• What problem are you trying to solve?
• It’s not a technology problem, it’s a
• Our colleagues are experts too.
• They’re just as smart as you.
• Maybe they’ve already done their
• Remember these lessons when
bringing problems to others.
• Make it easier for them to remember.
• The lessons of no:
1. There’s not always room for yes.
2. You shouldn’t be afraid to say no.
3. Don’t say no right away
• Be mindful of how you feel
• Remember that everyone is dealing
with challenges of their own
• Be kind
• No one has it all ﬁgured out
• You’re just as smart as them
How to Solve Difficult Problems
• Listen to each other. Trust each other. Be kind to
• Treat each other with respect from the beginning.
• Assume good faith.
• Help each other learn and grow and prove
•Dave Cameron, for “Human at Work”, HighEdWeb 2014 and “Share
Human”, HighEdWeb New England 2016, HighEdWeb 2016.
•John Wagner, for “Be Kind, for Everyone You Meet is Fighting a Hard
Battle”, HighEdWeb 2015.
•Sarah Ryder (@sarah_ryder), for her proactive and positive framings
of workplace assumptions and misunderstandings.
•My colleagues, for their trust, encouragement, and patience.
•My family, for everything.
Please stay in touch
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