed
to see what you want,
when you want
Spend time emptying
the funnel by closing
cases
Eliminate clerical
work such as saving,
organizing, and extra
sharing.
Passive
Notifications
News Feeds
Find the Signal
Through the Noise
Focus Take Action
Emptying the Funnel I: Streamlined Collaboration

12. Emptying the Funnel II:
Automated Legal Documents
Maintain a library of automated legal documents
reflecting the best practices of the company
Use the data collected at the Triage Stage to
power the creation of automated legal
documents
Develop routine check-ins to maintain quality of
the automated legal documents

13. Emptying the Funnel III:
Performance and Predictive Analytics
Personnel DemographicsOpponents Performance

14. Sample Strategy for Emptying the
Funnel
Early Settlement
Candidates Fast
Track
Streamline Wasteful
Tasks like
Correspondence,
Pleadings, and
Discovery
Assigned to Most
Efficient and
Effective Personnel
Use Predictive
Analytics to
Determine Optimal
Settlement Range

15. Summary: Four Key
Levers for Success
P&C Litigation-Specific Technology
Expense
Personnel
Indemnity

16. For more tools to help run your claims litigation department, visit
www.caseglide.com/resources and sign up to receive e-books, guides, and other
resources.
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