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Andon Cords within Development Teams

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In this session, you’ll learn about one team’s struggle to improve collaboration and how they sought to shorten cycle time by carefully crafting an experiment with an Andon Cord. The Andon Cord is a Toyota innovation designed to empower front-line employees to recognize issues, initiate a stoppage of work, and work together as a team to quickly identify a path forward. The emergency cable strung above assembly lines became a symbol of the Toyota Way, and has widely been copied throughout the auto industry and beyond.

You’ll be introduced to metrics that show a surprising correlation between collaboration through Andon Cord pulls and Cycle Time!

Published in: Technology
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Andon Cords within Development Teams

  1. 1. Andon Cords within Development Teams Josh Cohen and Zack Ayers excella.com | @excellaco
  2. 2. excella.com | @excellaco Agenda 1. Project History 2. Andon Cord Overview 3. Our Andon Cord 4. Psychological Safety & Product-Wide Andon 5. Andon Cords Elsewhere 6. Gene Kim’s DevOps 3 Ways 7. Closing Thoughts
  3. 3. excella.com | @excellaco Project History Section 1 of 7
  4. 4. excella.com | @excellaco Project History
  5. 5. excella.com | @excellaco Project History
  6. 6. excella.com | @excellaco Project History
  7. 7. excella.com | @excellaco Project History
  8. 8. excella.com | @excellaco Project History
  9. 9. excella.com | @excellaco 10+ times daily to production Deployments 20-30 minutes to production Code Commits Acknowledgement in ~1 minute Incidents Golden Metrics
  10. 10. excella.com | @excellaco management30.com
  11. 11. excella.com | @excellaco We had a case of the almost dones. But why? Collaboration Struggles
  12. 12. excella.com | @excellaco We were planning collaboration instead of just collaborating.
  13. 13. excella.com | @excellaco Andon Cord Overview Section 2 of 7
  14. 14. excella.com | @excellaco Andon Cord Overview
  15. 15. excella.com | @excellaco Andon vs. Jidoka
  16. 16. excella.com | @excellaco
  17. 17. excella.com | @excellaco Toyota’s Andon Cord 1. Show Me 2. Safety Culture 3. Priority
  18. 18. excella.com | @excellaco management30.com
  19. 19. excella.com | @excellaco Our Andon Cord Section 3 of 7
  20. 20. excella.com | @excellaco Our Experiment • All are empowered to ”pull the cord” • When the cord is pulled, everyone stops work to identify a path towards resolution • The cord will be pulled whenever someone felt stuck or needed help of the team
  21. 21. excella.com | @excellaco Reduction in Cycle Time Cycle Time Increase in team collaboration Collaboration Learning about issues as they arise Timeliness Measuring Our Success
  22. 22. excella.com | @excellaco Our Implementation The Andon Cord will be “pulled” whenever someone felt stuck, or needed the team’s help
  23. 23. excella.com | @excellaco Our Implementation The Andon Cord will be “pulled” whenever someone felt stuck, or needed the team’s help
  24. 24. excella.com | @excellaco Our Implementation The Andon Cord will be “pulled” whenever someone felt stuck, or needed the team’s help
  25. 25. excella.com | @excellaco Visualizing Our Data
  26. 26. excella.com | @excellaco
  27. 27. excella.com | @excellaco
  28. 28. excella.com | @excellaco
  29. 29. excella.com | @excellaco Inspection & Adaption • The Andon Cord was helpful when used, but we weren’t using it very often • Fear of failure still existed – we were afraid to ask for help
  30. 30. excella.com | @excellaco The team changed the verbiage of when to pull the Andon Cord to be “whenever we need the opinion of the team”. Inspection & Adaption
  31. 31. excella.com | @excellaco
  32. 32. excella.com | @excellaco
  33. 33. excella.com | @excellaco From Experiment to Practice Improved Cycle Time Greater Psychological Safety with Collaboration Continue to Inspect and Adapt Our Takeaways
  34. 34. excella.com | @excellaco Psychological Safety & Product-Wide Andon Section 4 of 7
  35. 35. excella.com | @excellaco The Importance of Psychological Safety • Greater comfort in speaking up, allowing us to address issues more quickly • No one is upset when you pull the cord • Ripple effect across the team and project
  36. 36. excella.com | @excellaco Product-Wide Andon: Code Red • Reserved for major issues • Allowed us to assess the issue more quickly • Made it easy to get the key personnel • Once assessed could go back to what you were doing if not needed
  37. 37. excella.com | @excellaco Andon Cords Elsewhere Section 5 of 7
  38. 38. excella.com | @excellaco
  39. 39. excella.com | @excellaco
  40. 40. excella.com | @excellaco
  41. 41. excella.com | @excellaco Gene Kim’s DevOps 3 Ways Section 6 of 7
  42. 42. excella.com | @excellaco Credit: Gene Kim Flow Feedback Continuous Learning & Collaboration DevOps 3 Ways
  43. 43. excella.com | @excellaco Closing Thoughts Section 7 of 7
  44. 44. excella.com | @excellaco 1. Coach 2. Teach 3. Ask, Don’t Tell 4. Provide Freedom 5. Have Fun! Bring it Home
  45. 45. Andon Cords within Development Teams Josh Cohen and Zack Ayers excella.com | @excellaco

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