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Qualis

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Qualis is Quality as a Service solution and is available now

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Qualis

  1. 1. Qualis Quality as a Service
  2. 2. Your journey from good to great starts here... With years of world class customer service experience, our quality solutions team are experts in providing knowledge, processes and analytics to ensure your teams provide an exceptional level of customer service. Qualis will support you in achieving your business objectives through customer satisfaction. We offer bespoke quality assurance solutions to fit your business needs.
  3. 3. Regular contact monitoring with feedback ensures your organisation is consistently delivering into your customer expectations and development of your teams Let Qualis provide an unbiased prospective for internal auditing and drive efficiency with our process creation and document control services Mystery shopping offers you valuable feedback on your services from a customer perspective - Customer satisfaction rates increase when their voices are heard Looking for standardisation in the day-to- day activities of your organisation? The Qualis Solution
  4. 4. Contact Monitoring & Mystery Shopping Bespoke in-house derived monitoring forms, supported by employee workshops, one-to-one feedback and performance reports Mystery shopping - tailored to your requirements. See an accurate picture of your organisations customer experience Qualis are experienced in analysing a variety of channels including inbound and outbound contacts, social media interaction, fulfillment bureau checks and data entry
  5. 5. Internal Auditing & Process Creation Internal Auditing Tailored auditing for your business includes: • Monthly, quarterly, six monthly or annual audits • Re-audits for corrective actions or non-conformance reviews • A full report documenting the findings and recommendations Process Creation Our process creation service is a cost effective solution to assist you in driving forward efficiency through documented processes. We can: • Create and manage processes and review logs • Create and manage your document control register • Process flow or controlled document updates Supporting your operational activities with documented process flows is a key part of ensuring consistency and adherence within your organisation.
  6. 6. For more information contact: Julie Howe Quality Assurance Manager 01241 730300 jhowe@journeycall.com We offer various packages depending on the scope of your requirements.

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